Viggoslots Casino - Акаунтът на играча е блокиран.

Hi good afternoon,

I received my first payout in the welcome bonus and after a few days I received a deposit bonus. I played this wager-free bonus and won €1000, I apply for an account! After a few days I waited and was put off for 2 weeks and didn't get any information about the problem! my payout was never processed now today my account was simply closed and i didn't get my deposit back either. ! I am simply accused of several things and just allegations but no direct allegations! I shouldn't have played a computer software (help program) I should have agreed with people, acted with bad intentions and exploited bonuses!

Yes sorry but what are these simple and sneaky worms from this casino? If I had played a forbidden game or made an overbet, I would understand that, but dear people, what should I do to claim my rightful profit, I ask for an answer from Vasycasino

Hallo guten Tag,

Meine erste auszahlung im willkomenbsonus habe ich erhalten und nach wenigen Tagen habe ich einzahlbonus erhalten Umsatzfrei! Ich spielte diesen Umsatzfreien Bonus (wagerfree) und habe gewonnen 1000€ konte ich beantragen !Nach wenigen tagen wartete und ich wurde 2 Wochen hingehalten und bekam keine information was das problem ist ! meine Auszahlung wurde nie bearbeitet nun heute wurde mein konto einfach geschlossen und meine einzahlung habe ich auch nicht zurück erhalten. ! Mir wird einfach mehrere sachen unterstellt und einfach nur behauptungen aber keine direkte vorwürfe! Ich sollte nit einer computersoftwäre (hilfsprogramm gespielt haben) ich soll mich mit Leuten abgesprochen haben mit böser absicht gehandelt haben und bonuse ausgenutz haben !

Ja entschuldig bitte aber was sind das für einfache und hinterlästige worwürfe von diesem casino? Hätte ich ein verbotenes spiel gespielt oder overbet getätigt würde ich das verstehen aber liebe leute was soll das ich fordere meine rechtmäsßgen gewinn ich bitte um Antwort von Vasycasino

Dear Pepe73,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino didn't clarify what exactly you did?

Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, that's right what you say, no clear statement, only 3 approximate allegations that are simply said, I'll post the email here! Unfortunately, I do not have access to the casino!

Thank you Best regards

P

Ja das ist richtig was sie sagen keine klare behauptung nur 3 ungefähre vorwürfe die einfacvh behauptet werden ich poste die email hier hoch ! Zutritt ins casino habe ich leider nicht !

Danke mit freundlichen Grüßen

P.

Dear Pepe73,

Viggoslots Casino representative informed us that they are not willing to cooperate with us in resolving complaints.

I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Antillephone Gaming Authority ([email protected] or [email protected]) and submit a complaint to them. The Gaming Authority has more options and tools to help players.

I am sorry I could not be of more help on this occasion.

Best regards,

Kristina