StakeMania Casino - Играчът е изправен пред забавени тегления от казиното.

Hello Guru

I have 2 pending withdrawals totaling 140 euros

I inform you that the account is verified, and that my first withdrawal in this casino was paid a few hours after the request (keep in mind that the casino informs that withdrawals to skrill are instant)

these new withdrawals are not being paid and one of them has been pending for days.

stake mania casino is giving the usual excuse when they don't want to pay*technical problems*

i would appreciate your help as i have now seen that the reputation of this casino is low.

Yours sincerely

JMORE66

Olá Guru

Tenho 2 retiradas pendentes no total de 140 euros

informo que a conta está verificada,e que a minha primeira retirada neste casino foi paga algumas horas depois do pedido(ter em conta que o casino informa que retiradas para skrill são instantâneas)

estas novas retiradas não estão a ser pagas e uma delas já está pendente há dias.

o casino stake mania está a dar a normal desculpa de quando não pretendem pagar*problemas técnicos*

agradecia a vossa ajuda pois vi agora que a reputação deste casino ´e baixa

Atenciosamente

JMORE66

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about the problem you're experiencing. To better understand your situation, could you please clarify a few details for us?

• When exactly did you submit your withdrawal requests?
• Did you choose the same payment method that you successfully used for previous withdrawals?
• Have you tried selecting a different payment method after the casino informed you about technical problems with your preferred option?
• Were your winnings accumulated with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear JMORE66,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika