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I have won a total of 420 euros since June 19th and while they say that the withdrawal will be made within three days, it has already been 12 days and while I am constantly sending emails and talking in the chat with the same messages, they always answer the same, that I should be patient a little and the problem will be solved, while I have not received my money yet!!!

Έχω κερδίσει συνολικά 420 ευρώ από τής 19 Ιουνίου και ενώ λένε πως μέσα σε τρεις μέρες γίνεται η ανάληψη, έχουν κάνει ήδη 12 μέρες και ενώ στέλνω συνεχώς εμαιλ και μιλάω στο τσατ αυτή με συνεχώς ίδια μηνύματα απαντούν πάντα τα ίδια , πως να κάνω λίγο υπομονή και θα ληθει το πρόβλημα, ενώ τα χρήματα μου δεν τα έχω πάρει ακόμα!!!

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Dear 435687Hliassk,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear 435687Hliassk,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear 435687Hliassk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru