Verde Casino - Заявката за теглене на играча е отхвърлена.

I am submitting this complaint against Verde Casino regarding my withdrawal.

I deposited using cryptocurrency through Binance, but Verde Casino refuses to process my withdrawal back to my crypto wallet and instead requires me to use a bank card. Due to banking restrictions in my country, withdrawing through a bank card is not a suitable option for me.

I have contacted support multiple times and explained the situation, but no acceptable solution has been provided. My funds remain inaccessible despite using cryptocurrency for my deposit.

I can provide screenshots of my Binance deposit and my conversations with support. I kindly ask Casino Guru to help mediate this issue and assist in getting my withdrawal processed.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• Is your player account verified?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello , Thank you for helping me casino guru ,

Yes my account is verified and i m new in account only this week ,

no my balance is clean no bonus ,

i tried texting them to fix it but they say only way is another method payment without any reason , i deposited with binance and i really feel this is unfair , i can't use another method payment i have problems in bank please

i hope you can help me and we reslove thisss , thank you so much

Dear zakishere

Sorry for your trouble.

Can you please provide a screenshot of the cashier, what methods are available?

Regards

When i tried it before you showed me a error message that i should use another method or something , i tried all crypto method but now when i made request you showed me request accepted , lets see if i will receive it , thanks

Dear zakishere

Please kindly make a withdrawal request again.

Regards

Hello , i received a mail from you that you asking me for selfie with my account , i sent you documents on verde casino ,

ok i will make another withdrawal request !

thanks

Greetings,

According to our records, the player received their winnings at 07.09.2026 14:50:53 (UTC)

Regards

Thanks to both parties for your cooperation.

Dear zakishere,

• Have you managed to withdraw your winnings in full?
• May we consider the issue resolved?

Looking forward to your reply.

Dear zakishere,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.