Комуникация с Antilephone nv 8048 / jaz

Has anyone managed to get in touch with license holder Antillephone nv 8048 / jaz. Do operators operating in curacao control how long it takes for them to respond to complaints?

I have tried two addresses in front of complaints, there is no feedback from them.

complaints@gaminglicences.com

certria@gaminglicences.com

The main complaint is against supacasi !!!

Their licensee public website.

https://validator.antillephone.com/validate?domain=supacasi.com&seal_id=5e5aeb9f10d3a4a833a99b64d4116bf2e9c2300abe4daadecda740a2943dc5f7ad8e58789f4304e9e2b6172e4

Grateful for discussion and help from experts in complaints when the operator does not want to give players the right to dispute!

Har någon lyckats få kontakt med license innehavare Antillephone n.v. 8048/jaz. Kontrollerar operatörer verksamma i curacao, hur lång tid tar det för dem och svara på klagomål?

Jag har två adresser försökt framför klagomål, det finns ingen återkoppling från dem.

complaints@gaminglicences.com

certria@gaminglicences.com

Huvudsakliga klagomålet gäller mot supacasi!!!

Deras licenseholder offentliga hemsida.

https://validator.antillephone.com/validate?domain=supacasi.com&seal_id=5e5aeb9f10d3a4a833a99b64d4116bf2e9c2300abe4daadecda740a2943dc5f7ad8e58789f4304e9e2bc38c3959764b2&stamp=81714dd50ae629be7aec39564acfa6bd

Tacksam för diskussion och hjälp från kunniga inom klagomål när operatör vill inte ge spelare rätt i dispyt!

Hello Rubbe666.

Everything looks correct on your side. From my experiences, this authority is relatively passive, and their response can take days but also months. Please, could you specify how long have you been waiting for their response?

Thanks for the respond, about three weeks now, they havent even replied that the complainment have been recived for review.

Are these authoritey reliable for handle complainment. If term and conditions have been broken from operator and the betting Company havent done their duty on responsible gaming.

Here a seperate form for the case in your site!

https://se.casino.guru/supacasi-casino-spelarens-begarda-forlust--och-insattningsgranser

✌️😵

Quite honestly, I prefer to go to a casino. You can take your winnings with you immediately. I just dislike the online casinos. And I'm sure that I'm not the only one.

Ganz ehrlich.Geht lieber in ein Casino.Da kann man seine Gewinne sofort mitnehmen.Ich habe nur noch Abneigung gegenüber den Onlinecasinos.Und ich bin mir sicher das ich nicht der einzige bin.

Yes and they will never reply email so many time

Playing in a standard casino is a very different experience. That's why we still can't claim that the majority of players shifted to online casinos during the corona pandemic. I believe that many players don't like to play online and they simply love "the sound of real winnings" in real casinos 🙂

I had sent a complaint to this authority two months ago. I never got a reply. I've sent other reminders and nothing. At that point I tried to contact them with a different email address with the excuse that I needed to speak to them without mentioning the complaint. Probably thinking that mine was a business email they answered me after less than half an hour.

I therefore pointed out that I had sent a complaint to them two months ago with no response. I then sent him the complaint again from the second email address.

They replied in an embarrassing manner by reporting a casino response that I don't even know if it is genuine because it is totally false. I therefore sent all the documents that proved the contrary to the response received to make it clear that my complaint was legitimate without a shadow of a doubt.

Authority Response: Your complaint has been rejected.

So I guess there are obvious links of interest between Antillephone and its casinos and this explains why most casinos have this license. They know they are protected and will always get away with it.

The gaming authority from which I received exemplary assistance from a complaint that was accepted is quite another matter. You do it all from the portal and force the casino to respond within 15 days of notification of the complaint.

Avoid all Antillephone licensed casinos because you will not be protected in case of problems.

Io avevo mandato due mesi fa un reclamo a questa autorità. Non ho mai ricevuto risposta. Ho inviato altri solleciti e niente. A quel punto ho provato a contattarli con un indirizzo mail diverso con la scusa che avevo bisogno di parlare con loro senza accennare al reclamo. Probabilmente pensando che la mia fosse una mail di affari mi hanno risposto dopo neanche mezz'ora.

Ho quindi fatto presente che avevo inviato un reclamo a loro due mesi prima senza ottenere risposta. Gli ho quindi inviato nuovamente il reclamo dal secondo indirizzo mail.

Mi hanno risposto in una maniera imbarazzante riportando una risposta del casinò che non so neanche se sia autentica perché totalmente falsa. Ho inviato quindi tutti i documenti che dimostravano il contrario alla risposta ricevuta per far capire che il mio reclamo era legittimo senza ombra di dubbio.

