Spinbara Casino - обща дискусия (страница 23)

Yes, that's where I log in with Google Chrome, but it's impossible to access the chat after 20,000 attempts.

Sii si es donde ingreso en Google Chrome pero es imposible acceder al chat después de 20mil intentos accedo

Jaro keeps asking me for the same documents through several different emails, each time a new document associated with the same account, which is ultimately the same thing but explained differently: proof of bank ownership already sent, bank statement already sent, and direct debit authorization already sent, all in PDF format. They keep asking for the same thing over and over again. I'm sure they're playing with people's patience, and it's awful and shows a complete lack of empathy and courtesy. I wonder what they'll do next, since they should have contacted me by email, which they haven't done, at least to explain why they keep asking for the same documentation.

Jaro aún siguen pidiéndome los mismo documentos por varios email diferentes cada vez un documento nuevo asociado a la misma cuenta que al fin y al cabo es lo mismo pero explicado de diferente manera prueba de propiedad bancaria ya enviada extracto bancario ya enviado y domiciliación bancaria ya enviada todas en formatos PDF y aún siguen pidiendo lo mismo una y otra vez yo estoy segura que juegan con la paciencia de las personas y es algo horrible y de muy poca empatía y educación, haber por donde me salen otra vez ya que se supone que se deberían de haber puesto en contacto conmigo mediante correo cosa que no han echo por lo menos para explicar el por qué piden siempre la misma documentación

Okay, it worked for me in the end. I'm sorry 🙁

Okay, bei mir hatte es dann geklappt. Tut mir leid 🙁

Has anyone gotten any more information about their withdrawal or verification requests at this casino? Do you have any new details?

Alguien a conseguido algo más sobre su solicitudes de retiro o de verificación en este casino tenéis algún nueva información

I'm still waiting for a notification. I sent them twice, one with a bank statement and one with a certificate of permanent residence. They rejected the first one because I sent the electricity bill first. I've been waiting for a response since the day before yesterday.

Εγώ περιμένω ακόμα ειδοποίηση τους έστειλα 2 φορές έγραφα ένα τράπεζας και ένα βεβαίωση μόνιμης κατοικίας,το ένα με το απέρριψαν που έστειλα πρώτα τον λογαριασμό ηλεκτρικού ρεύματος,περιμένω από προχθές απάντηση.

Of course, I also sent them a direct debit for a phone bill because that was one of the things they asked for. Then I sent a bank statement for 3 months and also a bank account ownership certificate, and nothing, we're still in the same situation.

Claro yo también les envié una domiciliación bancaria de una factura de teléfono por que eso eran una de las cosas que me pedían, después e enviado un extracto bancario de 3 meses y también un certificado de propiedad de cuenta bancaria y nada seguimos igual

I want to believe we will figure it out, so many people have found a solution, patience and not stress.

Θέλω να πιστεύω θα βγάλουμε άκρη τόσα άτομα έχουν βρει λύση υπομονή και όχι άγχος

The wait at this casino is absolutely awful! On other platforms, I check within 24-48 hours and my bet is processed without a problem. The issue is that this casino isn't officially registered and has an Ajouan license, which isn't recognized in Europe and doesn't meet all the requirements it needs to meet within the European Union or the United Kingdom, etc. That's a huge problem. I've been researching this platform quite a bit, and my advice is, once you can sort this out, run for the hills and never play here again. I certainly will.

El algo horrible la espera de este casino!,, yo en otras plataformas en 24,48h la reviso estaba echa sin problema, la cosa es que este casino no está homologado y tiene una licencia ajouan que es una licencia no homologada en Europa y no cumple con todos los requisitos que tienen que cumplir dentro de la Unión Europea ni Reino Unido etc… y eso si es un gran problema yo he estado investigando bastante sobre esta plataforma y os daría un consejo una vez que podáis resolver esto salír corriendo y no jugar más aquí yo desde luego que lo haré

Yes, of course, there's nothing left but patience and hope, and it's true that we're in the right place. I see that many people here have managed to get their money back.

