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Greetings

On October 14, 2025, I requested a withdrawal of approximately €4,300, split into four payments: two received for €1,080 and another for €2,160 that was returned due to exceeding the limits on the payment card whose IBAN I entered. The following day, I also withdrew another €418, which was also returned for the same reason. On the 15th, I called Poste Italiane, who confirmed that the transfer had been reversed. I have not heard from them since. Customer service says the financial department is investigating, but I have not heard from them.

Greetings

Salve

in data 14/10/2025 ho richiesto un prelievo di circa 4300 euro, splittato in quattro pagamenti di cui due ricevuti di euro 1080 e un’altro di 2160 tornato indietro per superamento limiti sulla carta di pagamento di cui ho inserito iban, inoltre nel giorno successivo ho prelevato altri 418 euro tornati comunque indietro per lo stesso motivo. Il giorno 15 chiamo poste italiane che mi conferma che il bonifico è stato stornato, da allora non ho più notizie, l’assistenza dice che il dipartimento finanziario sta indagando ma non ho nessuna notizia

saluti

Dear playforwin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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No, perhaps the issue isn't clear. The transfer was returned because the account I was supposed to receive the transfer to exceeded its operating limits for this year. The transfer was reversed on October 15th, and I haven't heard from my money since.

No forse non è chiara la problematica, il bonifico è tornato indietro perché il conto su cui dovevo ricevere il bonifico ha superato i limiti operativi per questo anno. Il bonifico è stato stornato il giorno 15 ottobre, da allora non ho più notizie dei miei soldi

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear playforwin,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Attila