Risposta dell'autorità : il tuo reclamo è stato respinto.

Immagino che quindi ci siano evidenti legami di interesse tra Antillephone e i suoi casinò e questo spiega perché la maggior parte dei casinò ha questa licenza. Sanno di essere protetti e la faranno sempre franca.

Tutt'altro discorso invece la gaming authority da cui ho ricevuto un assistenza esemplare da un reclamo che mi è stato accolto. Li si fa tutto dal portale e costringe il casinò a rispondere entro 15 giorni dalla notifica del reclamo.

Evitate tutti i casinò con licenza Antillephone perché non sarete tutelati in caso di problemi.

Yes, it's really obvious that Antillephone supports casinos no matter how unfair the casino is towards the player. You mentioned another gaming authority where the casino is forced to reply within 15 days. What's the authority's name?

Curacao egaming

I wrote that they require the casino rep 15 days to respond. I remembered wrong .. I'm 7. Then if the casino does not respond within 7 days they grant another 3 at most, so 10 days in total.

If the casino representative is not cooperative in proving the reasons the authority obliges him to submit the game history and indicate which of the terms and conditions has been violated. In my case I had not violated anything and therefore in the end the casino manager backed into the wall decided to pay before offering me half the amount of the claim which I of course promptly refused.

Curacao egaming

Ho scritto che impongono 15 giorni di tempo al rappresentante del casinò per rispondere. Mi ricordavo male.. sono 7. Poi se il casinò non risponde entro 7 giorni ne concedono altri 3 al massimo, quindi 10 giorni in totale.

Se il rappresentante del casinò non è collaborativo nel dimostrare le motivazioni l'autorità lo obbliga a presentare la cronologia di gioco e indicare quale dei termini e condizioni è stato violato. Nel mio caso non avevo violato nulla e perciò alla fine il manager del casinò spalle al muro ha deciso di pagare prima di offrirmi la metà dell'importo del reclamo che io naturalmente ho prontamente rifiutato.

Just to be sure at this point:

Right now you are waiting for the official statement provided by Curacao licensing authority, am I correct, please?

From the Antillephone authority I received the official answer without having any explanation on the motivation.

Here she is :

While the complaint handled by Curacao egaming was successfully closed.

Dall'autorità Antillephone ho ricevuto la risposta ufficiale senza avere spiegazioni sulla motivazione.

Eccola :

Mentre il reclamo gestito dalla Curacao egaming è stato chiuso con successo.

Oh, I see now - thank you.

Can you post the Curacao statement as well, please?

What the user means applies to two different licensees. The licensee who denied further investigation applies to another gaming company.

CEG only investigates gaming companies that have a license with them.

Antillephone nv 8048 / jaz licensee does not back you up if you have complaints, it's a castle in the air.

Let us not be confused or hopeful!

If you have played at a gaming company that has Antillephone nv 8048 / jaz as licensee, CEG will not investigate the matter!

This also applies if you have played at a gaming company that has CEG as a licensee, Antillephone nv 8048 / jaz will not investigate your complaint further.

Hope this is clear and distinct, it is important staff at the casino guru and others on the forums are aware of the complaints and processes.

Feel free to let others know about this "CARSIX 79"

If you can provide an example of which gaming company CEG helped you with, and show which gaming company you had a complaint with Antillephone nv 8048 / jaz denied you assistance.

Vad användaren menar gäller två olika licenshavare. Den licenshavaren som nekat fortsatt utredning gäller ett annat spelbolag.

CEG utreder bara spelbolag som har license hos dem.

Antillephone n.v. 8048/jaz licenshavare backar inte upp dig ifall du har klagomål, det är ett luftslott.

Låt oss inte bli förvirrade eller få hopp!

Har du spelat på ett spelbolag som har Antillephone n.v. 8048/jaz som licenshavare kommer inte CEG utreda ärendet!

Det gäller även ifall du har spelat på ett spelbolag som har CEG som licenshavare, kommer inte Antillephone n.v. 8048/jaz utreda vidare ditt klagomål.

Hoppas detta är klart och tydligt, det är viktigt personal på casinoguru och andra på forument är medvetna gällande klagomål och processer.

Du får gärna upplysa andra angående detta "CARSIX 79"

Ifall du kan lämna exempel på vilket spelbolag CEG hjälpt dig med, och visa vilket spelbolag du haft klagomål hos Antillephone n.v. 8048/jaz nekat dig assistans.

Final statement made by the CEG after the casino manager has decided to pay the full amount of the claim.

Dichiarazione finale fatta dalla CEG dopo che il manager del casinò ha deciso di pagare l'importo totale del reclamo.

The complaint made to Antillephone concerned Thrillsy casino one of the many criminal casinos operated by Bellona. I had also opened a complaint here on casino guru and it was closed as unsolved as the casino did not deign to respond.

