TikiTaka Casino - Закриването на акаунта на играча се игнорира.

Hi there I requested account closure clearly stating gambling issues

today I was able to access my account and deposit £50 very irresponsible casino I’ve asked for account closure many times but been persuaded to stay with bonus offers

i made it clear it was for gambling issues I don’t have the email but they should have it on record as I deleted everything to do with the casino

I have emailed them to no reply

I want a refund and also for my account to be permanently closed

there have also been many other instances I’ve asked for closure but to no reply so I’ve ended up spending thousands, I’d also like to ask for compensation for money lost

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at [email protected]
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you request self-exclusion via email at [email protected], and at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings TikiTaka Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi I have included screenshots and yes I can still access it today. Deposits were yesterday.

i don’t have the email as I deleted everything to do with casinos from inbox but they should have this on record obviously.

I sent them an email yesterday also and no reply

I have RECIEVED an email back saying the will now close my account but they are saying they won’t refund my deposits that were made when the account was supposed to be closed, which is quite unbelievable really, I’ve attached email screenshots

Thanks for your patience and the information you shared with me.

Have you saved your account closure request made on May 14th? Could you please share it as evidence?

Please note that if we don't have evidence that you informed the casino of your gambling issues, we may not conclude the casino should have protected you from reopening the account, and we can't pursue a refund of funds spent afterward.

Thanks in advance for your reply and understanding.

As I said I don’t as I deleted all email however they acknowledged the request and why I requested it in the email they replied with

Adam (Tikitaka) 

29 May 2026, 16:45 EEST 

Dear Georgy, 

We hope you find this email in good health!

Following a review of your account in relation to your concerns, we acknowledge your communication on May 14, 2026, regarding your initial closure request. 

Please note, internal procedures were followed appropriately, and your account was closed on May 15, 2026, within 24 hours of your initial request.

I can farward you this email too if needed

Thanks for your reply.

Please note that we can ask the casino for a refund only with evidence of your initial disclosure of gambling issues to the casino. Without this evidence, we are unable to conclude that the casino shouldn't have reopened your account and let you play. especially if you confirmed afterward that you are in control of your play according to the casino. Please check whether you can recover the original emails with your email provider and send them to me as evidence.

Looking forward to your reply.

Dear Gewakefie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru