Wazamba Casino - Печалбите на играча са конфискувани.

Hello kosos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazamba Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did the full history disappear? Isn't it possible that you did bet over the maximum allowed limit? When was the last time you spoke to the casino and what was it about? Did they explain the missing funds?

Looking forward to your answer.

Regards,

Nick

Hello, first of all I'm a man, just noting it because in the summary you refer to me as she/her.

I will answer all your questions.

1. Wazamba casino does not ask for verification, in the KYC section the message that is displaying says "currently the account does not need verification" so that's not the issue.
2. The full game history did disappear yes, apparently they deleted all of it after I tried to withdraw, so they can get away with it.
3. I did not make big bets because I was afraid I was going to lose it, betting most of the time 1€/spin or less. I did read their terms and conditions thoroughly before I start, they state that the max bet per spin must be 5€ which I never even got close to that amount per spin. That's why it took me almost one complete day playing to complete the wager too.
4. I talk with the live chat all the time since they zeroed out my balance, they never give any satisfactory answer and they can't even keep their story straight because they know I did nothing wrong and followed all their rules. Bottom line is that they say that all they had to pay was given, which is funny, because that is ZERO! Actually even way less than zero, it's -1,955.58€, the amount that they owe me.

I'm very frustrated and surprised that you have this casino so high up on your lists too.

Anyway, let me know what other details you want, I'm committed to see this through to the end!

Hello kosos,

Did you contact the casino e-mail support as well as the live chat can't provide as much information as the e-mail assistance. If you did, can you please forward the communication between you and the casino to [email protected]?

Οι τύποι είναι τελείως γελοίοι για να μην πω τίποτα ΄΄άλλο.

Έστειλα email όπως προτείνατε, όχι ότι είχα και πολλές ελπίδες με αυτούς, και σας το παραθέτω παρακάτω εδώ γιατί είναι αρκετά μεγάλο:

WAZAMBA USERNAME: KOSOS

Hello, I’m writing to you because of the major scam you pulled on me.

I registered at Wazamba casino and deposited 20€ using the 100% welcome bonus plus the 200 free spins that are credited every 20 per day for 10 days.

I read your terms very carefully, as I do with every new casino I sign up for.

I managed to win €210.95 euros which was locked until the x40 wager was completed, meaning I would have to spin €8,438!!

After many hours of playing I managed to complete the wager, yes I couldn’t believe it either.

The total unlocked withdrawable balance I had in the end was €1,955.58.

I tried to make a withdrawal and saw that the daily max limit is €500, so I proceeded with the first withdrawal of the first €500.

The next day when I logged in to my account to check it and try to make the second withdrawal, I saw that my balance was zero! Plus, you also cancelled the first withdrawal as well!

Fortunately, I was proactive and took some screenshots from my balance as well as from inside the games I was playing. To my surprise, when I went into the Pragmatic game history I played ONLY 1 DAY AGO (!!!) the game history was EMPTY!!! You apparently erased the gaming history as your scam tactic, so that there would be no proof. Bad luck for you, I have the screenshots.

I’ve seen many strange things in online casinos over the years, but the deletion of in-game history, especially in Pragmatic Play games, really takes the cake! Congratulations of thinking so far ahead, best scam tactic ever!

I tried to chat with you but your live chat agents are USELESS and in no mood to serve apparently, they don’t even know how to cover your story up, each time they say different nonsense, so much that they even contradict themselves, it’s really funny to see that, completely ridiculous.

So every time I chatted with your live agents, the bottom line is that they say they paid out the amount that needed to be paid, that's hilarious, because that amount is absolute ZERO. I wonder how they can even think of saying stuff like that, surely they would have access to player history, withdrawals, etc. and mine would show empty.

Also, after my win and my first deposit attempt, you even cancelled my daily remaining free spins, 120 free spins or so. I couldn’t care less about that, but it shows what kind of scammers you are, you probably shadow-banned my account. Not as clever as the gaming history thing, but good one.

Your casino is unregulated, I learnt that after, and that’s why you pull stuff like that on people.

But guess what, sooner or later all this is going to catch up with you, people are not as stupid as you think, currently your TrustPilot score is 1.8/5, and I helped with that too.

I have all the proof with screenshots and I will submit them wherever I can.

I will make sure to spread the word about you in my gambling community and on numerous online gambling

groups I belong. And there are many serious players there, I’m nothing compared to them.

I’ve wasted so much time and effort with you and this is my final attempt.

So final line, I’m willing to give you the benefit of the doubt this one time and change my views for you and also change the first steps I already took (reviews, etc.) if you decide to be professionals and payout my winnings as you and every other legit casino is obligated to, to their players. If not, I will submit everything to everyone and wherever I can.

Please take this opportunity to fix your horrible stance and status. If you plan on replying with nonsense, robotic answers, and above all and most important with no intention of paying, PLEASE DO NOT REPLY AT ALL.

Η γελοία απάντηση που πήρα πριν λίγο ήταν η εξής, σας παραθέτω το screenshot του email που έλαβα και θα σας προωθήσω και το email όπως ζητήσατε:

Συνεχίζουν τις ασυναρτησίες τους, λένε πως ότι ήταν να πάρω το πήρα, πως γίνεται αυτό εφόσον πήρα ΜΗΔΕΝ; Αφού μηδενίσαν τον λογαριασμό!

Όπως βλέπετε, ούτε καν αναφορά δεν γίνεται σε όλα τα υπόλοιπα θέματα που τους θίγω, προφανώς γιατί γνωρίζουν πως έχω δίκιο και πως είναι 100% απατεώνες, τουλάχιστον έχουν αυτογνωσία.

Τι σκοπεύετε να κάνετε για όλο αυτό ως CasinoGuru;

Αναμένω την απάντηση σας όσο πιο σύντομα γίνεται.

Hello kosos and thank you for all the information provided. As it is still quite unclear what exactly happen with your winnings, your complaint will be now forwarded to my colleague Peter ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you kosos for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Wazamba Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

Dear Kosos,

Thank you for contacting us.

We would like to kindly draw your attention to the following article from our Terms and Conditions, which you agreed to before registering:

7.15 "If you register and receive no-deposit free spins upon registration, you agree to have your winnings from this promotion capped at 80 EUR, in addition to the wagering requirement of x40 (forty) on the derived winnings."

Having said that, it was a deduction due to capped winning from the site, the 80 eur were played by you and the rest of the funds were deducted accordingly to the rule.

Kind Regards,

Wazamba Team

Do you see what a clown I'm dealing with?

Since you guys are ridiculous, I made a deposit with what I wrote, what nonsense are you talking about?

I also completed the wager, I've said it thousands of times and with PROOF here.

Casinoguru, you see what nonsense they answer and without ANY proof and no reference to what I have posted here, so many screenshots.

For the fact that they credited 80 euros and were already played, we are talking about madness.

I challenge Wazamba to post EVIDENCE for what he says.

We're talking about cheaters of the year.

Casinoguru, what do you plan to do about it?

Βλέπετε με τι κλόουν έχω να κάνω;

Αφού βρε γελοίοι έκανα κατάθεση με το που γράφτηκα, τι ασυναρτησίες λέτε;

Επίσης ολοκλήρωσα το wager, τα έχω πει χιλιάδες φορές και με ΑΠΟΔΕΙΞΕΙΣ εδώ.

Casinoguru, βλέπετε τι ανοησίες απαντάνε και χωρίς ΚΑΜΙΑ απόδειξη και καμία αναφορά σε όσα έχω αναρτήσει εδώ, τόσα screenshots.

Για το ότι πίστωσαν 80 ευρώ και παίχτηκαν κιόλας, μιλάμε για τρέλα.

Προκαλώ το Wazamba να αναρτήσει ΑΠΟΔΕΙΞΕΙΣ για τα λεγόμενα του.

Μιλάμε για τους απατεώνες της χρονιάς.

Casinoguru, τι σκοπεύετε να κάνετε για αυτό;

Dear Wazamba Casino representative, would it be possible to provide me with the player's betting history to support your claim? You can forward any evidence to my email. ([email protected]) Thank you in advance for your cooperation!

They are not even going to answer, we are talking about first rate scammers.

Δεν πρόκειται να απαντήσουν καν, μιλάμε για απατεώνες πρώτης κλάσης.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

@Peter

I assume you did not receive any email from them because apparently they do not have the proof.

I'd REALLY like to know your thoughts and CasinoGuru's thoughts on this casino, since you have it so high rated.

Please provide your input.

So...???

Dear kosos, it seems there have been some changes in the casino management and the casino did not receive our messages about this complaint. I have used other channels to contact the casino and will give them additional week to respond due to this. I will keep you informed about any further developments. Thank you in advance for your patience!

These are just cheap excuses on their part, can't you see that? It is clear.

Αυτά είναι απλώς φτηνές δικαιολογίες εκ μέρους τους, δεν μπορείτε να το δείτε αυτό; Είναι ξεκάθαρο.

Dear Kosos,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to provide you your betting history as soon as possible.

Thank you in advance.

Kind Regards,

Wazamba Team

Yes, I'm very curious about what you can provide, since you deleted the gaming history the VERY NEXT day to erase all proof.

I'm 100% sure you will fabricate some fake gaming history.

Dear Kosos,

We are pleased to inform you that your betting history has been sent to your email address.

We are also really sorry for the amount deducted from your gaming account, it has been credited back to your balance.

Thank you for your cooperation.

Kind Regards,

Wazamba Team

Thank you very much for the update Wazamba Casino representative.

Dear kosos, let us know if this resolves your issue or if you require any further assistance. Thank you in advance!

To Casinoguru/Peter:

No, you will not close the issue yet until the payment is successfully completed and I receive my money. Be sure that on the same day that the withdrawal of the ENTIRE amount will be completed, I will inform you to close the matter, I am almost always online.

To Wazamba:

Yesterday I entered the casino to see if anything had changed and indeed I saw €1,450.75 as a balance in my account.

I would like to inform you that although it is a pleasant development, the real beneficiary, as I said from the beginning, is €1,955.

So in essence you credited €500 less (€505 to be exact). Please check it again and add the rest.

Yesterday I already made my first withdrawal for €500 since you set it as a daily limit, which is still under review and as far as I understand it will not change status soon.

Since I have read a lot all this time about this particular casino, I know that your withdrawals are delayed on purpose, so I would ask that since you have decided to show a proper face as a casino even after all this, please expedite all withdrawals for my account, I'm sure it's possible, how would it be possible to remove the daily limit to make a total withdrawal.

The excel you emailed me has it all messed up and not all the history.

It also appears to be hand made.

Nevertheless, I am pleased that you have moved in the right direction and it is to your credit.

I will change my opinion of you as well as the reviews I have done, maybe even play again if everything is as it should be, as long as you do the 2 things you should to your customer.

That is, credit the remaining €500 that is missing and make direct withdrawals so that I receive my money immediately.

Thank you and I look forward to hearing from you soon.

EDIT: I'm also uploading the screenshot of the withdrawal in question showing the transaction ID, if it helps you speed up the withdrawal:

https://i.postimg.cc/fR0LrHSb/wazamba.jpg

Προς Casinoguru/Peter:

Όχι, δεν θα κλείσετε ακόμη το θέμα μέχρι να ολοκληρωθεί επιτυχώς η πληρωμή και να λάβω τα χρήματα μου. Να είστε σίγουρος πως την ίδια ημέρα που θα ολοκληρωθεί η ανάληψη ΟΛΟΥ του ποσού, θα σας ενημερώσω να κλείσετε το θέμα, είμαι πάντα σχεδόν online.

Προς Wazamba:

Χθες μπήκα στο καζίνο να δω αν άλλαξε κάτι και όντως είδα 1.450,75€ ως υπόλοιπο στον λογαριασμό μου.

Θα ήθελα να σας ενημερώσω πως παρότι είναι ευχάριστη εξέλιξη, το πραγματικό ωφελούμενο πόσο όπως είχα πει εξαρχής είναι 1.955€.

Οπότε στην ουσία πιστώσατε 500€ λιγότερα (505€ για την ακρίβεια). Παρακαλώ ελέγξτε το ξανά και προσθέστε τα υπόλοιπα.

Προχώρησα χθες ήδη στην πρώτη μου ανάληψη για 500€ αφού το έχετε θέσει σαν ημερήσιο όριο, η οποία ακόμη από είναι υπό εξέταση και από όσο έχω καταλάβει δεν θα αλλάξει σύντομα status.

Επειδή έχω διαβάσει πολλά όλον αυτόν τον καιρό για το συγκεκριμένο καζίνο, γνωρίζω πως οι αναλήψεις σας καθυστερούν σκοπίμως, οπότε θα σας παρακαλούσα εφόσον αποφασίσατε να δείξετε σωστό πρόσωπο ως καζίνο έστω και μετά από όλα αυτά, να επιταχύνετε όλες τις αναλήψεις για τον λογαριασμό μου, είμαι σίγουρος πως γίνεται, όπως θα γίνεται να αφαιρέσετε και το ημερήσιο όριο για να κάνω μία συνολική ανάληψη.

Το excel που στείλατε στο email μου τα έχει μπερδεμένα και δεν είναι όλο το ιστορικό.

Επίσης φαίνεται να είναι φτιαγμένο στο χέρι.

Παρόλα αυτά, με ευχαριστεί το γεγονός ότι κινηθήκατε προς την σωστή κατεύθυνση και είναι προς τιμήν σας.

Θα αλλάξω την γνώμη μου για εσάς όπως και τις κριτικές που έχω κάνει, ίσως και να ξαναπαίξω αν όλα είναι όπως πρέπει, αρκεί να κάνετε τα 2 πράγματα που πρέπει προς τον πελάτη σας.

Δηλαδή να πιστώσετε τα υπόλοιπα 500€ που λείπουν και να κάνετε άμεσες τις αναλήψεις ώστε να λάβω τα χρήματα μου άμεσα.

Σας ευχαριστώ και αναμένω απάντηση σας σύντομα.

EDIT: Ανεβάζω και το screenshot της ανάληψης που βρίσκεται υπό εξέταση οπού δείχνει και το ID συναλλαγής, αν σας βοηθάει να επιταχύνετε την ανάληψη:

https://i.postimg.cc/fR0LrHSb/wazamba.jpg

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I will let you know the same day.

Θα σας ενημερώσω την ίδια μέρα κιόλας.

Well, the third withdrawal of €450 has just been completed.

I want to say kudos to the casino that finally after all this they decided to pay the benefit amount, even after almost 2 months (!!!), if you see my original post this story dates back to August.

So, in order to successfully close the matter and change my reviews as well, as I have already written above, I ask the casino to credit my account with the remaining €500 (€505 to be exact) that they never deposited.

The total amount he credited, as you know, was €1450.95 which I have now withdrawn, instead of €1955.58.

If we were talking about €10-€20 I wouldn't even bother and close the matter, here we are talking about €500+.

I am asking casinoguru and the casino to respond and I hope the casino will immediately proceed with the credit and the final successful withdrawal to close the issue that has taken 2 months.

Thank you.

Λοιπόν, μόλις ολοκληρώθηκε και η τρίτη ανάληψη των 450€.

Θέλω να πω ένα μπράβο στο καζίνο που τελικά μετά από όλα αυτά αποφάσισαν να πληρώσουν το ωφελούμενο ποσό, έστω και μετά από σχεδόν 2 μήνες (!!!), αν δείτε την αρχική μου ανάρτηση αυτή η ιστορία τραβάει από τον Αύγουστο.

Λοιπόν, για να κλείσουμε επιτυχώς το θέμα και να αλλάξω και τις κριτικές μου, όπως έχω ξαναγράψει και πιο πάνω, παρακαλώ το καζίνο να πιστώσει στον λογαριασμό μου τα υπόλοιπα 500€ (505€ για την ακρίβεια) που δεν έβαλε ποτέ.

Το συνολικό ποσό που πίστωσε, όπως ξέρετε και εσείς, ήταν 1450,95€ τα οποία πλέον έχω κάνει ανάληψη, αντί για 1.955,58€.

Αν μιλούσαμε για 10€-20€ δεν θα ασχολούμουν καν και θα κλείναμε το θέμα, εδώ μιλάμε για 500€+ όμως.

Παρακαλώ το casinoguru και το καζίνο να απαντήσουν και ευελπιστώ το καζίνο να προχωρήσει άμεσα στην πίστωση και στην τελική επιτυχή ανάληψη για να κλείσει και το θέμα που έχει πάρει 2 μήνες.

Σας ευχαριστώ.

Since I see the casino is taking too long to respond here, I thought I'd contact their support via email, which remains completely useless.

I explained to them the same things I write here, that in fact they credited €500 less, and they answered me like a robot, that whatever was to be credited has already been done.

In other words, they give the same automated answer that they gave when the whole issue started that they had zeroed out my account and said that whatever was to be credited has already been given.

I am asking the casino to respond immediately here on the casinoguru site and put an end to the issue, because it seems like I am talking to a wall. Today I think we complete exactly 2 months with all this!

Επειδή βλέπω πως το καζίνο καθυστερεί πάρα πολύ να απαντήσει εδώ, σκέφτηκα να επικοινωνήσω με το support τους μέσω email, το οποίο παραμένει παντελώς άχρηστο.

Τους εξήγησα τα ίδια που γράφω και εδώ, ότι στην ουσία πίστωσαν 500€ λιγότερα, και μου απαντήσανε σαν ρομπότ, πως ότι ήταν να πιστωθεί έχει ήδη γίνει.

Δίνουν δηλαδή την ίδια αυτοματοποιημένη απάντηση που δίνανε και όταν ξεκίνησε το όλο θέμα που μου είχαν μηδενίσει τον λογαριασμό και λέγανε πως ότι ήταν να πιστωθεί έχει ήδη δοθεί.

Παρακαλώ το καζίνο να απαντήσει άμεσα εδώ πέρα στο site του casinoguru και να δώσει ένα τέλος επιλύοντας το ζήτημα, γιατί φαίνεται σαν να μιλάω σε τοίχο. Σήμερα νομίζω πως συμπληρώνουμε ακριβώς 2 μήνες με όλο αυτό!

What will happen? I don't even see them replying.

Τι θα γίνει; Δεν τους βλέπω να απαντάνε καν.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Kosos,

We would like to kindly inform you that after the verification of your report by the competent department we confirm that the winnings were correctly credited.

If you have any additional questions, please do not hesitate to contact us.

Kind Regards,

Wazamba Team

So you keep saying the same thing.

I would like you to explain to me exactly how you confirm that all my winnings have been credited?

I will write it over and over again until you admit it.

TOTAL BALANCE (€1,955.58) screenshot:

https://i.ibb.co/Nx9JJnC/005.jpg

FIRST WITHDRAWAL AFTER YOU PARTIALLY RETURNED MY PROFITS (€1450.95):

https://postimg.cc/BjdkTgxQ

However, it makes an impression on me that while you tried and moved in the right direction and showed even a little bit of professionalism, you now started lying and insisting on them too, for the last €505 that you have 100% ILLEGALLY disappeared from me.

Συνεχίζετε να λέτε τα ίδια λοιπόν.

Θα ήθελα να μου εξηγήσετε πως ακριβώς επιβεβαιώνετε πως όλα τα κέρδη μου έχουν πιστωθεί;

Θα το γράφω ξανά και ξανά μέχρι να το παραδεχτείτε.

ΣΥΝΟΛΙΚΟ ΥΠΟΛΟΙΠΟ (1.955,58€) screenshot:

https://i.ibb.co/Nx9JJnC/005.jpg

ΠΡΩΤΗ ΑΝΑΛΗΨΗ ΑΦΟΥ ΜΟΥ ΕΠΙΣΤΡΕΨΑΤΕ ΜΕΡΙΚΩΣ ΤΑ ΚΕΡΔΗ (1450,95€):

https://postimg.cc/BjdkTgxQ

Πάντως μου κάνει εντύπωση που ενώ προσπαθήσατε και κινηθήκατε προς την σωστή κατεύθυνση και δείξατε έστω και αργά λίγο επαγγελματισμό, αρχίσατε τώρα τα ψέματα και επιμένετε και σε αυτά, για τα τελευταία 505€ που 100% ΠΑΡΑΝΟΜΩΣ μου έχετε εξαφανίσει.

Dear Wazamba Casino representative, can you clarify why the credit has not been fully returned to the player? Have the winnings been capped due to some rules? Thank you in advance for your explanation!

I will answer you.

There is no rule, they just decided to give 500€ less in case the matter ends there.

They do whatever they want, as evidenced by so many other complaints from other players.

I am personally determined to persevere as long as it takes both here and in other communication channels where I chat with other casino players, until I am paid back ALL of the money they illegally withheld.

Θα σας απαντήσω εγώ.

Δεν υπάρχει κανένας κανόνας, απλώς αποφάσισαν να δώσουν 500€ λιγότερα μήπως και λήξει εκεί το θέμα.

Ότι θέλουν κάνουν, απόδειξη οι τόσες άλλες καταγγελίες από άλλους παίκτες.

Προσωπικά είμαι αποφασισμένος να επιμείνω όσο καιρό χρειαστεί και εδώ και σε άλλα κανάλια επικοινωνίας όπου συνομιλώ με άλλους παίκτες καζίνο, μέχρι να μου επιστραφεί ΟΛΟ το ποσό που παράνομα κράτησαν.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

To Peter (CasinoGuru):

After all this and after 2+ months of this happening, how do you see the casino's attitude? What is your opinion?

Προς Peter (CasinoGuru):

Μετά από όλα αυτά και μετά από 2+ μήνες που συμβαίνει όλο αυτό, πως βλέπετε εσείς την στάση του καζίνο; Ποια είναι η γνώμη σας;

Dear all,

Thank you for your patience!

Please be informed that the restored amount was, in fact, correct. Please find below the timeline of events on the account:

21.08.2024 16:31 - The customer's balance reaches the amount of 1955.58 EUR.

21.08.2024 20:18 - The customer places a withdrawal in the amount of 500 EUR. Real balance at the moment becomes 1455.58 EUR. With the withdrawal pending (not on the real balance) the customer proceeds to play with the funds further.

21.08.2024-22.08.2024 - as a result of the betting activity the customer's balance goes down to 950.95 EUR.

22.08.2024 11:22 - the withdrawal requested on 21.08.2024 gets canceled and returned to the balance. The real balance becomes 1450.95 EUR. 

22.08.2024 11:23 - The amount of 1450.95 EUR gets deducted due to the internal check.

05.10.2024 11:13 - The wrongfully deducted amount of 1450.95 EUR gets added back, as a result of the check.

To reiterate, the claimed difference in the balance is a result of the customer continuing the betting activity. The casino returned the exact amount that was deducted.

Let us know if you have any additional questions.

Best regards,

Wazamba team

I wonder how audacious you are and what scenarios you make up to avoid paying the last balance you stole.

As I made the first withdrawal before you even reset my account I walked out of the casino and waited until I received it to move on to the next one, are you saying I was that stupid to play €505 without even receiving the first withdrawal? Also, my initial deposit was €10, from that alone it seems I would NEVER play that amount.

Even the files you sent with the play history that you DELETED THROUGH THE GAMES, that took you almost 2 months to build make no sense.

Of course, I'm not impressed by your attitude, since you simply zeroed out the account in the beginning. I am impressed that you returned even the €1455.

That's okay, as long as you keep the same attitude and stick to your scripts, I'll continue to discredit you wherever I can.

You have so many open complaints from so many other players, where slowly in the end you will be the losers.

Απορώ με το πόσο θράσος έχετε και τι σενάρια κατασκευάζετε για να μην πληρώσετε το τελευταίο υπόλοιπο που κλέψατε.

Με το που έκανα την πρώτη ανάληψη πριν καν μου μηδενίσετε τον λογαριασμό βγήκα από το καζίνο και περίμενα μέχρι να την λάβω για να προχωρήσω στην επόμενη, λέτε να ήμουν τόσο χαζός να παίξω 505€ χωρίς καν να έχω λάβει την πρώτη ανάληψη; Επίσης, η αρχική μου κατάθεση ήταν 10€, από εκεί και μόνο φαίνεται πως δεν θα έπαιζα ΠΟΤΕ τέτοιο ποσό.

Ακόμα και τα αρχεία που είχατε στείλει με το παικτικό ιστορικό που ΔΙΑΓΡΑΨΑΤΕ ΜΕΣΑ ΑΠΟ ΤΑ ΠΑΙΧΝΙΔΙΑ, και που σας πήραν σχεδόν 2 μήνες να κατασκευάσετε δεν βγάζουν κανένα νόημα.

Δεν μου κάνει καμία εντύπωση η στάση σας βέβαια, αφού στην αρχή απλά μηδενίσατε τον λογαριασμό. Εντύπωση μου κάνει που επιστρέψατε έστω και τα 1455€.

Δεν πειράζει, εφόσον κρατάτε την ίδια στάση και επιμένετε στα σενάρια σας, θα συνεχίζω να σας δυσφημώ όπου μπορώ.

Έχετε τόσες ανοιχτές καταγγελίες και από τόσους άλλους παίκτες, οπού σιγά-σιγά στο τέλος οι χαμένοι θα βγείτε εσείς.

Dear Wazamba Casino, could you provide me with the transaction and betting history of the player to verify the timeline of the events? You can forward any information to my email. ([email protected]) Thank you in advance for your cooperation!

What exactly are you asking the casino to send you?

At their rate, it will take them another 2 months to fabricate fake histories.

The case has become really funny.

To Peter/casinoguru:

A month ago you had again asked them to email you my history, I wonder what they had written in that email and I am very curious to see it too, can you share it with me?

Τι ακριβώς ζητάτε από το καζίνο να σας στείλει;

Με τους ρυθμούς τους, θα τους πάρει άλλους 2 μήνες μέχρι να κατασκεύασουν ψεύτικα ιστορικά.

Έχει γίνει πραγματικά αστεία η υπόθεση.

Προς Peter/casinoguru:

Πριν από έναν μήνα τους είχατε ζητήσει ξανά να σας στείλουν email με το ιστορικό μου, απορώ τι είχαν γράψει σε εκείνο το email και έχω μεγάλη περιέργεια να το δω και εγώ, μπορείτε να το μοιραστείτε μαζί μου;

They are VERY SLOW, I don't think they will respond in time.

Είναι ΠΑΡΑ ΠΟΛΥ ΑΡΓΟΙ, δεν νομίζω πως θα απαντήσουν έγκαιρα.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Did they finally send you something?

If so, I would like you to share it here.

Τελικά σας έστειλαν κάτι;

Αν ναι, θα ήθελα να το μοιραστείτε εδώ.

