Spinanga Casino - Играчът твърди, че плащането към него е забавено.

Good day,

I use Spinanga's betting service and have deposited thousands of euros, which was never a problem! The problem always started when I wanted to withdraw my winnings! Suddenly, it was limited to €800 per day! I've deposited up to €4,000 at times and gambled it all away! The problem is that the withdrawals were always processed in such a way that I ended up gambling away my remaining funds and then canceling the withdrawals! I want to avoid that this time and don't understand how they can impose an €800 withdrawal limit on me as a solvent and good customer! In the past, I often wanted to close my account, but was simply ignored, so they obviously know that my impulse control is a weakness! But I'm not going to let that slide this time! I currently have €2,100 pending (€500, €800, €800), as I have the €800 daily limit, as I mentioned! And more than three withdrawals in progress is also the maximum! I urgently need your help to get my money! I've already suffered a lot, now I want it and a break! Thank you in advance for your dedication and the great work you do.

Best regards

Guten Tag,

ich nutze das Wettangebot von Spinanga und habe auch schon Tausende von Euros eingezahlt, das war immer kein Problem! Das Problem begann immer damit, wenn ich auszahlen wollte! Da war es plötzlich limitiert auf 800€ am Tag! Ich habe teilweise bis 4k eingezahlt und auch verspielt! Das Problem ist, dass die Auszahlungen immer so gezogen wurden, dass ich dann immer mein verbliebenes Geld verspielt habe und dann die Auszahlungen storniert habe! Das möchte ich diesmal vermeiden und verstehe nicht, wie man mich als solventen und guten Kunden ein Auszahlungslimit von 800€ belegt! In der Vergangenheit war es auch oft so, dass ich das Konto schließen wollte, aber einfach ignoriert wurde, also ist dort offensichtlich bekannt, dass meine Impulskontrolle eine Schwachstelle ist! Aber das möchte ich diesmal nicht so durchgehen lassen! In der Bearbeitung sind jetzt 2100€, (500,800,800), da ich wie gesagt ein Limit von 800€ am Tag habe! Und mehr als 3 Auszahlungen in der Bearbeitung sind auch das Maximum! Ich brauche dringend Ihre Hilfe mein Geld zu bekommen! Ich habe schon gut geblutet, jetzt will ich es haben und erstmal Pause machen! Vielen Dank im Voraus für Ihr Engagement und tolle Arbeit, die ihr da leistet.

Liebe Grüße

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear pomponianus,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I gambled away my money because you can only withdraw €800 per day! I advise every player to stay away from this provider; depositing is no problem, but withdrawing is incredibly difficult!

Habe das Geld verspielt, weil man nur 800€ am Tag auszahlen kann! Ich rate jedem Spieler sich von diesem Anbieter zu entfernen, Einzahlen ist kein Problem, aber auszahlen ist verdammt schwierig!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear pomponianus,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila