Winnita Casino - Тегленето на играча се забавя с 5 месеца.

Good morning, since 31/03 I have been waiting for my withdrawals to be processed for a total of 37,000 euros, the online customer service is poor and I am continuously provided with the

Same response, that my account is in a standard KYC verification status, it's been 5 months and I haven't heard anything! I'm pissed off and impatient! I don't intend to wait any longer! I'm giving myself another 10 days, with the deadline being September 12th, after which I'll take legal action and report the matter to the tax authorities! I hope you can help me! I can't take it anymore, I need that money, I invested my savings in the casino!

Buongiorno, dal 31/03 aspetto che vengano elaborati i miei prelievi per un totale di euro 37.000, il servizio assistenza online è scadente e mi viene fornita continuamente la

stessa risposta, che il mio account è in uno stato di verifica standard per la KYC, sono passati 5 mesi e non ho notizie! Sono incavolato e spazientito della cosa! Non ho più intenzione di aspettare! Do tempo per ulteriori 10 giorni, con scadenza al 12 settembre, dopodiché procederò per vie legali e denunciare alla finanza la questione! Spero mi possiate aiutare! Non ne posso più, ho bisogno di quei soldi, ho investito sul casinò i miei risparmi!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you successfully withdrawn funds from this casino before?
• Have you passed the full KYC verification, or have you at least submitted any identity documents to the casino for verification of your account?
• What types of games did you play to accumulate the winnings you have been trying to withdraw?
• When was the last time the casino communicated with you regarding the processing of your withdrawal requests? How did they explain the delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have already withdrawn funds in the past, even large amounts. The document verification was successful already in April. I played on slots. The last email dates back to a short time ago but with vague and always the same replies. I attach the photo.

Ho già prelevato fondi in passato anche di cifre elevate, la verifica documenti è andata a buon fine già da aprile, ho giocato su slot, l’ultima mail risale a poco tempo fa ma con risposte vaghe e sempre uguali della quale allego la foto

Dear Dan979

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Dan979,

My name is Jana, and I will be assisting you with your complaint moving forward. I sincerely apologize for the delay you have experienced with your withdrawal. Please rest assured that I will reach out to the casino to expedite the resolution of this matter.

At this time, I would like to invite a representative from Winnita Casino to join this conversation to assist in resolving your complaint.

Dear Casino, could you please provide an explanation for the delay in processing the player’s withdrawal?

I appreciate your cooperation in providing this information.

I contacted customer service online via the website chat, and they're not giving me any information about my money; they're vague and superficial! Enough now, I'll have a week to report everything and everyone!

Ho contattato il servizio clienti online tramite chat da sito e non mi danno informazioni sui miei soldi, rimangono vaghi e superficiali! Ora basta, una settimana di tempo poi denuncio tutto e tutti!

Good afternoon,

We are very sorry that this situation has occurred. I am forwarding the request to our Finance Department to investigate the circumstances.

Dear Winnita Casino,

I would greatly appreciate it if you could notify us as soon as you receive any information from the appropriate department. This will enable us to move forward with this particular case. Your ongoing support and cooperation are sincerely valued.

Good afternoon,

The funds have gradually started to be withdrawn. €2,160 has already been successfully withdrawn, while the remaining €5,000 is currently being processed.

There are not only 5000 euros left, there is still a total of 35000 euros of which 5000 are being processed, so there are still another 30000 in the account

Non restano soltanto 5000 euro, rimane ancora un totale di 35000 euro di cui 5000 risultano in elaborazione, quindi ci sono ancora altri 30000 sul conto

Dear Winnita Casino,

Thank you for your update.

Dear Dan979,

Could you please provide us with the current pending balance that is available for withdrawal? Additionally, I would like to know if the casino has already disbursed any funds to you. Furthermore, I kindly request that you keep us informed when you receive any subsequent portions of funds from the casino. If the casino continues to provide payments on a regular basis, I would be inclined to consider the complaint resolved. Your ongoing support and cooperation in this matter are greatly appreciated.

At the moment I have been paid 2160 euros, on

30,000 euros remain in the account and 5,000 are being processed for a total of another 35,000 to be received

Al momento mi sono stati erogati 2160 euro, sul

conto rimangono 30000 euro e 5000 sono in elaborazione per un totale di ulteriori 35000 da ricevere

Dear Dan979,

Thank you for the update. I kindly request that you keep us informed as soon as you receive another portion of funds from the casino. Your ongoing support and cooperation in this matter are greatly appreciated.

I have been credited with 7160 euros, there are still 30000 euros in the account, I asked when they will be paid out but I received the answer that they don't know

Mi sono stati accreditati 7160 euro, ci sono ancora sul conto 30000 euro, ho chiesto quando verranno erogati ma ho ricevuto risposta che non lo sanno