Dear kosos, the casino let me know that due to their internal policies, they cannot provide me with the evidence. Due to that reason,n I am forced to close the complaint as unresolved due to insufficient evidence. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I am sorry I could not be of more help on this occasion.

Best regards,

Peter

We’ve reopened this complaint at the request of Wazamba Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Have they decided whether to pay the €505 they stole after 5 months?

Αποφάσισαν αν πληρώσουν τα 505€ που έκλεψαν μετά από 5 μήνες;

Still nothing, why did you finally reopen the complaint?

Ακόμη τίποτα, για ποιόν λόγο τελικά ανοίξατε ξανά την καταγγελία;

Dear kosos, I have reopened the complaint at the request of the casino and expected them to reply in the thread as mentioned in their reopen request. If they do not respond after the timer runs out I will once again close the complaint as unresolved.

What exactly did they tell you?

Τι ακριβώς σας είπαν;

The casino has sent me the following message:

Dear Peter, 

We would kindly request to reopen the complaint indicated below in order to provide updates on the case to reach the mutually-acceptable resolution.

Thank you in advance,

 Kind Regards

Wazamba Casino Team

Dear Peter,

We would kindly request to check the email provided with the balance flow history of the player to verify the timeline of the events.

Thank you for your cooperation.

Kind Regards,

Wazamba Casino Team

Are you for real STILL trying to scam?

Is this just another attempt in order to mark this complaint as resolved to your advantage so you could erase the negative points the site gave you?

Because as far as I know from my research my complaint is the only one that was closed to my advantage because of your inability to provide proof after all these months, so maybe you try to scam your way around by shady practices, or even by payment, in order to change that and receive a positive outcome here.

I thought you reopened the complaint in order to resolve it by returning the 505€ you illegally withheld.

Have you fabricated fake history after all this time?

I would like you to send me the same email as well.

Actually I would prefer casinoguru to forward it from their email because I don't trust you one bit, you may send different ones to each of us.

Even a monkey could understand what's going on if they read the whole complaint and your whole stance all this time.

Just return the freaking 505€ so we can finally put this to rest.

I won't let it stop or give up until I get what's mine.

Thank you for providing me with the information Wazamba Casino representative.

Dear kosos, the casino has provided me with the transaction history from your account according to which after reaching the amount of 1955.58 EUR you requested a withdrawal of 500 EUR and continued playing until you reached 950.95 EUR. After this your withdrawal was canceled and the amount of 1450.95 EUR was deducted and later returned after this complaint was filed on our site. With this in mind, we believe the issue to be resolved. Let me know if you have any questions!

This is not what happened as I said numerous times and will continue to say.

The total amount was 1.955€ and I requested the first withdrawal of 500€, then all this happened when they erased my whole balance, we've been through all of this again and again.

Maybe the missing clue is that one first withdrawal, where I didn't receive anything before they zeroed the account.

This must be the one they try to conceal.

I DID NOT PLAY ANYMORE TO REACH 950€ as you state.

I immediately closed the browser after I made the request for that first withdrawal.

I wouldn't keep playing because I wanted to see if I receive the payment, my gut told me that I was in for a big surprise, turns out I was 100% right.

Aparrently they fabricated fake history as their are masters of scamming.

So many players state their shady business on trustpilot, that alone is proof enough.

I'm glad you, as casinoguru, helped me get a portion of my money and I'm grateful for that.

But you know what they are, I'm sure of it.

I'm also glad I prevented many people until now to gamble on their scam casino.

Do not close this complaint in favor to them, it would make you accomplices.

People have the right to know.

Dear kosos, I understand your frustration but the casino has provided us with a betting history to support their claims. If you cannot provide us with any supporting evidence that would prove your claim we have no other choice but to reject this complaint as the disputed funds have been returned and you successfully withdrawn them. Thank you for your understanding. We appreciate your cooperation during the process. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

Thank you in advance for your time. 

Best regards, 

Peter