Wintopia Casino - обща дискусия

Hi, I see that you've already filed a complaint about this problem, so we'll see what can be done. The best thing would be if the casino would tell you what the problem is and if it's in the language, you could have it translated. But since they don't answer you, I'm not sure you know what the real issue is. Have you had any new information since you wrote this ? 

Hi Jaro

They verified after all, but have not sente.the money yet. They still wait so hopefully by next week they will send me the amount owed. I have not touched the amount so all is good.

A good move for sure I would say. Just leave the money alone and see if you get it. If not, keep me updated and we'll try to help. 

They paid me after all the first amount still owed 103 euros hopefully they pay that too thanks Jaro.

Great news. Hopefully you will get the rest soon as well. Keep us posted.

They paid me all owed amount except for 56 euros, which I expect next few days until Friday hopefully after that I will close topic as there will be no outstanding amount left.

Excellent so I'm glad you got most of it. But why didn't you get the full amount? Why are there still €56 hanging there? Did you ask the casino? 

Paid in full after all thank you consider topic closed.

That is really great. Could you update your complaint, as well, please? Wishing you all the best.

Hi casino guru,

My problem with wintopia started like this.

I entered in sport welcome bonus and after two three matches played some restrictions were putted to my account and from that moment i couldn’t play with full money.

From 50€ the max bet i was reduced to 1€.

So it would be impossible to play and to finish the rollover.

I asked for explanation and they didn’t said me nothing

Can you please help me?

Hello there, and thank you for your post.

I am sorry to tell you that as this issue of yours is related to sports, and we don't have any department, or specialists for sports betting here, we won't be of any help.

I would surely suggest to get in touch with the support and try to find out the reason for doing so.

I hope you will be able to do that. Please let us know how you went.

Good evening Nick

What documents did you send to the company so they can verify you and you can make a withdrawal? Because I have the same problem and they won't let me make a withdrawal. The documents I send are rejected.

καλησπερα νικ

τι χαρτια εστειλες στην εταιρια ωστε να σε κανουν verify και να μπορεις να κανεις αναληψη; γιατι και εγω εχω το ιδιο προβλημα και δεν με αφηνουν να κανω αναληψη μου απορριφθουν τα χαρτια που στελνω.

Sorry, I'm not sure who you wanted to ask all this because you didn't use the "reply" button, but maybe together we can try to solve your issue anyway.

When exactly did you request the withdrawal, and what is the reason for the rejection of the documents, please?

Make sure they are in the right format and of good quality. Otherwise, the casino won't approve them.

Did you receive any explanation from the casino about all this?

Hello all I am looking for assistance and some feedback.

I have played at this casino for many months and am currently VIP. I have verified my account and have received winnings before.

The maximum amount I can withdrawal is $750 every 24 hours which I had 3 pending withdrawals they all got cancelled and I received an email due to technical error I would have to try again. I did 3 times it got cancelled again then I was told I needed to send in additional documents which I know they are allowed to ask for so I was asked to send in the front and back of my debit card(I did) and proof of my bank account with my name (which I did)

After I sent that in I was then asked to send document showing proof of ownership for my debit card a document showing first six and last 4 digits with my name... How am I supposed to do this and what document would show this?

I have never heard of this... I have $2400 to be withdrawal and I do not know why they are doing this.

I am looking to see if anyone has heard of this before and what document I could provide?

I believe that you should ask the support and, additionally, your bank regarding this document. They should advise you, for sure.

Try that, please, and let us know how it goes.

In case you need help from our complaint team, we're here for you, of course.

Hello, I was able to get the document from my bank which they informed me they have never heard of this being requested in this situation.

I sent the document in and now they are asking for a picture of a bank card I used 6months ago… which I don’t even have anymore

I have now sent in three documents and every time they are just asking for more and more stuff I don’t understand I truly may need some help.

I sent a picture of my old bank card as luckily I had an old picture it was not the best and they did not accept it so then I had to provide documentation showing the bank card it not active this has all been so wild

They are really giving you the runaround. Right?

I believe that our complaint team could try to help ease this whole situation, so if you are up for it, please submit your complaint here.

Explain the situation well, and let's see what can be done.

I was able to receive one of withdrawls just waiting on one more 🙂