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Hi, they're telling me the withdrawal is processed, but I still see it as cancelable and pending. They keep telling me it's already processed, that all that's left is for the payment provider to accept the transaction. I'm not sure if I should believe them because it's supposed to say processed, but they keep saying it's already processed. So, I don't know what's going on because it's still cancelable and says pending. Nothing adds up.

Hola me dicen que el retiro esta procesado pero yo aun lo veo como cancelable y pendiente y me siguen diciendo que ya esta procesado que solo falta que el proveedor de pagos acepte la transaccion pero yo no se si creermelo porque se supone que ya deberia poner procesada pero ellos sigues con lo mismo, vamos que ya esta procesada. Entonces no se lo que pasa porque aun es cancelable y pone pendiente , no cuadra nada.

Dear Fabianlove,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I'm verified and the fact is that I've been waiting for practically 3 days now and once or several times it's taken a maximum of 2 days. Everything is in order and I don't know what they're waiting for. I don't know if they want to keep the money.

Estaoy verificado y todo el echo esque llevo ya 3 dias practicamente esperando y una vez o varias han tardado como maximo 2 dias esta todo en orden y nose a que esperan no se si quieren quedarse con el dinero

They tell me they'll contact me and that the team is already reviewing the data every time. What a hoax. I need the money, I've suffered more than ever, and look what they're doing to me. Are they waiting for a meteorite to fall? What a lack of professionalism they have. I've been waiting for the withdrawal for five days now; this is a disgrace.

Me dicen que me van a contactar que el equipo ya esta revisando los datos todas la veces, vaya Bulo. Necesito el dinero e sufrido mas que nunca y mira lo que me estan haciendo, estan esperando a que caiga un meteorito? Que falta de profesionalidad tienen. Ya llevo 5 dias esperando el retiro esto es una verguenza.

Ya etsa rwsuelto

How do I close the case and put another one?

Como cierro el caso e de poner otro

Dear Fabianlove, why would you like to close the complaint?

Dear Fabianlove,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The news is that I've now withdrawn 4,000 euros and the same thing is happening. It's been two days and they still haven't responded. We'll see what happens. Don't close the complaint yet because it's the same user and everything.

La novedad es que ahora e retirado 4000 euros y pasa lo mismo, han pasado 2 dias y aun no responden. Ya veremos que pasa aun no cerreis la queja porque es el mismo usuario y todo

Dear Fabianlove, when did you request the new withdrawal?

It's not 6200, it's 4000. They already gave me the money from before. Now I'm waiting for 4000.

No son 6200 son 4000 que el dinero de antes ya me lo dieron ahora estoy esperando por 4000

I've been waiting for 2 days

Llevo 2 dias a la espera

Dear Fabianlove, please note that the amount displayed in the complaint refers to the total sum related to this case.

Could you please confirm the exact date when you received the previous withdrawal?

Additionally, kindly provide a screenshot of your current €4,000 withdrawal, showing its present status in your account.

Here you have it

They have been waiting for me for 6 days and have not responded, the total amount of the complaint is 4000. Thank you!!

Aqui lo teneis

llevan 6 Dias y no me responden, la cantidad total de la queja es de 4000. Gracias!!

Dear Fabianlove, have you received the withdrawal?

Dear Fabianlove,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.