Trybet Casino - Заявките за теглене на играчите се анулират.

Hello, my account is fully verified, I requested withdrawal 2 times but every time was canceled without any information. Support ignore me aswell, I'm afraid it is scam

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do you currently have any pending withdrawals?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina

This is my first withdrawal, no I did not request 3rd withdrawal yet.

I did not use any bonuses.

Thank you very much for your reply. When was the last time you contacted the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Hi I forwarded you mail

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Karla ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello evonmi,

My name is Karla and I will be assisting you with your case, I hope we can work together toward a clear and fair resolution.

To ensure full transparency, I would like to invite a representative from Trybet Casino into this conversation.

Dear Trybet Casino,

Could you provide additional details regarding this payment delay and clarify the current status of the transaction? We would also appreciate it if you could share any relevant evidence or documentation that may help us to resolve this case.

Thank you in advance for your cooperation.

Best regards,

Karla

I think this website is a scam

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Player ID 2002396 registered an account on 27 July 2025 and has since deposited a total of $1,370. The most recent deposit of $600 was made on 15 August 2025.

On 16 September 2025, the player submitted their first withdrawal request for $1,429, which was subsequently cancelled as the wagering requirement on deposits had not yet been met. In line with TryBet’s Terms and Conditions, specifically Clauses 7.10 and 8.9.4, all deposits must be wagered at least once prior to any withdrawal request.

The player completed the wagering requirement on 23 September 2025 and, on the same day, requested a new withdrawal of $1,400. While wagering was fulfilled, the withdrawal was requested to a different crypto wallet address than the one used for the original deposits. In accordance with Clause 8.10 of our Terms and Conditions, withdrawals must be made back to the same payment method and wallet address used for deposits.

Subsequent withdrawal requests were cancelled for the same reason, with the most recent cancellation occurring today. On each occasion, the player was duly informed via live chat regarding the reason for the withdrawal rejection.

In light of the above, this complaint is not justified, as TryBet has acted fully in accordance with its Terms and Conditions, which were accepted by the player at the time of registration.

That said, we take all player concerns seriously and always strive to provide a transparent and fair gaming environment. Our support team has since reached out to the player directly to guide them through the correct withdrawal process, ensuring that their request can be successfully completed. We remain committed to offering a secure and enjoyable experience for all our players.

Kind regards,

https://TryBet.com Support Team

Hello evonmi,

Thank you for your patience.Could you please let me know why you decided to request the withdrawal to a different wallet?

If possible, I recommend submitting your withdrawal again using the same method and wallet you used when making your deposit.

If you have a legitimate reason or specific issue preventing you from using the original wallet (for example, it’s no longer accessible), please explain it here so we can discuss the situation further with the casino.

Thank you very much for your cooperation.

Best regards,

Karla

Hello evonmi,

Thank you very much for your detailed explanation and for sharing the transaction history.

To make sure I have all the relevant evidence for our internal communication with the casino, could you please forward all the related information, including screenshots or any correspondence with the casino’s support team, directly to my email address [email protected]?

This will help me verify everything properly and continue with the complaint process as efficiently as possible.

Thank you for your cooperation and I’ll be waiting for your email.

Best regards,

Karla

Dear Casino Guru Team,

We would like to inform you that this player’s case has been successfully resolved. The payment has been processed in full, and the player has been informed accordingly and has acknowledged our confirmation.

We take all player concerns seriously and are pleased that this matter has now been settled to the player’s satisfaction. At TryBet, we remain committed to ensuring a fair, transparent, and enjoyable gaming experience for all our players.Please consider this case closed from our end.

We kindly request that the forum moderator invites the player to confirm publicly that the matter has been fully resolved.

Kind regards,

TryBet Support Team

Dear evonmi,

The casino has informed us that your payment has been successfully processed and that you have already confirmed receipt on your side.

Could you please kindly confirm here if you have received the funds in full and everything has been settled to your satisfaction?

Thank you in advance for your cooperation.

Best regards,

Karla

Dear evonmi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru