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Withdrawal made on September 4th still nothing, they tell me delays due to the excessive withdrawal volume

Prelievo effettuato il 4settembre ancora nulla mi dicono ritardi per il troppo volume di prelievo

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of the currently pending payout request? Share it here or send it to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes previous withdrawals have been paid

Si i prelievi precedenti sono stati pagati

I am told that my withdrawal is in queue, or in the final stages and will be processed shortly, then they tell me that there are too many withdrawals and mine is delayed for this reason.

Mi sento dire che il mio prelievo e in coda , o nelle fasi finali a breve lasso di tempo sarà effettuato ,poi mi dicono che ci sono troppi prelievi e il mio ritarda per questo motivo

Spinit Casino: The Cure for Gambling Addiction

Spinit casinò la cura contro la ludopatia

Payment received today

Pagamento ricevuto oggi

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mimmo619,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas