WikiLuck Casino - Заявката за закриване на акаунта на играча е игнорирана.

The casino is refusing to close my account despite my repeated requests. I have explained that I have a gambling problem. I am constantly referred to a "department" that is supposed to handle such issues, but they never respond. Since then, I have continued to lose money.

Das Casino schließt meinen Account nicht trotz mehrfacher Bitte. Ich habe dargelegt, dass ich Probleme mit Glücksspiel habe. Man wird permanent an ein "Department" verwiesen, welches sich kümmert. Doch dieses antwortete nie. Seither habe ich weiter Geld verloren.

Hello LuckySevens,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account? When was the first time you requested for it? Did you deposit anything since your first request? When was the last time the casino responded to you and what was it about?

Regards,

Nick

Dear LuckySevens,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.