Spinit Casino - Акаунтът на играча е затворен.

Hi, I'm having a problem with this casino. My account was blocked for no reason on July 9th, and I'd like to withdraw the remaining funds.

Salve, ho un problema con questo casino. Il 9 Luglio il mio conto è stato bloccato senza motivo e vorrei poter prelevare i fondi rimasti nel mio conto.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

• my account was blocked on July 9th;
• I learned that my account had been blocked because I could no longer log in;
• no, I played my real balance
• I contacted the casino about this but they didn't reply to me

Ciao Tomas,

• il mio conto è stato bloccato il 9 Luglio;
• ho appreso che il mio conto era stato bloccato perché non riuscivo più ad accedere;
• no, ho giocato il mio saldo reale
• ho contattato il casino in merito ma non mi ha risposto

Thanks for your reply.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share screenshots of the error you receive when attempting to log in?
• Could you please share your attempts to contact the casino and any responses you might have received since your last post?
• Send the information to my email at [email protected] as evidence of the incident or post screenshots here.

Thanks in advance for your cooperation in the matter.

Hi Tomas,

• I played the slot machines
• This is the error I get when I try to log in:
• This is the email I sent to the casino:
  but I haven't received an explanation yet and I'm sure I haven't violated the rules in any way

Ciao Tomas,

• ho giocato alle slot machine
• questo è l'errore che riscontro quando provo ad accedere:
• questa è l'email che ho inviato al casino:
  ma non ho ancora ricevuto una spiegazione e sono sicuro di non aver violato il regolamento in alcun modo

Dear Spaffle,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Spaffle,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Spinit Casino representative to join this conversation.

Dear Spinit Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Spaffle,

I am trying to get in touch with the casino outside of this thread. I will notify you, if there are any updates.

Thank you for your patience.

Dear All,

Thank you for bringing this matter to our attention.

We are writing to let you know that we are currently investigating your case alongside the relevant department. We want to ensure a thorough review is conducted to provide you with an accurate resolution.

We will notify you as soon as we have further updates or a final outcome. Thank you for your continued patience in the meantime.

Best regards,

Spinit Casino Team