WildTornado Casino - Печалбите на играча са конфискувани.

I was allowed to make a total of $302 in deposits. On my last deposit I attempted to request my first withdrawal of $282 but I was required to complete a verification at that time which I was not able to do. So they confiscated my winnings that were BONUS FREE and they refunded my $35 deposit. They need to refund me the remaining $267 since I NEVER would have been able to make a single withdrawal. If they can confiscate my bonus free winnings then they MUST refund ALL of my deposits from this account. They are refusing to do so and that is CLEARLY THEFT! Your terms and conditions are NOT LAW! YOU ARE NOT A LAWMAKER! YOU CAN NOT STEAL PEOPLE's MONEY! I am so SICK of these despicable thieves thinking they can get away with this kind of crap! IT IS UN ACCEPTABLE! GIVE ME MY MONEY! If you require verification before making withdrawals then that does NOT mean you can allow me to make as many deposits as possible while sending me constant promotional emails to pursuade me into making deposits. That is FRAUD when you confiscate bonus free winnings and keep all previous deposits. DOWN RIGHT THEFT

Dear tmoach,

Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you've encountered.

To better understand your situation and move forward with the case, may I kindly ask you to clarify the following:

1. Did you use any VPN or IP-masking software to alter your actual location while accessing the casino website?
2. Did you provide your true country of residence during the registration process?
3. Could you explain what prevented you from completing the KYC verification?
4. Did you lose all your previous deposits through regular gameplay, and was it only your last deposit that resulted in winnings?

Your answers will help us assess the situation more accurately. I hope we’ll be able to assist you in resolving this matter soon.

Thank you in advance for your reply.

Best regards,

Veronika

Yes I used a vpn, Yes I lost all of my previous deposits through gameplay and it was only my last deposit when I tried to cashout my winnings. That was the first time I learned of the KYC requirements. It was impossible for me to complete verification since I could not verify that I was located in an unrestricted region.. So they closed my account and confiscated my winnings for breach of terms which is understandable. The issue here is that by claiming that my previous deposits were lost "gambling" and cannot be refunded, then that would mean that my last deposit was also used "gambling" and since my winnings were NOT attached to any bonuses, then that would mean that they were NOT entitled to confiscate MY money. Since they DID confiscate my winnings due to my inability to complete verification due to my region, that would mean that they have to refund the rest of my deposits due to the fact that I was able to deposit on to their platform unaware that It would literally be IMPOSSIBLE for me to ever be able to cashout....... I understand that it is not allowed to breach the terms and conditions, but the response to someone breaching the terms and conditions can NOT be to commit fraud. You can NOT accept my money and keep it when you require KYC in order to withdraw because then you make it possible for people from restricted countries to literally hand over any amount of money to you with a ZERO percent chance of ever having to give any of it back. Where I am from, that is called FRAUD! If they dont want to refund my deposits under the claims that the money was spent gambling, then they need to pay me the money that they confiscated since that money was accumulated by spending my money "gambling" as well. Terms and conditions are NOT above the law and Ill give you the same extreme example that I gave to them.....

If I were to write up a contract between you and I that had the same legal power as does these casino terms and in that contract It were to say "by signing this contract you are agreeing that I can kill your children if you are ever found to be in breach of this contract without any legal consequences for doing so". Would that mean that since you signed the contract, that I could come murder your children and not have to worry about being charged with any crime? ABSOLUTLEY NOT!!! Why? Because the terms and conditions that I write into a contract do NOT constitute as law..

Obviously my example is FAR more extreme than the issue at hand, but the common denominator here is that in both scenarios, the contract creator is committing a CRIME. The crime in this case is that they make it possible on their platform for people to give them money under the belief that they have a chance of getting it back, not knowing that in reality, it is IMPOSSIBLE.. When you require a KYC in order to withdraw, then it does NOT MATTER if you use a VPN or not, you will NEVER be able to cashout. PERIOD! So by sending promotional emails to people before they have been verified, you are comming an act of persuasion to get people to deposit money onto your platform.. Then youre allowed to create an account WITH OR WITHOUT a VPN, unless you are going to allow anonymous gambling, then you cannot hide behind the VPN argument! You are committing theft by deception AKA FRAUD by waiting until the time of withdrawal to complete verification and then keeping all of the money that was allowed to be deposited prior to that.. Just because you put it in your terms and conditions does NOT make it LEGAL!!!!

If they cannot payout winnings that were won from a restricted region, then they CANNOT KEEP MONEY THAT WAS LOST FROM A RESTRICTED REGION!! That is NOT ACCEPTABLE

Ill give another example.....

Say you were a resident of a foreign country and you went into a a casino in the United States.... You had some of your foreign currency with you and you decided to see if the machine would accept your currency and miraculously by your surprise it DID!! IT actually allowed you to deposit your foreign currency and so you proceeded to lose all of your foreign currency until the last little bit you had left, you finally won some of it back. So then you go to cashout and they tell you " Sorry, you used a foreign currency to play our machines which is not allowed and sorry we're keeping it and not giving it back"....

Thank you for your detailed reply.

To better understand what happened, could you please confirm the following:

1. When registering your account and filling out your profile, did you enter your actual personal information, including your true country of residence?
2. Do you recall whether the United States (or your real location) was available in the registration form, or did you select a different country at that time?

Regarding the use of a VPN, it’s important to note the following:

Using a VPN can lead to serious complications: You may unintentionally connect through an IP address that is associated with another casino account within the same gambling platform. This can make it appear as though you’ve created multiple accounts, which is typically against the casino’s terms. Alternatively, a VPN can be used to mask access from a restricted jurisdiction, which is exactly what most casinos are trying to prevent when applying location-based restrictions and KYC checks.

We partly understand your argument that "if the winnings are void due to location, then so should the losses be." However, this analogy doesn’t fully apply. Gambling losses typically occur during regular gameplay, where the player accepts the inherent risk, while winnings must be verified before payout. In this case, you acknowledged that you were unable to pass verification because of your location, which the casino’s terms clearly prohibit.

That said, we’re not here to argue in favor of unfair practices. We're trying to assess whether the casino's actions were consistent with their rules and fair to you as a player. Once we receive answers to the above questions, we’ll be in a better position to evaluate whether this was indeed a case of deceptive design or if the outcome was a consequence of breaching the terms unknowingly.

We appreciate your cooperation and look forward to your reply.

Dear tmoach,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.