Моля, помогнете, Vulkan Vegas не изплаща печалби (страница 9)

Hi, do you know why the casino doesn't want to pay out the money? Did they tell you anything more about the whole case or what is it like? If you have successfully verified, then it should be a matter of time. If you are waiting that long to withdraw, I would probably not hesitate to file a complaint because it is not a standard time, let's say two months if you were already making your withdrawal at that time. If not, feel free to tell me when you submitted it.

I will wait for your reply.

17083202 ID

Hello, I need your help. I've been registered with Vulkan Vegas for a good three years now and I've never had any problems with withdrawals. Except for now. On June 9, 2025, I made two withdrawals totaling €250, once €170 and once €80. On June 9, 2025, it said that the withdrawal had been made. I still don't have anything in my account. They keep saying that it's been paid out and that it's up to the bank. After several emails, they say the finance department is still working on the case, but the bank doesn't process the money for five days. The bank is legally allowed to process the money for one day. I'm asking for help, I'm dependent on it. Regards

17083202 ID 

Hallo ich bräuchte eure Hilfe,ich bin seit guten 3 Jahren bei Vulkan Vegas angemeldet und es gab noch nie Probleme mit der Auszahlung.Auser Jetzt,ich habe am 09.06.2025 zwei Auszahlung getätigt von insgesamt 250 Euro einmal 170 und einmal 80 euro habe.Am 09.06.25 Stande das die Auszahlung Erfolgt Ist .Ich habe bis jetzt noch nichts auf mein Konto.Sie sagen ständig das es Ausgezahlt wurde und an der Bank liegt nach mehreren email sagen die finanz Abteilung arbeitet noch der fall , aber die Bank arbeitet doch nicht 5 Tage mit den Geld.Die Bank darf gesetzlich 1 Tag mit den Geld arbeiten.Ich bitte um Hilfe ich bin darauf angewiesen.LG

I opine that if they cannot handle withdrawals, they should retire from the affected marketplaces.

Hello

I won an amount of 300 euros and it's been a week since nothing happened, so no money came into my account!

Hallo

ich habe einen Betrag gewonnen von 300 Euro und es ist 1 Woche nachdem nichts passiert,also es kam kein Geld auf mein Konto!

Hi, it would probably be best if the casino could send some kind of receipt when it says it sent the money. Anyway, if they are still processing it and you have to wait, we give casinos 14 days to pay out the player, so you will have to wait a while.

I know it's not pleasant but unfortunately that's how it is.

I will be pleased if you update me on this case when you have something new.

Hope it will be when you get the money in the next days. 🙂

Hello, are you also waiting here for some money or are you getting involved in what the player above you wrote?

Hey, did the casino tell you why you're still waiting for the money? Was it necessary for you to verify or not? Did you play with the bonus?

Please let me know.

Hello, the casino vulkanvegas has already confirmed on 09.06 that the money has been paid out, I also asked for a receipt, but I only get the answer because the finance department needs time to process it, but now 9 days have passed since the money was paid out

Hallo, der casino vulkanvegas hat schon am 09.06 bestätigt da das Geld ausgezahlt wurde , eine Quittung habe ich auch gefragt, aber ich bekomme nur die Antwort da der finanz Abteilung Zeit braucht, das zu verarbeiten, aber jetzt sind 9 Tage vergangen seit das Geld ausgezahlt wurde

Sure, I understand. I don't really get why it's been going on for over a week. If there was a problem on the provider's side, I would like to know, if the casino had a problem, they should say so. 

Have you tried contacting the bank about the withdrawal?

My bank, yes, and I should get a receipt or account statement from the sender bank so that my bank can check. I have asked Vulkan Vegas to give it to me several times, but they always say the finance department is still processing my case.

Meine bank ja, und ich sollte von der Sender Bank eine quittung bzw kontoauszug bekommen, damit meine Bank nachschauen kann, ich habe vulkanvegas gebeten das mir zu geben mehrfach, aber es wird immer gesagt der finanzabteilung bearbeitet immer noch meine fall,

Then I would try to wait a little longer. If it takes 14 days and you still don't have a withdrawal, I would lodge a complaint with us. 

I don't think we can think of anything better for now.🙂

Vulkanvegas is a scam, the customer service is terrible, money is not paid out, you are constantly put off with promises of verification, even after sending the data by email, you are told that it is wrong, although the data is clearly visible on the bank statement that the money was transferred to the site.

RIP-OFF!!!!

Vulkanvegas ist eine abzocke, der Kundenservice mega schlecht, Geld wird nicht ausbezahlt, man wird die gabze zeit mit der Überprüfung vertröstet, selbst nach versenden der daten per Email, wird einem gesagt das es falsch ist, obwohl auf dem Kontoauszug die Daten eindeutig Ersichtlich sind das geld auf die Seite überweisen worden ist.

ABZOCKE!!!!

Hello,

That surely sounds like a legitimate user experience worth sharing. Would you also add a timeline to this description, please? In any case, there are a few scamming websites pretending to be the same brand, so I certainly hope this is just a poor experience, not a scam.

When you say the casino claims the details are not correct, I would, however, presume it is not about the visibility though. Do you feel the same?

Could it be that the casino needs a statement that includes all details on the same page? I sadly find it as quite a common issue; hence, I'm asking.

However, please share more and keep us posted.