Sí claro no queda otra que paciencia y esperanza y sí que es verdad que estamos en el lugar correcto veo que aquí mucha gente a conseguido cobrar el dinero

did you have better experiences on other platforms, or the rest take +- the same time for verif process?

Look, I've used Playuzu, Leo Vega, and Bet365, and on those platforms, reviews don't take more than 48 hours at all. I haven't seen any platform like this one take so long.

Mira yo he utilizado playuzu leo vega bet365 y en esas plataformas las revisiones más de 48h no tardan para nada la exageración de esta plataforma como está no e visto ninguna

You're welcome, I understand that players sometimes feel that the casino can cause problems, but if it has always paid out and there have been no issues so far, sometimes patience helps. Coming here to get information and see other players' experiences is definitely a good move; I would do the same.

So let's wait and see how the whole situation develops.

I'll keep my fingers crossed for you. 🤞

It would be best to ask them why they are doing this. If something is missing or wrong, it would be best for the player to know. However, if they don't tell you anything and keep asking for the same document, we will try to help you through the complaint you have opened. 

I don't know what the casino specifically requires, they have to explain that, and if they haven't told you, it's hard to speculate about it.

Good morning Jaro, well, yesterday they told me I have to wait another 5 days because the documentation has to be reviewed again. What I don't understand is why I sent it in PDF format, so I don't think it's due to poor eyesight. They also haven't given me any explanation about what happened to the other documentation; they say they can't tell me anything. And they keep asking me for the same documentation sent through various channels—chat, support, and email—to see what they say, but it's driving me crazy. I've been dealing with this for over a week.

Buenos días jaro, pues ayer me dijeron que tenía que volver a esperar otros 5 días más por qué la documentación tiene que volver a ser revisada, lo que no entiendo es por que la mande en PDF a si que no creo que sea por mala visión, y tampoco me dan explicación de que a pasado con la otra documentación me dicen que ellos no me pueden decir nada, y siempre me piden la misma documentación enviada por varios sitios chat, soporte y correo haber que dicen pero te desesperan la visa más de una semana con esto

I don't know either. It's the same document in different versions: bank statement, account ownership certificate, and direct debit authorization, all for the same account. They've all been sent, and nothing. They don't tell you anything. I even have the chat logs of the conversations asking why, what's going on, and they tell me they can't give me that information because it's another department.

Yo tampoco lose, es el mismo documento en diferentes versiones extracto bancario de la cuenta, certificado de propiedad de la cuenta y domiciliación bancaria todos de la misma cuenta todos enviados y nada no te dicen nada incluso tengo los chat de las conversaciones preguntando por qué qué es lo que pasa y me dicen que ellos eso no me pueden dar información por qué es otro departamento

Even though I know it's difficult and not entirely pleasant, even frustrating, be sure to always send them what they need so that you have a clean slate. If nothing moves forward, as I said, our team will find out everything they need from you and then contact the casino.

I believe it will have a happy ending. 

This is what they requested two days ago, after I previously sent them the same thing along with my ID. It's approved, and I'm still waiting for a response from the VIP manager, but there's no sign of anything, no explanation. The least they could do is contact me to say that everything is fine and that they're reviewing it. It's been a week and two days since this started.

Esto es lo que me han solicitado hace dos días después de enviarles anteriormente lo mismo junto al DNI que si está aprobado sigo esperando una respuesta por parte de gerente vip pero no da señales ni explicaciones de nada, que menos que ponerse en contacto con la persona para decir que todo está bien y que están revisando una semana y dos días detrás de esto

they probably count in only the working days, so it's less time passed from their side..

As you can see in this photo I'm showing you, it's an email from them confirming that the verification department does work on weekends, so they need to make fewer excuses. They do it so we get bored and gamble away our winnings, and we lose our money, I assure you.

Como puedes leer en esta foto que te enseño, un correo por parte de ellos donde me confirman que el departamento de verificación si trabajan el fin de semana o sea que menos excusas son las que tienen que tener lo hacen para que nos aburramos y juguemos las ganancias que tenemos y perdemos el dinero lo aseguro

Sure, thanks, and so everything is clearly visible on the document you sent, which is what the casino requires, right? We'll wait for their response to what you sent.