ZetCasino - Акаунтът на играча е отворен отново без съгласие.

WTF???? WHY DID U UNLOCK MY ACCOUNT? ARE YOU GOOD????????????????????????????????? WTFFF

Чат начат

why did you close the chat???

CLOSE MY ACCOUNT

Preslava в чате

Preslava

Hello! Welcome to Customer Support Service!

My name is Preslava and I will be assisting you today.

We are sorry to hear that. Could you please provide us with more information on the reason you are considering closing your account?

close my account for forver

no reason.

Preslava

Due to a change of shift, I have to transfer you to another agent. Please, don’t close the chat. Thank you for your understanding.

Preslava больше не в чате

Aha, and provide me the reason of re-openning my account. I didnt ask.

Sofi в чате

Sofi

Hi there! I will be taking over for my colleague as they are no longer available. I am sorry if this is of any inconvenience to you. Please bear with me for a few minutes while I check the conversation so far to see what I can do for you.Показать перевод

Apologies for taking so long, Andras! I'm really sorry for the inconvenience caused we have checked your account and it was reopened as a technical error, could you please let me know if you want to keep it or we can proceed with closing it?Показать перевод

I will write to Casino Guru.

No re-open of account

can i download this chat?

Sofi

Could you clarify what you mean by that, Andras?Показать перевод

Close my account/

For forever

and never open

Sofi

I'm really sorry for the inconvenience caused! I have reached out to the relevant team regarding the matter and they have notified me that you need to contact us via email on [email protected] and we will be able to close the account.Показать перевод

Is there anything else I can do for you?Показать перевод

If there is nothing else I can help you with at this time, I will close our chat session for now. Please do not hesitate to contact us should you require any further assistance. Have a great remainder of your night!Показать перевод

Sofi больше не в чате

Чат завершен

OMG

Чат начат

I GO TO CASINO GURU

U REOPENED MY ACCOUNT

AND CAN NOT CLOSE IT

AHAHHA

let me make the post right now

super funny

can u please give me transcript of this chat?

Elektra в чате

Elektra

Hello! Welcome to Customer Support Service!

My name is Elektra and I will be assisting you today.

How can I help you?

check the chat.

Elektra

Do you wish to close the account again Andras?

yes

and what do you mean by technical issue?

when i am self-excluded

Elektra

I understand, please send an email at [email protected] and the relevant team will proceed further

No

why did u reopen it?

i wont sent email

writing to Casino Guru and ask gamblers

wtf is this

u reopen it

and ask me to write an email

super scam

CLOSE MY ACCOUNT!

u ok? u reopen my account when i am self-excluded for forever

and ask to write an email????

arent u violating anything?

Elektra

I have escalated your inquiry Andreas and they will close it again.

I apologize!

thank you

all good

please close it

and thank you for your help

i was self excluded

and u reopened it without any reasion

IMAGINE, they re-open your account when u are self-excluded for forever, dont want to close it, ask to write an email. What is this? SORRY i am super mad. Casino guru, i hope u can help.

Dear andrewlukanets,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZetCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please forward your initial self-exclusion request submitted to Rabona Casino in the past?
• Could you please explain when was your account self-excluded and the circumstances under which your account was reopened from your point of view?
• Is your account currently closed? Have you sent an email asking for account closure to the email customer support suggested? With what result?
• Could you please explain what the disputed amount of Ft1000000000 refers to in this situation?
• Send emails or chat transcripts supporting your complaint to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

ZetCasino do not want to tell why they did reopen my account. I have sent them an email asking to close it, they still did not close it.

This issue with 2 casinos - ZetCasino and Rabona.

They just re-opened my account with no reason, and do not want to close it.

To ZetCasino i even wrote an email to close my account - no responde.

To Rabona I wont write anything.

Before I could close account via chat, now I must write emails....

Disputed amount is random.

Thanks for your reply,

based on the information from your 2 ongoing complaints I believe at this time the best course of action will be for you to request a self-exclusion due to gambling problems.

When applying for the self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

Date of Birth:

Casino login:

Email address:

"Greetings zetcasino support,

I’m writing to inform you that I wish to be excluded immediately from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is my gambling addiction.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to [email protected] (you can CC me at [email protected] in the copy) and keep me informed about any further developments. Thank you in advance.

Dear andrewlukanets,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, after i sent the email they closed my account. I still think its not fair that gamble addicted players should write an email and wait for days in order to close the account...

I understand it's not always obvious what you need to do and what you need to tell to be protected.

It's common for online casinos to entice players to play further, we believe that if you inform the casino of your gambling problems this should be enough of an indication to prevent you from further gambling altogether in that particular casino.

I went over the information you provided and there are not enough clues or evidence you are eligible for a refund in our view. Please let me know if I overlooked the information.

Dear andrewlukanets,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.