The complaint made to CEG instead concerned Unique Casino which was also closed as unsolved on casino guru.

Il reclamo avanzato ad Antillephone riguardava Thrillsy casinò uno dei tanti casinò criminali gestiti da Bellona. Avevo aperto un reclamo anche qui su casinò guru ed è stato chiuso come irrisolto dato che il casinò non si è degnato di rispondere.

Il reclamo avanzato alla CEG invece riguardava Unique Casinò anch'esso chiuso come irrisolto su casinò guru.

Thank you very much for clarifying the information to the public.

Unfortunately, that was how I feared. Was blown away at 842 euros, the gaming team is called supacasi and has a license with "Antillephone" CEG did not investigate because it was not your operator.

Supacasi violated the terms and has had complaints from the casino guru without success from either party.

Do not simply gamble on these criminal companies, you win more money than I did, there is a good chance they will delay and come up with arguments to your detriment even though you have followed all the conditions that apply.

Tack så mycket för du förtydligade informationen till allmänheten.

Det var tyvärr så jag befarade. Blev själv blåst på 842 euro, spelolaget heter supacasi och har license hos "Antillephone" CEG gjorde ingen utredningen för det var inte eras operatör.

Supacasi bröt mot villkor och har haft här klagomål hos casinoguru utan framgång från någon av parterna.

Spela inte helt enkelt på dessa kriminella bolag vinner du mer pengar än vad jag gjorde är det stor chans dem fördröjer och hittar på argument till din nackdel trots du följt alla villkor som gäller.

This is an interesting case proving that not all Curacao licensing authorities are the same and not all Curacao casinos must be bad. It's actually nice to see a Curacao licensing authority caring for the players.

A casino will always consider bad if you have a complainment against them for player protection, responsible gaming or if they break terms and conditions.

In many cases the casino take advantage of you, and make as a strategi that you will give up your claim.

I would advice nowbody to deposit their savings to those actors.

And read carefully the terms and conditions.

I have an update that may also be useful to other players who have tried to submit a complaint to Antillephone.

By continuing to ask the authority for an explanation as to whether it rejected my legitimate complaint I received the usual useless and insufficient response. This time, however, among the recipients in copy of the email I received there was a new email address of another institution in Curacao (compliants@emoore.com). more detailed than the complaint since he had taken over the conversation via e-mail only at a later time and therefore did not understand what it was.

I then sent them the original complaint sent to Antillephone with all supporting evidence and explained that the Antillephone authority rejected it for no reason.

They then replied immediately telling me that they would try to contact the casino to reassess the complaint and that it would take a few days.

So yesterday I received an email from the Thrillsy casino that had completely ignored me since December. The casino offered me a refund of € 1000 instead of the € 1750 that was the subject of the complaint. I then again notified the institution of this and they immediately replied that they would contact the casino again.

Now I am waiting for an answer from the casino to make me pay the full amount and not just the 1000 euros they proposed.

Ho un aggiornamento che potrebbe essere utile anche agli altri giocatori che hanno provato a inviare un reclamo ad Antillephone.

Continuando a chiedere spiegazioni all'autorità sul fatto che ha respinto il mio reclamo legittimo ho ricevuto la solita inutile e insufficiente risposta. Questa volta però tra i destinatari in copia alla mail che ho ricevuto vi era un nuovo indirizzo mail di un altro ente di Curacao (compliants@emoore.com).Questo ente ricevendo in copia la mia ennessima mail verso Antillephone mi ha quindi risposto chiedendomi spiegazioni più dettagliate del reclamo dato che era subentrato nella conversazione via mail solo in un secondo momento e non capiva quindi di cosa si trattasse.

Ho quindi inviato loro il reclamo originario inviato ad Antillephone con tutte le prove a sostegno e spiegato che l'autorità Antillephone lo ha respinto senza motivo.

Mi hanno quindi risposto immediatamente dicendomi che avrebbero provato a contattare il casinò per rivalutare il reclamo e che ci sarebbero voluti alcuni giorni.

Ieri ho ricevuto quindi una mail del casinò Thrillsy che da dicembre mi ignorava completamente. Il casinò mi ha proposto un rimborso di 1000 euro anziché i 1750 euro oggetto del reclamo. Ho quindi nuovamente avvisato l'ente di questa cosa e mi ha subito risposto che avrebbe nuovamente contattato il casinò.

Ora attendo risposta dal casinò per farmi pagare l'intera cifra e non solo i 1000 euro da loro proposti.

Hello,

this is very interesting progress. Much appreciated!

Let's hope they manage to reason with the casino, after all, it will be a very positive impulse towards all players. I'm really curious now.