Теглене на казино Frumzi (страница 2)

Offering an offer like that is a rip-off, I don't know that if you use a bonus that expires after 5 minutes, then you can throw your money straight out the window, that's a scam. The bad thing is that other numbers add up to the amount of money You want to have some fun and not for 5 minutes. Such bonuses shouldn't even be offered because it's a scam. Pure rip-off

So ein Angebot anzubieten ist abzocke,ich kenne es nicht das man wenn man einen bonus benutzt der nach 5 minuten abläuft.Dann kann man sein geld gleich aus dem Fenster werfen,sowas ist betrug.Das schlimme ist andere Zahlen höre summen an Geld ein weil Sie etwas spielspass haben wollen und nicht für 5 Minuten.Solche bonuse dürfen erst garnicht angeboten werden,weil es betrug ist.Abzocke pur

Yes, I understand that and it seems strange to me too, but I think Radka had a good point and the bonus offer could have lasted for a week and you took it just before it ended as I can see in the first screenshot. 

Anyway, since you have a complaint, we'll have to wait and see what the casino says and how they explain the whole thing, because so far I've also seen that they said that your bonus has expired.

So I really hope that everything will be sorted out. I will keep my fingers crossed. 🤞

I also have a bad experience with this particular casino. It's been 4-5 days since I requested a withdrawal of almost 40 euros and while the site clearly says that it takes 1-3 working days for the withdrawal, there is not the slightest update, my request is still being processed in support, they say only an automated one I know they want 3 days and I'm already waiting 5 days. Also, for very small amounts, no identification is needed. Unfortunately I will wait for my money and I will never choose this particular casino again

Εχω κι εγω μια κακη εμπειρια με το συγκεκριμενο καζινο. Εχει 4-5 μερες που εχω ζητησει μια αναληψη ισα ισα κοντα στα 40ευρω και ενω στο site λεει καθαρα οτι χρειαζονται 1-3 εργασιμες ημερες για την αναληψη δεν υπαρχει το παραμικρο νεοτερο, το αιτημα μου ειναι ακομα σε επεξεργασια στο support λενε μονο ενα αυτοματοποιημενο μνμ οτι θελουν 3 μερες και ηδη περιμενω 5 μερες . Επισης για πολυ μικρα ποσα δεν χρειαζεται καποια ταυτοποιηση. Δυστυχως θα περιμενω τα χρηματα μου και το συγκεκριμενο καζινο δεν θα το επιλεξω ποτε ξανα

Hi, I think they shouldn't have it stated on the page that the withdrawals are fast if that's not the case.

On the other hand, I don't think you're waiting that long, so I'll say that we're giving the casinos 14 days to sort out the withdrawal process. Therefore, if nothing will change by then, you haven't had any update and you don't have any money, you should definitely get in touch. 

I would also try to keep myself informed about the withdrawal, but if the casino doesn't give you any answer other than the template, it's probably going to be difficult. 

However, I will wait for your next reply and hopefully it will be more positive.

Hi, I've been waiting for my withdrawal on Frumzi for two weeks now but nothing. Can you help me? I don't want to lose it, it's a lot of money. Thanks

Ciao, sto aspettando il mio prelievo su Frumzi da ormai due settimane ma nulla. Potete aiutarmi? Non vorrei perderli sono molti soldi. Grazie

Hello, I see you've already filed a complaint, which is a good step. 

However, did the casino give you any reason why it's like this and they still haven't paid you the money? Was it necessary for you to verify or not? 

Tell me a bit more.

Good morning, unfortunately I have not received anything yet, my withdrawals have not even been confirmed, customer service always responds differently, now they say they have many withdrawal requests and to be patient, now 13 days have passed and nothing. My account does not need verification. I will update you and please help me if necessary

A thousand thanks

Buongiorno, purtroppo non ho ancora ricevuto nulla, i miei prelievi non sono nemmeno stati confermati, l'assistenza clienti risponde sempre in maniera diversa, ora dicono di avere molte richieste di prelievo e di avere pazienza, orami sono passati 13 giorni e nulla. Il mio account non necessita di una verifica. Vi aggiorno e vi prego in caso di aiutarmi

Grazie mille

We will certainly try to do that if the casino doesn't pay you out now. We give the casinos 14 days and they will basically run out tomorrow, so we will contact the casino soon. 

Hopefully we can sort it out.

Good morning, to update you, they haven't even confirmed my withdrawals yet.

Buongiorno, per aggiornarvi, non mi hanno ancora nemmeno confermato i prelievi.

Well then, I see nothing has changed. We'll have to wait for Veronika and when she gets to you you'll have further instructions whether she needs anything else or not. If not, your case will be assigned to someone who will contact the casino and invite them to reply to the complaint.