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The 600e withdrawal took more than the promised 72 hours. On 17.3.2025 I made a withdrawal and today 20.3.2025 I still haven't received my money. I always get the same automatic response from the chat when I ask where my money is. They just ask me to wait.

My account was verified on March 15, 2025, I received confirmation via email and also via chat. I don't understand why the withdrawal hasn't been paid yet.

I thought the casino had a high security rating, but there are a significant number of complaints about delayed payments. If I had known this, I wouldn't have gotten involved with this casino at all.

I hope you can help me get my money out of this casino, thank you.

600e kotiutus kestänyt yli luvatun 72 tunnin. 17.3.2025 tein kotiutuksen ja tänään 20.3.2025 en ole vieläkään saanut rahojani. Saan aina saman automaattisen vastauksen chatista kun kysyn missä minun rahani ovat. Pyydetään vaan odottamaan.

Tilini on vahvistettu 15.3.2025, sain tästä vahvistuksen sähköpostilla sekä myös chatissa. En ymmärrä miksi kotiutusta ei ole vieläkään maksettu.

Katsoin että kasinon turvallisuusluokitus on korkea, mutta valituksia viivästyneistä maksuista onkin huomattava määrä. Tämän jos olisin tiennyt, en olisi tähän kasinoon sekaantunut ollenkaan.

Toivon että voisitte auttaa minua saamaan rahani tältä kasinolta pois, kiitos.

Dear skaart,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi,

As I said, my account was verified before the withdrawal was made, so that can't be the reason for this delay.

Moi,

Kuten sanoin tilini on vahvistettu ennen noston tekemistä, siitä ei ainakaan voi johtua tämä viivyttely.

Hi,

The withdrawal arrived today. This complaint can be closed, thank you.

Moi,

Tänään tuli kotiutus perille. Tämä valitus voidaan sulkea, kiitos.

Dear skaart,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru