Weltbet Casino - Играчът твърди, че плащането към него е забавено.

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Dear Milennnm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Update on my case:

Dear Casino Guru Team, I want to add an urgent update to my complaint. Immediately after I sent the final 72-hour warning email to WeltBet Casino management, they retaliated by completely blocking my access to their Live Chat. I can no longer contact any support agent. Furthermore, they are completely ignoring all my emails and refusing any form of communication. This clearly proves they are operating in bad faith, running away from the issue, and trying to permanently steal my €1,000 withdrawal. I have full screenshot evidence of the chat block. Please expedite this investigation as they have completely cut off all contact.

My last correspondence with them was yesterday 08/25/26 I am sending you a screenshot of the chat

Последната ми кореспонденция с тях е вчера 25.08.26 пращам ви скриин шот от чата

Dear Milennnm,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Jean,

Thank you for your follow-up. Unfortunately, there is absolutely no positive development, and the requested €1,000 withdrawal has still NOT been received. The money remains completely frozen in my casino account.

Furthermore, the situation has severely escalated in a very negative way. Right after I sent a final warning email to WeltBet's management regarding this unfair 12-day delay, the casino retaliated by completely blocking my access to their Live Chat system. I am now totally restricted from contacting any live support agent on their website.

To make matters worse, they continue to completely ignore every single email I send to their official support address. There is absolutely zero communication coming from their side, and they have entirely cut me off.

It is completely obvious that WeltBet is operating in bad faith, dodging the issue, and trying to permanently steal my winnings. I kindly ask Casino Guru to step in, contact the casino management directly, and demand an explanation for this unacceptable behavior and the frozen funds.

Thank you for your help.

Best regards,

Milen

I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• I understand that you were asked to provide a bank statement. Could you please update us on whether the bank statement was approved or not?
• Did the casino ask for other verification documents after August 19?
• Could you please post a screenshot of your verification page so we can review which documents have been verified and which are still pending?

Thank you very much in advance for your reply.