Nummus Casino - обща дискусия

I made a deposit using ethereum and it didn't go into my account. Support said they would look into it and haven't given me an answer. How should I proceed in this case?

Fiz um depósito usando ethereum e não caiu na minha conta. O suporte falou que iria averiguar e não me respondeu nada. Como proceder nesse caso?

I regret to inform you all that because this player violated our policies, all of his accounts have been banned. As a result, Casino Guru was unable to address his concern.

Hi. I have registered at this casino. I have claimed a welcome bonus and successfully wagered it. I won 4926.55 USDT. After I made first withdrawal (3000 USDT - it's limit per day) I got request about verification of my account. I have passed it, but my withdrawal was still pending. After few days I made second withdrawal 1926 USDT and after 3 days they have confirmed it. My payment operator noted that it was "dirty crypto" withdrawal, after that I had to confirm that it's my personal withdrawal from this casino, and this withdrawal was credited to my address. Then I have cancelled 3000 USDT and made new withdrawal request to another payment provider, it was 2024-09-23. From that time till now casino didn't process my withdrawal request. Support assistant is giving me the same answer "The finance department is still waiting for the answer from the provider." during last two weeks. Please help my with this case.

So, you received the second withdrawal but not the first one. Right?🤔

But both were to the same payment provider at the beginning. Did you ask your bank about the 3000 USDT withdrawal as well, though?

I believe we'll learn more in your complaint after you provide some additional questions our team has, so they can move forward. Please update them whenever possible.

Yes, I have received the second withdrawal (1926 USDT). And both were to the same payment provider (Trustee Plus) at the beginning. I cancelled 3000 USDT and made new one withdrawal to "Bitpay" payment provider.

It's just weird that they did proceed with the second one and not the first one.🤔

I can see that you did not reply in your complaint thread, so please do so whenever possible.🙏

Otherwise, we can't move forward with the case.

Nummus Casino has processed all my withdrawals. Hope it was single case.

That is great, and hopefully it really won't happen again.

How would you rate the whole process now, and will you continue playing there? What do you reckon?

definitely the casino is becoming a scam or is completely broke, recently it canceled my real balance because I canceled the non-sticky bonus when I did withdraw my real balance.

their support and representatives are pure amateurism, they are worth less than this shitty nummus token and will probably disappear soon.

they stolen $6300 from my real balance, I was playing sports bets and used a non sticky bonus, and they canceled my bonus funds and all real funds, they are just thieves and criminals.

Hi, did they just tell you it's because you cancelled your bonus? That's not how the non sticky bonus is supposed to work. 

I wanted to help you and tell you to file a complaint, but unfortunately we don't deal with sports betting, so if the money only came from that then it won't be possible from our side.

But I can try to give you some links where they might be able to help you. 

You can find them here:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Try it and let me know if you have solved anything?

it's a long story, I took a non-sticky bonus, and the system allowed bets for real money + bonus balance, I collected $6,300 in real funds and $5,200 in bonus funds, I talked on live chat with the support and received an answer that I can withdraw real funds at any time, then after 10 days they wrote to me that they will also cancel real money because I used it together with the bonus, but they do not understand that the funds are on my real account. funds in real account were generated from real funds (I canceled the bonus funds when I requested to withdraw the real balance)

so Nummus casino scam unilaterally changed the terms from a non sticky bonus to a sticky bonus, when it was profitable for them, they willingly stolen the player's real money.

I know I won't complaints in casino.guru because it concerns Sports Betting.

That's the only pity that it concerns sports betting. But definitely try to look at the links I sent you, maybe they will be able to help you. Alternatively, if you know of a site that deals with such complaints, by all means complain. 

I wish it had turned out differently and you could have gotten your money. 

However, if you do manage to resolve it, let me know how you got on.

I'm sorry you have to go through this. 🙁

I had the displeasure of playing in this casino once, I remember that it took a very long time to withdraw the money, and they always blamed it on technical problems, he finally sent me the money, but I don't play there anymore and I don't recommend it to anyone, the worst thing that could be to win a large amount in such a miserable casino, I am afraid that in such a case the withdrawal would take forever, this casino does not have a large bankroll and many players, so playing there is always a risk.

And could you tell us how long it took to withdraw, please?

I surely can understand that you wouldn't want to play anywhere again if you experience something negative. Right?

I don't remember exactly, but it took a few weeks, over 14 days, I believe that it is best to play in companies where payments are immediate or within 24-48 hours, any company that pays slower has problems with financial liquidity, amazingly, they almost complain about technical problems, this is the most common excuse.

I surely get your point here.

Have you found out the real reason why it took so long, though? 🤔

If you wish, by using this link you can write about your experience there as well.😉

I advise against it, don't play there, this company has no money, they cancelled my bets and wrote that they had a problem with the sports betting provider, but we will return your deposit so nothing happened, you did not suffer a loss,

WOOW, it's very funny, after all, according to their reasoning, can always cancel the winnings and return the deposit and the matter is settled.

I even have conversations with a person named Jessica who says:

we returned your deposit, you didn't lose anything, you should be happy.

I bet on football matches of the biggest leagues in Europe at correct odds (no surebets, odds errors etc.)

it's actually a good business, open a bookmaker and casino, in case of a player's win just return his deposit, if he loses everything is ok, I already thought that no one would beat the cheaters from betplays, but I see Nummus is on a good way to match them but it may be difficult because Nummus probably doesn't have any players.

Well, in that regard, I'm a bit hesitant to compare the returned deposit situation related to sports betting with the casino; however, thanks a lot for such an information. Did you also face problems while playing in the casino?

This is, first of all, the subject of Casino Thread, so I'm asking.

unfortunately, only the biggest trash can do canceling bets after they have been settled, bets that were not mistakes and were played at the correct odds, zero respect for the trash from Nummus Casino, the people working there are trash and complete cattle.

I assure you that no sports company with a normal reputation would do such rudeness and scumbaghood.

This is obviously a scam company, anyone who makes a deposit there can forget about withdrawing when winning.

they have already closed second of their brands, mustangCasino, and it is clear that they are stealing players' money at Nummus as well, so that will probably disappear soon too.