William Hill Casino - Играчът е изправен пред проблеми с тегленето.

Hello,

I can't withdraw my winnings. As soon as I click on "withdraw," it automatically opens the chat. There, too, it connects me not to a human agent but to a chatbot.

What can I do now? The first time I was able to enter the bank transfer details, but the bank address wasn't accepted either. Since then, nothing has worked.

Hallo,

ich kann meinen Gewinn nicht auszahlen lassen. Sobald ich auf auszahlen gehe, öffnet es mir immer automatisch den Chat. Auch dort verbindet es mich mit keinem Mitarbeiter sonder mit einem Chat Bot.

Was kann ich jetzt machen? Beim ersten mal konnte ich zwar noch die Bank Transfer Daten eingeben aber die Bankadresse wurde auch nicht akzeptiert. Seitdem geht nichts mehr

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Karla M.

Thank you for your reply.

Although the payout did work yesterday with a different mobile phone.

This morning I received an email saying my account was verified, and I just saw that my account is locked. 😤

Vielen Dank für Ihre Antwort.

Zwar hat das Auszahlen gestern dann noch funktioniert mit einem anderen Handy.

Heute morgen bekam ich eine Mail dass mein Account verifiziert ist und soeben habe ich gesehen, dass mein Account gesperrt ist. 😤

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nina0077,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla