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An absolute catastrophe!

I requested a withdrawal of €500 from Spinrollz Casino on March 26, 2026. According to the information provided, the withdrawal should be processed within approximately 3 days.

Instead, the payment has remained "under review" ever since, without any comprehensible reason.

I have fulfilled all verification requirements and have not used any bonus. Therefore, there is no legitimate reason for this delay.

The support team only responds with standardized answers and provides no concrete information. This seems like a deliberate delay in payouts.

Deposits are processed instantly, but withdrawals are apparently delayed – a very problematic behavior.

Absolute Katastrophe!

Ich habe bei Spinrollz Casino am 26.03.2026 eine Auszahlung über 500 € beantragt. Laut Angaben sollte die Auszahlung innerhalb von etwa 3 Tagen erfolgen.

Stattdessen befindet sich die Auszahlung seitdem ohne nachvollziehbaren Grund weiterhin „in Überprüfung".

Ich habe alle Verifizierungsanforderungen erfüllt und keinen Bonus genutzt. Es gibt daher keinen legitimen Grund für diese Verzögerung.

Der Support reagiert nur mit standardisierten Antworten und liefert keine konkreten Informationen. Das wirkt wie eine bewusste Verzögerung von Auszahlungen.

Einzahlungen funktionieren sofort, aber Auszahlungen werden offenbar hinausgezögert – ein sehr problematisches Verhalten.

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Stay safe.

Dear steffen1974,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear steffen1974,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The problem persists. Additionally, the withdrawal has been reversed twice. According to Spinrollz, the first withdrawal was canceled by Skrill, which my research indicates is untrue. The second reversal offered no explanation, only a suggestion to try a different provider. I'm now trying my bank, so this is my third attempt. What should I do next? I'm starting to lose patience.

Dass Problem besteht weiterhin. Zusätzlich wurde die Auszahlung 2 mal zurück gezogen. Die erste Auszahlung wurde laut spinrollz von skrill storniert was nach meinen Recherchen nicht der Wahrheit entspricht. Bei der zweiten Stornierung gab es keine Angaben von Gründen nur dass ich es mal mit einem anderen Anbieter probieren soll. Ich versuche es jetzt mit meiner Bank also dass ist nun mein Dritter Versuch. Was soll ich weiter machen? So langsam verliere ich die Geduld.

Dear steffen1974, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear steffen1974,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla