Velobet Casino - Сметката на играча е затворена, а средствата са конфискувани.

Dear Sir/Madam,

I am writing to formally complain about the unjust closure of my account and confiscation of my funds on your platform.

I have been an active user of your website for weeks and previously made a successful withdrawal of approximately €7,500 without any issues. However, when my balance reached €14,500 and I requested a withdrawal of €6,000, my account was suddenly closed after 12 hours and my funds were removed.

I was informed that I violated Rules 9 and 10, yet no evidence or explanation has been provided to support these claims. This action appears arbitrary and unjustified.

I strongly request:

- A detailed explanation of the alleged violations 

- Evidence supporting your claims 

- Immediate restoration of my account and remaining balance 

If this issue is not resolved promptly, I will escalate the matter to your licensing authority and pursue legal action.

I expect a fair and transparent resolution.

Sincerely, 

[Redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Attila,

Thank you for your response and for reviewing my case.

Please find the requested information below:

I mainly played sports betting.

Yes, I had successfully completed the full verification (KYC) process, including both identity verification and video verification, and all were approved before I lost access to my account.

I did not use any bonuses at any time. All my winnings were generated from my own deposits.

Additionally, I would like to highlight the main concern:

My account had been fully active for a long time, during which I made several successful deposits and withdrawals without any issues. If there had been any violation, it should have been identified during that period.

However, only after I accumulated a significant balance, my account was suddenly closed with accusations of "multiple accounts," without any evidence being provided.

I strongly deny these allegations. I have only one account and have never engaged in any fraudulent activity.

Considering that my KYC and video verification were fully approved, I kindly request your assistance in asking the casino to provide clear and verifiable evidence (such as IP logs, device data, or linked account details) to justify their actions.

Thank you for your support. I hope this issue can be resolved fairly.

Dear Atilla,

Thank you for your response.

I would like to provide additional clarification and strongly contest Velobet’s claims.

I have never used any bonuses, therefore any allegation of bonus abuse is completely invalid.

My account has been fully verified (KYC and video verification approved).

I have successfully completed multiple withdrawals in the past, which were processed without any issue. If there was any violation, why were those withdrawals approved?

Velobet has not provided any concrete evidence, such as specific transactions, dates, or details of the alleged violation.

If the accusation is related to "multiple accounts" or "IP conflict", I formally request that Velobet discloses:

Which account is allegedly linked to mine

What exact data matches (IP, device, etc.)

On which date this supposed violation occurred

At this point, Velobet is making serious accusations without presenting any verifiable proof, while confiscating my balance. This is not acceptable and raises serious concerns regarding fair treatment of players.

I am fully willing to cooperate and provide any additional information if needed. However, I kindly ask Casino Guru to request clear and verifiable evidence from Velobet to justify their decision.

Thank you for your support and assistance in this matter.

Kind regards,

[Redacted]

Dear medusa1907,

Thank you for your reply.

Is there any chance that someone from your household or using the same IP also created an account at this casino?

Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshot here.

Thank you for your patience and cooperation.

Dear Attila,

Thank you for your response.

I would like to clarify that no one from my household has created or used another account on this casino. I am the sole user of this account.

Regarding VPN usage, I would like to be transparent. I have used a VPN application (1.1.1.1) only to access the website, as access to such platforms is restricted in my country. However, I have never used it to manipulate my location for unfair advantage or to bypass any bonus or gameplay rules.

All my gameplay has been fair, and I have not engaged in any activity that would violate the casino’s terms in terms of multiple accounts or fraud.

I have also successfully completed full KYC verification, including identity and video verification, which was approved by the casino. Additionally, I have made successful withdrawals in the past without any issues.

The casino has not provided any concrete evidence to support their accusations, which makes this situation very concerning.

I will forward all my communication with the casino to your email as requested.

Thank you for your assistance and I hope for a fair resolution.

Dear Atilla,

I would like to provide additional clarification and evidence regarding my complaint against Velobet.

On March 21, 2026, at 21:54, I successfully completed a withdrawal of 1,738 USDT from my Velobet account. This transaction was processed and approved without any issue, which clearly shows that my account activity was considered valid at that time.

However, on March 22, 2026, when I submitted another withdrawal request, my account was suddenly closed and my funds were confiscated without any clear explanation or evidence.

This raises a very serious question:

If there was any violation of terms, why was my previous withdrawal approved successfully?

I have never used any bonus, and I have fully completed KYC verification including ID and video verification, all of which were approved by Velobet.

Additionally, I would like to inform you that I was unable to upload screenshots here. Therefore, I have sent all supporting evidence (including transaction proof and withdrawal details) via email.

I strongly believe that this action is unfair and inconsistent. The company has failed to provide any concrete evidence to justify their decision.

I kindly ask for your support in reviewing this case and pushing Velobet to provide transparent proof or to resolve this issue by returning my funds.

Thank you for your assistance.

Best regards,

[Redacted]

Hello medusa1907,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear medusa1907, thank you for your response. Could you please confirm if you submitted your correct country of residence during the registration process? Additionally, have you successfully verified your address?

Thank you in advance for your response.

Dear Attila,

Thank you for your message.

Yes, I can confirm that I entered my correct country of residence during the registration process.

Additionally, I have successfully completed the verification process, including identity verification and video verification, all of which were approved by the casino. If there had been any issue with my country or address, my account should not have been verified or allowed to withdraw funds previously.

I would also like to emphasize that I have made 2–3 successful withdrawals in the past without any issues. This clearly shows that my account was considered valid and compliant at that time.

Therefore, the sudden account closure and confiscation of my balance without providing any concrete evidence is unjustified.

I am ready to provide any additional documents if needed and fully cooperate to resolve this matter.

Best regards,

medusa1907

Dear medusa1907,

Thank you for your reply. Could you please confirm your country of residence? Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshots here.

Thank you for your patience and cooperation.

Hello Atilla,

I appreciate your efforts so far, but I must express my concern regarding the delay in this case. The process has been ongoing for quite some time, and I have already provided all necessary evidence, including additional documents via email.

Meanwhile, Velobet continues to withhold my funds without presenting any concrete proof of the alleged violations. This situation is becoming increasingly frustrating.

I kindly ask you to prioritize this case and provide an update as soon as possible. If there is anything further required from my side, please let me know immediately.

Thank you for your attention.

Dear medusa1907,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear medusa1907,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Velobet Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Velobet Casino representative to join this conversation and participate in resolving this complaint.

Dear Velobet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear Igor,

Thank you for taking over my case.

I would like to clarify an important detail regarding my withdrawals.

On March 21 at 21:54, I successfully completed a smaller withdrawal because of the weekly withdrawal limit on my account. Less than 24 hours later, on March 22, I submitted a much larger withdrawal request.

Right after this larger withdrawal request, my account was suddenly blocked and later permanently closed.

This strongly suggests that the issue was not related to any alleged Terms and Conditions violation, but rather because the withdrawal amount became significantly larger and uncomfortable for the casino.

If there had truly been a violation such as multiple accounts, fraud, or any breach of their rules, they would not have approved my previous withdrawals successfully, including the one completed just 23 hours earlier.

I have completed full KYC verification, including ID verification and video verification, and I did not use any bonuses.

Velobet continues to make only general accusations without providing any specific proof or evidence.

I kindly ask Velobet to explain why my previous withdrawals were approved successfully, but my account was closed only after I requested a much larger withdrawal.

Thank you for your assistance.

Dear Igor,

We are writing to you via email regarding this case, and we would like to kindly inform you that all supporting information and details about the issue have already been shared via email.

We would appreciate it if you could review the email correspondence, as it contains the full clarification and evidence related to the situation with Velobet Casino.

Please let us know if anything further is required from our side.

Kind regards,

Hello,

Thank you for the update.

