Starda Casino - Играчът иска възстановяване на разходите поради пристрастяване към хазарта.

Subject: Reimbursement Request Due to Gambling Addiction

Dear Sir or Madam,

I am writing to you with an urgent request and seek your support. Due to my gambling addiction, I have deposited a total of 1,400 € on your platform over the past two days. These transactions occurred in a state of helplessness triggered by my condition.

This money was my entire income for the current month and is essential for my survival to cover basic expenses like rent, food, and other obligations. Without this money, I am facing financial ruin.

I urgently ask you to refund the mentioned amounts and permanently block my account on your platform to prevent further harm. I am in a very difficult situation but am working on overcoming my gambling addiction with professional help.

As an operator of a legally regulated gambling offer, you are obligated to promote responsible gambling and protect individuals with gambling addictions. I appeal to your responsibility and ask you to comply with my request.

If you have any questions or require further information, I am happy to assist. Thank you in advance for

Betreff: Rückforderung von Einzahlungen aufgrund von Spielsucht

Sehr geehrte Damen und Herren,

ich schreibe Ihnen mit einem dringenden Anliegen und bitte um Ihre Unterstützung. Aufgrund meiner Spielsucht habe ich in den letzten zwei Tagen insgesamt 1.400 € auf Ihrer Plattform eingezahlt. Diese Transaktionen erfolgten in einem Zustand der Kontrolllosigkeit, der durch meine Erkrankung ausgelöst wurde.

Dieses Geld war mein gesamtes Einkommen für den laufenden Monat und ist für meine Existenz notwendig, um grundlegende Ausgaben wie Miete, Lebensmittel und weitere Verpflichtungen zu decken. Ohne dieses Geld stehe ich vor dem finanziellen Ruin.

Ich bitte Sie daher eindringlich, die genannten Beträge zu erstatten und mein Konto auf Ihrer Plattform dauerhaft zu sperren, um weitere Schäden zu verhindern. Ich befinde mich in einer sehr schwierigen Situation, arbeite jedoch daran, meine Spielsucht mit professioneller Hilfe zu bewältigen.

Als Betreiber eines Glücksspielangebots, das gesetzlich reguliert ist, sind Sie verpflichtet, verantwortungsvolles Spielen zu fördern und Personen mit Spielsucht zu schützen. Ich appelliere an Ihre Verantwortung und bitte Sie, meinem Anliegen nachzukommen.

Für Rückfragen oder weitere Informationen stehe ich Ihnen gerne zur Verfügung. Vielen Dank im Voraus für

Dear alexmicha88, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Have you sent any self-exclusion requests to this casino before you made your deposits? Would you be so kind as to forward me the account closure requests that you sent to the casino along with the casino's replies? My email address is [email protected]. 

Thank you very much in advance. 

Best regards, 

Veronika

Dear alexmicha88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.