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Good morning

On 2/12/25 I requested a withdrawal for 500 euros via bank transfer and on 2/14/25 another withdrawal for the same amount.

Today is 2/19/25 and they still haven't been processed. The 3 business days indicated in their terms and conditions on the website have already passed.

I have already attached my certificate of ownership of the bank account and screenshots of the withdrawals in previous emails and they remain the same.

Withdrawal status is not processed.

I have written 10 emails to them every day. and they tell me there will be a delay and that I shouldn't worry.

I talk to live chat and it seems like a robot, they all copy and paste the same thing.

Excuses for lateness or sometimes it could be a problem with my bank.

What can I do?

Buenas dias

El 12/2/25 solicité un retiro por importe de 500 euros por transferencia bancaria y el 14/2/25 otro retiro por mismo importe.

Hoy es día 19/2/25 y siguen sin procesarse. Ya han pasado los 3 días habiles que indican en sus términos y condiciones de la web.

Les he adjuntado ya en correos previos mi certificado de titularidad de la cuenta bancaria y capturas de los retiros y siguen igual.

El estado de los retiros no se procesa.

Les he escrito 10 mails cada día a [email protected] y me responden que hay demora y que no me preocupe.

Hablo con chat live y parece un robot copian y pegan lo mismo todos.

Excusas de tardanza o a veces que puede ser problema de mi banco.

Que puedo hacer?

Dear Loismikel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

20/2/25

5th business day waiting. 8 calendar days from the processing of the withdrawal. Since TIKITAKA counts the day after the withdrawal as the beginning. None have been processed.

THE STATUS OF WITHDRAWALS IN THE ACCOUNT REMAINS THE SAME AS THE FIRST DAY: UNDER REVIEW

I contacted them via live chat and they responded THAT THERE ARE DELAYS and that they would prioritize escalating it to the finance department without giving me any record of it.

2 emails sent to unanswered.

20/2/25

5° día hábil a la espera. 8 días naturales desde el tramite del retiro. Ya que TIKITAKA cuenta como inicio el siguiente al retiro. No se ha procesado ninguno.

EL ESTADO DE LOS RETIROS EN LA CUENTA SIGUE IGUAL QUE EL PRIMER DÍA: BAJO REVISIÓN

Contacto por live chat y responden QUE HAY DEMORAS y que lo priorizan con escalado al departamento de finanzas sin darme ningún registro de ello.

2 mails enviados a [email protected] sin respuesta.

21/02/25

TODAY I RECEIVED THE FIRST WITHDRAWAL IN MY BANK ACCOUNT ON THE FIFTH BUSINESS DAY, REQUESTED BY BANK TRANSFER.

BUT THE SECOND WITHDRAWAL ON 02/14 IS STILL UNPROCESSED AND WITH LONG AND HIGH VOLUME RESPONSES ON THESE DATES. THE CHAT IS A COPY AND PASTE

21/02/25

HOY ME HA ENTRADO EL PRIMER RETIRO EN MI CUENTA BANCARIA AL QUINTO DÍA HABIL ,SOLICITADO POR TRANSFERENCIA BANCARIA.

PERO EL SEGUNDO RETIRO DEL DIA 14/02 SIGUE SIN PROCESAR Y CON LARGAS Y RESPUESTAS DE ALTO VOLUMEN EN ESTAS FECHAS.EL CHAT ES UN COPIA PEGA

Thanks for the update.

Could you please share a screenshot of your withdrawal request and a screenshot of your most recent interaction with casino support?

Share screenshots here or send the information to my email at [email protected]

Thanks in advance for your reply.

The 2 withdrawals were processed and reached my accounts on the 5th business day and 6th business day. It is recommended to always request it by bank transfer and they are completed on the 5th business day.

Los 2 retiros se procesaron y me han llegado a cuents al 5°día habil y 6° día hábil. Solicitarlo siempre por transferencia bancaria como consejo y se completan al 5° dia habil.

Dear Loismikel,

We're glad to hear that your withdrawal has been paid out. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru