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I would like to file a complaint regarding a delay in processing my withdrawal. I first initiated a withdrawal of €500 on July 21, 2026. I used Zimpler for the withdrawal, which was the same method I had used to make the deposit. My withdrawal was cancelled on July 25, 2026. I submitted a new withdrawal request that same day, but this time via bank transfer, as Zimpler was no longer available at the casino. I have been trying to get my withdrawal processed for nearly two weeks now, but nothing is happening. I have contacted the VIP department numerous times; I am simply told to wait and informed that the withdrawal is in the processing queue. The VIP department has also confirmed that my account is in good standing and that no additional checks are required for the withdrawal. I also filed a complaint on the AskGamblers website, but the casino did not respond to it. I hope to receive your assistance in getting this withdrawal processed.

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Dear Salsa85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Salsa85,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Salsa85,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Jean