However, I would like to emphasize that I have not been provided with any concrete evidence proving the alleged violations. The casino claims that all details were shared via email, but I have not received any clear or verifiable proof regarding:

Multiple account usage

IP/address conflicts

Any fraudulent activity

Additionally, I would like to highlight that my account was fully verified (KYC completed), and previous withdrawals were processed successfully without any issues. If there was truly a violation, why were earlier withdrawals approved?

I kindly ask Velobet Casino to present clear and specific evidence directly here on Casino Guru, so that the case can be reviewed transparently.

Otherwise, their claims remain unsubstantiated.

Thank you.

Dear Velobet Casino,

Thank you for your reply; however, I have not received any email from you. Please make sure to use this email address: [email protected].

Please let me know once the email has been sent. Thank you.

Dear Igor,

Thank you for your message.

We would like to confirm that we have sent the email to the address you provided: [email protected]. Please kindly check your inbox, including your spam or junk folder, in case it was filtered there.

If you still have not received it, please let us know so we can resend it.

Best regards,

Velobet Casino Team

Dear Igor,

Thank you for the update.

I would like to confirm that neither I nor you have received any email from Velobet so far. This raises serious concerns about their transparency and cooperation in this case.

Velobet claims that they have sent an email, yet there is no proof or confirmation. I kindly ask Velobet to provide clear evidence that the email has actually been sent (such as a timestamp or screenshot).

At this stage, it seems they are deliberately delaying the process instead of cooperating.

I appreciate your assistance and hope this case can be resolved fairly.

Best regards

Dear Velobet Casino,

I can now confirm that I have received your email.

I have replied, requesting further information and evidence.

Dear Igor,

Thank you for your update.

We will provide the complete evidence package regarding this case shortly via email for your investigation and assessment.

Kind regards,

Velobet Casino Team

Dear Velobet Casino,

Thank you very much for your update.

Please let me know once you have sent the email with the additional evidence.

Dear Igor,

It has now been 6 days since Velobet stated that they would provide the "complete evidence package," yet no evidence or update has been shared.

I kindly ask you to follow up with the casino, as this delay is becoming unreasonable.

My account was fully verified and previous withdrawals were approved successfully before the account closure. I still have not received any concrete proof regarding the alleged violations.

Thank you for your assistance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Igor,

Thank you for your patience regarding this matter.

We would like to inform you that we will provide the additional information and detailed evidence related to this case tomorrow for your further review and assessment.

We appreciate your understanding and cooperation.

Kind regards,

Velobet Team

Dear Velobet Casino,

Thank you for your reply.

Please note that it has been more than two weeks since you initially informed us that you would provide a complete package with further evidence.

Therefore, I expect you to provide any and all additional information regarding this case within the next time frame.

Also, please note that the complaint timer should be respected. If responses continue to be provided only close to the deadline, we will shorten the response time.

Dear Igor,

Thank you for your patience.

We are currently finalizing the remaining information and evidence related to this case. We will provide you with the additional details and documentation required for your review tomorrow.

Thank you for your understanding.

Kind regards,

Dear Igor,

For nearly two months, Velobet has failed to provide any concrete evidence supporting its accusations. Every time a deadline approaches, another delay occurs and the same promises are repeated.

At this stage, it appears that Velobet is only responding at the last moment to prolong the process rather than presenting actual proof. If there is genuine evidence against me, it should have been submitted long ago.

I remain confident in my position and will continue pursuing this case until I receive the funds that rightfully belong to me. I expect Velobet to provide clear, verifiable evidence instead of further delays and generic statements.

Kind regards.

Dear Velobet Casino,

Thank you very much for your email.

I have replied, requesting further clarification.

Dear Igor,

Thank you for your update.

We have provided all relevant information and supporting evidence regarding this case directly to your email. Due to the sensitive nature of the data involved, additional details cannot be shared publicly within this complaint thread.

We kindly ask you to review the information sent and let us know if any further clarification or documentation is required from our side.

Best regards,

Velobet Team

Dear Velobet Casino,

Unlike the previous emails, I have not received any email from you this time.

Therefore, I would kindly ask you to resend the email.

Thank you very much for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you for extending the deadline.

I appreciate your efforts in contacting the casino again.

Unfortunately, this case has already been delayed for a long time. The casino has repeatedly failed to provide any evidence supporting its accusations, despite confiscating my balance and permanently closing my account.

If Velobet does not respond within the extended deadline, I kindly ask you to close the complaint as unresolved and reflect the casino’s lack of cooperation in its rating.

Thank you again for your support and assistance throughout this process.

Dear Igor,

Thank you for your message.

We have already contacted you regarding this case via email and have provided the relevant information and supporting evidence for your review.

If you require any additional clarification or documentation, please let us know, and we will be happy to assist further.

Kind regards,

Velobet Team

Dear Velobet Casino,

I would like to inform you that I have received your email. In your email, you mentioned that further evidence and clarification would be provided soon.

Therefore, I would kindly ask you to let me know once the evidence has been sent.

Dear all,

I would like to inform you that I have received an email from the casino.

I will review it and let you know my findings as soon as possible.

Dear Igor,

Please note that this complaint is related to sports betting, as confirmed by the player.

According to Casino Guru's complaint policy, sports betting disputes are outside the scope of your complaint resolution service.

Therefore, we kindly ask you to close this complaint, as it does not fall within the types of disputes handled by Casino Guru.

Kind regards,

Velobet Team

Dear Igor,

I would like to clarify that my complaint is not about a sports betting result, odds, or a settled bet.

The main issue is that Velobet permanently closed my verified account and confiscated my balance of approximately €14,500 without providing any evidence.

My identity verification and video verification were successfully approved. I did not use any bonuses, and the casino had previously processed my withdrawals without any problems.

After I requested another withdrawal, my account was closed and only a general reference to Terms 9 and 10 was provided. No proof of multiple accounts, fraud, or any other violation has been shown.

Therefore, I kindly ask Casino Guru to review this as a case of confiscated player funds and unfair account closure, not as a sports betting settlement dispute.

Thank you.

Dear medusa1907,

Before we move to the next step, could you please confirm whether your account was used solely for sports betting?

This may be crucial information in order to move this complaint toward a successful resolution. Thank you in advance.

Dear Igor,

As far as I remember, the main activity on my account was sports betting. I may have tried some casino games in the past, so I do not want to give incorrect information. However, the disputed balance and winnings were generated from my sports betting activity.

I am also attaching screenshots of my sports betting history to support this and show where the disputed funds came from.

I did not use any bonuses or promotions. My account had successfully passed KYC identity and video verification, and I had also made previous successful withdrawals without any issues.

After my last withdrawal request, my account was closed and my balance was confiscated without any clear evidence being provided.

Please continue the investigation and let me know if you need any additional information from me.

Thank you.

Dear medusa1907,

Could you please specify which games you played, other than sports betting, and when you played them?

Additionally, do you have any supporting evidence to confirm this?

Thank you in advance for your cooperation.

As far as I remember, my main activity on Velobet was sports betting.

Other than sports betting, I may have played the Sugar Rush 1000 game, but I cannot clearly remember the exact details or dates because approximately 4 months have passed.

Unfortunately, I cannot check my game history or provide screenshots because Velobet permanently blocked my account and I no longer have access.

Velobet has all my account records, including casino games and sports betting history. They can provide the exact information about which games I played and when.

Thank you for your understanding.

Dear medusa1907,

The casino has already shared the information with me via email that your account is related only to sports betting. Unfortunately, we do not deal with complaints that are exclusively related to sports betting.

I understand how frustrating it can be to encounter an issue with sports betting. While we don’t have the expertise or resources to handle these types of complaints directly, I want to make sure you have the right support to move forward.

Here are some specialized websites that may be able to assist you:

• https://www.safebettingsites.com/complaints/
• https://www.bookmakersreview.com/sportsbook-complaint/
• https://www.bookmakers.bet/submit-a-complaint/
• https://www.askgamblers.com/submit-complaint

I hope these resources help you resolve the issue efficiently. Thank you for understanding the limits of our support in this area.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards,

Igor