SpinBet Casino - Тегленето на играча се забавя и проблемите с акаунта продължават.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with SpinBet Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Could you please advise if you have been informed about any alternative method to withdraw your winnings? Could you kindly clarify if you passed the full KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Hi Attila,

I wanted to provide an update. I have attached SpinBet's latest response dated 29 June. As you can see, it is the same scripted message I have received repeatedly. The wording is nearly identical every time: apologise for the frustration, confirm they have "escalated to the relevant team," promise they will "get back to you as soon as possible," then nothing happens.

For context, I have received this exact same "escalation" response at least ten times now:

I have been trying to withdraw since mid June. No member of their finance team or any supervisor has ever contacted me. No withdrawal method has been enabled. No concrete solution has been offered. The only non-scripted suggestion I received was to clear my browser cache, which has no relevance to a server-side payment restriction.

My balance now stands at A$6,000 and remains completely inaccessible.

Hi Attila,

Quick update. On 5 July SpinBet emailed me saying Bank Transfer is now available. It isn't. I also tried all three existing methods and every one failed. There is currently no working withdrawal method on my account.

I have screenshots of everything ready to upload when the system allows.

Any update from SpinBet on your end?

[Redacted]

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Mudbutton,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite SpinBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Hi Jackson,

The case has been escalated to management as high priority. We shall get back to you as soon as we have a resolution. We apologize for the inconvience.

Hi Jackson,

Kindly check your email. Instructions on placing a withdrawal has been sent. You should be able to place the withdrawal now.

Thanks

Thank you SpinBet Casino Team, for the update!

Dear Mudbutton,

please let me know, if you are able to withdraw. Thank you in advance

Hi Martina,

SpinBet cancelled my A$6,075 withdrawal today claiming a "technical issue" and told me to request a new one. This is the same pattern that has been repeating since mid June.

For context: after your involvement yesterday, SpinBet suddenly enabled additional payment methods on my account that were not there before. I submitted a withdrawal of A$6,075 via CoinsPaid this morning and it was accepted and showed as pending. Hours later they cancelled it.

I have screenshots of the pending withdrawal, the cancellation email, and the withdrawal page showing the new methods. This is not a technical issue. This is another deliberate block.

I would appreciate your guidance on next steps before I attempt another withdrawal, as I do not want to keep going in circles.

Hi Martina,

Further update. After cancelling my CoinsPaid withdrawal this afternoon, SpinBet have now sent another email (attached) saying bank transfer cannot be processed due to a "technical limitation with your account's country and currency combination" and suggesting I use crypto instead.

On 28 June, SpinBet told me crypto was deposit-only and not allowed for withdrawals. Today they are telling me to use crypto. And the withdrawal they cancelled hours ago was via CoinsPaid, which is crypto.

The contradictions are now documented across dozens of emails. Every method they suggest gets blocked by their own system or cancelled manually.

Jackson

Thank you Martina, your pressure made spinbet act. I was able to withdraw

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mudbutton,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina