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It happens that I already had my account verified but when trying to withdraw by local bank transfer the operators did not know what information I needed to enter in their very ambiguous withdrawal form, after the 5th attempt they offer me to withdraw by ewallet (Myfiniti) but they force me to make a deposit and bet to be able to withdraw through that method since they had problems with the bank withdrawal, I make the withdrawal and validate my Myfiniti account but they ask me for a greater validation and retain my funds when everything was already validated, I suspect that they want me to bet and lose the funds I am very upset since it has been a week since I tried to withdraw

Sucede que ya tenía mi cuenta verificada pero al intentar retirar mediante transferencia bancaria local los operadores no sabían que informacion necesitaba ingresar en su muy ambiguo fórmulario de retiro, después del 5to intento me ofrecen retirar por ewallet ( Myfiniti) pero me obligan a hacer un depósito y apostar para poder retirar mediante ese método ya que tenían problemas con el retiro bancario, hago el retiro y valido mi cuenta Myfiniti pero me piden una validación mayor y retineen mis fondos cuando ya todo estaba validado , sospecho que desean que apueste y pierda los fondos estoy muy molesto ya que ya pasa de una semana que intento retirar

Hello César Alfonso,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Twin Casino.

Please allow me to ask you a few more question before we would move forward.

Did the casino give you any explanation of the situation? Did you use any bonus to accumulate your current winnings? What other verification documents did they request?

Please note that based on the screenshot you provided, you requested for the withdrawal 2 days ago which means it will still take a little while to arrive. If you sent all the documents then I believe it is only a matter of time before the money would arrive.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

They have already validated my account but unfortunately they sent the money to the wrong withdrawal method, I deposited and never selected any type of bonus, they told me that it would take 5 business days and they made me deposit $10usd through Myfiniti and I had to pay commissions for that, and however they sent my funds to a debit account that they are not sure if it will process the withdrawal since it is not a credit card but a debit card, they only reply that they are reviewing it

Ya me han validado la cuenta pero desafortunadamente enviaron el dinero al metodo de retiro incorrecto, deposite y nunca seleccione ningún tipo de bono, me comentan que tomara 5 días hábiles y me hicieron depositar por Myfiniti $10usd y tuve que pagar comisiónes por eso, y sin embargo enviaron mis fondos a una cuenta de débito que no están seguros si procesará el retiro ya que no es una tarjeta de crédito sino una de débito, solo se limitan a responder que lo están revisando

Hello again César,

So do I understand it correctly that the money was already sent to the card instead of Myfiniti? Did the casino confirm the payment? Wasn't there any way to reverse it? Also did you try to contact your payment provider if it would be possible to receive money on that card?

Hello César,

Based on the e-mail from the casino, the money which you requested for your card should arrive correctly. The additional verification of your MiFinity account is needed if you want to request a withdrawal there. Could you please advise if any more arrived since then?

They washed their hands and did not help check the mifinity account

Se lavaron las manos y no ayudaron verifique la cuenta mifinity

Hello César,

I do not completely understand your last post. What do you mean they did not help to check your payment account? Did you send them everything they requested?

Dear César,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.