Tip-Top.bet Casino - Акаунтът на играча може да бъде ограничен поради самоизключване.

The casino says on their website that they are affiliated with the ksa. However, I am registered in the cruks register and therefore should never have been able to open an account. I also have a self-exclusion from their parent company saphire summit due to an addiction.

Het casino zegt op hun website dat ze aangesloten zijn bij de ksa. Echter ik sta ingeschreven in het cruks register en had dus nooit een account mogen en kunnen openen. Ook heb ik een zelf uitsluiting bij hun moederbedrijf saphire summit vanwege een verslaving.

Dear Phoolie2222,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Tip-Top Casino.

According to our review, the casino is not licensed under the Dutch license, but operates under the licensing authority of Costa Rica.

You can check our article on the licensor found here: https://casinoguru-en.com/licensing-authorities/netherlands-license

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Could you please share your self-exclusion requests with me? Please share the information with my email at [email protected]
• Could you please advise when was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?
• Could you please share confirmation of the self-exclusion you refer to in your post?

If your account is I would recommend that you send another request, but this time, include me in the copy of your email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Tip-Top Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

hello, i'm registrate in cruks, and i self exclude with the main compony of this casino (saphire summit)

On their casino website they write they complied with the dutch ksa.

So when you say they have a costa rica casino they put misleading and false information on their website.

I have screenshots that they have it on their own website.

kind regards,

michael

The case is properly solved by the casino and can be closed

Dear Phoolie2222,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru

We’ve reopened this complaint at the player's request. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the player:

They say they transfer the money but i never received it in my account

Could you please share with me the communication in which the casino promised to pay out the funds?

Send the information to my email at [email protected]

I send the asked info.

Thanks for your email.

I went over the information you provided.

You wrote that the casino promised you a payout; however, such communication isn't included among the information you sent to me. We can't accept an unsigned agreement as evidence.

Previously, you wrote:

 I also have a self-exclusion from their parent company saphire summit due to an addiction.

However, no such evidence has been provided so far.

Please note that without proper evidence, we are not able to confront the casino. Kindly supply evidence supporting your claim to my email at [email protected]

Dear Phoolie2222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru