Sportsbet.io Casino - Средствата на играча са конфискувани.

I am user 87Nic on Sportsbet.io, a few months ago after losing some bets I decided to deposit 3224 ADA to play, I received the confirmation email that the deposit had been received, after 20 minutes they asked me for KYC without even having played, and I find myself with the surprise that I could not even bet or withdraw my deposit, I passed the KYC and they told me that I could not pass the KYC test so they will keep my deposit and there will be no further correspondence regarding it, I decided to file my complaint until now because after repeated emails, they have not contacted me, how is it possible that they keep money that has not even been played? I am not even a player who has won in your casino, but the opposite.

Soy el usuario 87Nic en Sportsbet.io, hace unos meses después de perder algunas apuestas, decidí depositar 3224 ADA para jugar, recibí el correo de confirmación de que el depósito había sido recibido, después de 20 minutos me pidieron KYC sin siquiera haber jugado, y me encuentro con la sorpresa de que ni siquiera pude apostar o retirar mi depósito, pasé el KYC y me dijeron que no pude pasar la prueba KYC por lo que se quedarán con mi depósito y no habrá más correspondencia al respecto, decidí presentar mi queja hasta ahora porque después de repetidos correos, no se han puesto en contacto conmigo, ¿cómo es posible que se queden con dinero que ni siquiera se ha jugado?, ni siquiera soy un jugador que haya ganado en su casino, sino todo lo contrario.

Dear Nicuz78,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportsbet.io Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• When was the last time you were in contact with the casino regarding a refund of your deposit?
• Could you please explain in more detail how the casino conducted the KYC process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Could you tell me how long you were a player at the casino and when exactly your account was blocked?

My account was almost 2 years old and I had gone many months without placing a bet. I placed about 3 of them, of which I only won one, and I was able to easily cash out in BTC. My bets were on Major League Baseball.

When was the last time you were in contact with the casino regarding a refund of your deposit?

The last time I received the email telling me they would confiscate my deposit was on October 1, 2024. I'm only now writing a complaint because I didn't know platforms like this existed where I could file a complaint and get help.

Could you explain in more detail how the casino carried out the KYC process?

I deposited the money and couldn't even bet, withdraw, or do anything. I wrote to the chat and they told me I had to write an email. They told me to complete the KYC process. I did, and at the end, they told me my account had been flagged for violating their terms and conditions. I had multiple accounts, and therefore they would close it and keep my deposit. I'll repeat, after many months, I made three bets, only one of which won. My balance is negative. I wasn't even registered for any bonuses. I just wanted to bet because in the past, they paid me very quickly.

¿Podrías decirme cuánto tiempo fuiste jugador en el casino y cuándo exactamente se bloqueó tu cuenta?

Mi cuenta tenia cerca de 2 años y habia pasado muchos meses sin hacer una apuesta, hice unas 3 de las cuales solo gane una y pude cobrar tranquilamente en moneda BTC, mis apuestas eran de beisbol de las grandes ligas.

¿Cuándo fue la última vez que usted estuvo en contacto con el casino con respecto a un reembolso de su depósito?

La ultima vez que recibi el correo en que me dijeron que confiscarian mi deposito fue el 01//10/2024. Es hasta ahora que escribo una queja porque no sabia que existian plataformas como esta para poner mi queja y me puedan ayudar.

¿Podrías explicar con más detalle cómo el casino llevó a cabo el proceso KYC?

Deposite el dinero y no pude siquiera apostar, ni retirar, ni hacer nada. Escribi al chat y me dijeron que tenia que escribir un correo, ellos me dijeron que haga el KYC, lo hice y al finalizar me dijeron que mi cuenta ha sido marcada por infringir sus terminos, que tengo mas cuentas y por lo tanto la cerrarian y se quedarian con mi deposito. Repito que luego de muchos meses hice 3 apuestas de las cuales solo gane una, mi balance es negativo, no estaba inscrito para algun bono siquiera, solo quise apostar porque en el pasado me pagaban muy rapido.

Thanks for your reply.

Please understand that if you predominantly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. There are many multiple-account strategies used by players focusing on sports betting. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. We are sorry we were not able to help you with this problem, but please, do not hesitate to contact us in the future if you run into issues with any online casino in the future.