UnlimLuck Casino - Изтеглянето на печалбите е забавено.

Good evening. For the past month, this specific casino has been rejecting my proof-of-address document and refusing to verify my account. They have approved my ID, bank card, and selfie, but they won't approve this document. I have sent them bank statements from two different banks—including Revolut—yet they insist on not accepting them. I want to withdraw my funds, which amount to 300 euros. Please help me; I don't know what else to do. It’s obvious they’re doing it on purpose so I’ll gamble my money and lose it. But I’m not going to give them that satisfaction.

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Dear tzoni,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand your terms and your rules but nothing is going to change in these 14 days. They are deliberately not identifying my account and refusing to put my money in. I beg you to resolve my issue immediately.

Καταλαβαίνω τους όρους σας και τους κανόνες σας αλλά δεν πρόκειται να αλλάξει κάτι σε αυτές τις 14 μέρες. Δεν ταυτοποιουνε επίτηδες τον λογαριασμό μου και αρνούνται να μου βάλουν τα χρήματα μου. Σας παρακαλώ πολύ για την άμεση επίλυση του θέματος μου.



I'm sorry to hear of your negative experience with UnlimLuck Casino. Please allow me to ask a few questions to better understand the issue.

• Could you please let me know what proof of address did you sent?
• Have you accumulated your winnings with or without an active bonus?
• Could you please post a screenshot of your verification page?
• Could you please forward all relevant correspondence between you and the casino to [email protected]?

Thank you in advance for your reply.