ShinyWilds Casino - обща дискусия (страница 2)

You know about casinos, the market is big, and there are more and more casinos that offer instant payouts, unfortunately there is no reason for me to stay on the site, the game servers were lagging, then after almost 24 hours the payout was canceled... So well, I think I won't play here anymore

Sie kennen sich ja mit casinos aus, der Markt ist gross, und es gibt immer mehr casinos die sofort auszahlungen anbieten, es gibt leider kein grund für mich auf der Seite zu bleiben, die spieleserver haben gelaggt, dann wurde nach fast 24stunden die Auszahlung abgebrochen… Also naja, ich denke dass ich hier nicht mehr spielen werde

You explained it clearly and gave examples why not, so I understand why you are of this opinion. There is nothing left but to find a casino where these worries will not persist. 

I hope you can achieve that. 🙂

He gave me a bonus from Frip'in where I won 100 € and I tried to withdraw which took maybe 1 week, he only linked me 5 to 0 50 euros because it was apparently the limit of possible winnings for this bonus..; Now I have the 50 euros but still. Yesterday they gave me Free spins I played and won almost 374 euros. I asked him to delay the withdrawal but I know that it will probably never happen, I will keep you informed

Il m’avait donné un bonus de Frip’in où j’avais gagné 100 € et j’avais essayé de retirer ce qui avait pris peut être 1 semaine, il ne m’avait liassé seulement 5à0 50 euros car c’était apparement la limite de gain possible pour ce bonus..; Maintenant je lai ai eu les 50 euros mais quand meme. Hier ils mont donné des Free spins jai joué et gagné près de 374 euros. G demandé le retardait le retrait mais je sais que ça n’arrivera sûrement jamais , je vous tiens au courant

Did you read any terms of those bonuses?

Whenever a casino gives you some bonus or free spins, there always should be terms included so you can also read about the maximum cash out, you know.

This one is fake and without a casino license, they are scammers firstly They don't answer my emails I've been writing to them every day for two weeks now asking them to close my gaming account They don't respond at all and don't close my gaming account and they withdrew money from my card without any verification

Hmm, I would start by saying that although the casino does not look good according to our safety index, it does have a license. 

Next, I would move on to saying that if you have a problem closing your account, I would probably file a complaint with us and our team would try to help you with that. 

What do you think?

Going back to what you said about the casino taking money from your card, I'm not sure how to understand that. If you have two-factor verification, which almost everyone uses today, then I don't think it's possible for them to just take your money without your knowledge. 

Please try to clarify this for me.

They have been ignoring my request to close my game account for two weeks now. I want to completely delete my game account, but they won't close it and ignore my emails. They won't close my account.

I'm thinking of suing them soon and asking for moral damages.

But if they don't respond, it definitely shouldn't work that way. I asked if it would be appropriate for you to file a complaint since you need help, before you resort to the step you mention.

We would try to investigate it. 

You also didn't comment on the money and card you mentioned. 

Hello, I've tried everything to close my account at this pathetic casino. Their idiotic support tells me to send an email and is otherwise no help at all with their boundless incompetence. They lie to me and claim they've replied to my emails, which isn't true, and I can prove it. I've already sent eight emails, no response. I even resorted to insults in the chat, hoping they'd finally block my account. Any other casino would have banned me for life, but not this pathetic casino. They won't block me and let me keep depositing and losing. I don't want to file a complaint because it's pointless; these pathetic scammers don't respond here. I've read the complaints. Does anyone have the contact information for the regulatory authority? I can't access their website because I can't see the license for this crappy casino.

Hallo, ich habe alles versucht mein Konto in diesem erbärmlichen Casino zu schließen. Der dämliche Support sagt ich soll eine Mail schreiben und ist sonst keine Hilfe mit seiner grenzenlosen Inkompetenz die lügen mich an und sagen sie hätten mir auf meine Mails geantwort, stimmt nicht das kann ich nachweisen. Ich habe schon 8 Mails geschrieben, keine Reaktion. Ich habe sogar im Chat gottlos beleidigt in der Hoffnung dass sie mein Konto dann sperren, jedes andere Casino hätte mich lebenslang gesperrt aber dieses erbärmliche Casino nicht sie sperren mich nicht und lassen mich weiter einzahlen und verlieren. Eine Beschwerde will ich nicht eröffnen da es nichts bringt diese erbärmlichen Betrüger reagieren ja hier nicht ich habe die Beschwerden gelesen. Hat jemand eine Adresse von der Regulierungsbehörde? Ich komme nicht auf die Website der Regulierungsbehörde weil ich die Lizenz in diesem scheiß Casino nicht sehen kann.

I don't even know what to write about this, to be honest. If the casino does nothing to close your account, that's exactly how it shouldn't be. Complaining would help, at least in the sense that other players would see that they don't solve such problems with us or with other players, and it might alert them when deciding whether to play there. 

When they told you they sent you an email or replied, did you ask if they could provide any proof? Swearing at them or talking rudely probably won't help.