Spinanga Casino - Акаунтът на играча е предмет на спор заради хищнически практики.

Hello . I am filing this complaint against Spinanga for a gross violation of Responsible Gambling standards and predatory behavior by VIP Manager Dani.

Key points:

March 27, 2025: I first declared financial distress and requested closure across the whole group.

December 30, 2025: Instead of closing my account, VIP Manager Dani explicitly discouraged me from permanent closure, offering a "Time-Out" and a 5,000 CZK cash bribe to keep me gambling.

January 8, 2026: I was offered another 6,000 CZK bribespecifically to prevent account closure.

January 12, 2026: Manager Dani used psychological manipulation ("I am with you on every step of your journey to victory") to keep me depositing despite knowing my financial crisis (mortgage/rent issues).

I demand a full refund of all deposits made at Spinanga since I first declared my gambling problems. "I request a full refund of deposits. The exact amount must be provided by the casino."Spinanga was registered later than Rabona and Sportuna. But I know that it belongs to the same owner. Then there are others, namely Realz, Wazamba. I have asked Realz to cancel several times and I still get offers. I will send the documents for Rabona and Sportuna in further complaints directly directed at them. The total loss is approximately 400,000 CZK since March 2025.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at [email protected]
• When was the last time the casino allowed you to deposit?

If your account is currently not blocked, as the next step, I recommend you request a self-exclusion via email at [email protected], and at the same time, include me in the copy of the email at [email protected], if you are in contact with a VIP manager, we recommend you send the request to them separately as well.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Spinanga Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

"Spinanga Casino rejected my refund request with reference to the GTC (points 1.3 and 4.1), while completely ignoring my earlier request to close the account dated 13.8.2025. In addition, after this request, they demonstrably sent me bonus offers (see the attached screenshots of 5,000 and 6,000 CZK), which I consider a gross violation of the principles of responsible gaming. The sister casino Sportuna has already acknowledged the error in an identical case and returned 21,000 CZK to me."

"Kasino Spinanga mou žádost o refund zamítlo s odkazem na VOP (body 1.3 a 4.1), přičemž zcela ignorovalo můj dřívější požadavek na uzavření účtu ze dne 13. 8. 2025. Navíc mi po této žádosti prokazatelně zasílali bonusové nabídky (viz doložené screenshoty 5 000 a 6 000 CZK), což považuji za hrubé porušení zásad zodpovědného hraní. Sesterské kasino Sportuna již v identickém případě pochybení uznalo a vrátilo mi 21 000 CZK."

I am documenting one more bribe.

Dokládám jeste jeden úplatek .

I just want to say that Sportuna casino admitted their mistake and sent me at least 21000kc which I am waiting for to be credited to my bank account. According to the law, I was entitled to more compensation, but according to the evidence I have against Spinanga Casino and their psychological pressure and bribes, I demand a higher amount. You probably understand that when they offered me a bribe of 6000kc, 5000kc and 2000kc for my gaming account, they knew very well that I had bet hundreds of thousands of crowns with them and wanted to get even more out of me. They put me in a very bad situation and I am glad that I realized it in time. Even so, I am in debt to my bank, 800000kc and to the other bank 70000kc. I want justice to be served.

Chci jen uvést , že Sportuna casino uznali svou chybu a poslali mi aspon 21000kc na který čekám až mi přijdou na bankovní účet . Podle zákona jsem měl nárok na větší kompenzaci, ale podle důkazů který mám proti Spinanga Casino a jejich psychologickému nátlaku a úplatcích požaduji vyšší částku . Nejspíš je vám jasné , že když už mi nabízeli úplatek 6000kc , 5000kc a 2000kč na herní účet ,tak věděli moc dobře , že jsem u nich prosázel statisíce korun a chtěli ze mě vytáhnout ještě víc . Dostali mě do hodně špatné situace a jsem rad , že jsem si to za včasu uvědomil . I tak jsem v dluhu u své banky a to 800000kč a u druhé banky 70000kč . Chci aby se dostalo spravedlnosti .

I am also sending proof that instead of canceling the account that I requested, that same day I received an offer from Spinanga to register at viphive casino and to get a 350% bonus, they wanted me to bet 12130kc. To show proof that it was from Spinanga casino, I am sending a photo.

Dále zasílám důkaz , že místo zrušení účtu o které jsem žádal tak ještě ten den mi přišla nabídka od Spinanga aby jsem se zaregistroval do viphive kasino a aby jsem dostal bonus 350% tak chtěli aby jsem vsadil 12130kc . Aby jsem ukázal důkaz , že to je od Spinanga casino , zasílám foto .

I also ask that you request all the money deposited at Spinanga casino and the same at Rabona. I requested it, but there was no response.

Dále prosím aby jste zažádali u Spinanga casino a všechny vložené peníze a to stejné u Rabona . Žádal jsem , ale odezva žádná .

"Further evidence of connection and predatory marketing. Today, 20. 3. 2026, I received another invitation to the new VIPLuck project. It is clear that the group is abusing my data to constantly offer new gambling games, even though they know about my problems and a complaint is ongoing against me at Casino Guru. I request an investigation into this connection and an immediate refund of all deposits."

"Další důkaz o propojení a predátorském marketingu. Dnes, 20. 3. 2026, mi přišla další pozvánka do nového projektu VIPLuck. Je zřejmé, že skupina moje údaje zneužívá k neustálému nabízení nových hazardních her, přestože o mých problémech vědí a probíhá se mnou stížnost na Casino Guru. Žádám o prošetření tohoto propojení a okamžité vrácení všech vkladů."

"I confirm that today, March 23, 2026, I received a refund from Sportuna in the amount of CZK 21,582. This is clear evidence that the operator has acknowledged its mistake in the self-exclusion system. Given that Spinanga and Rabona belong to the same group and have committed even more serious misconduct (active manipulation by VIP managers Dani and Viktor), I request the same approach and return of my deposits from these brands as well."

"Potvrzuji, že mi dnes 23. 3. 2026 dorazila refundace od Sportuny ve výši 21 582 CZK. Je to jasný důkaz, že provozovatel uznal svou chybu v systému sebevyloučení. Vzhledem k tomu, že Spinanga a Rabona patří do stejné skupiny a dopustily se ještě závažnějších pochybení (aktivní manipulace VIP manažery Dani a Viktorem), žádám o stejný přístup a vrácení mých vkladů i u těchto značek."

"I am attaching an official confirmation from the Ministry of Finance of the Czech Republic about my entry in the Register of Excluded Persons (RVO) dated 30.9.2024. This document proves that I was an officially registered addicted gambler throughout the period of my biggest losses (including bribes from managers Dani and Viktor, etc.). The casino grossly failed to protect a vulnerable person and instead of helping me, actively forced me to make further deposits, even though I informed the entire group about my problems in March 2025."

"Přikládám oficiální potvrzení Ministerstva financí ČR o mém zápisu do Rejstříku vyloučených osob (RVO) ze dne 30. 9. 2024. Tento dokument dokazuje, že jsem byl v celém období mých největších ztrát (včetně úplatků od manažerů Daniho a Viktora atd.) oficiálně registrovaným závislým hráčem. Kasina hrubě selhala v ochraně zranitelné osoby a místo pomoci mě aktivně nutila k dalším vkladům, přestože jsem o svých problémech informoval celou skupinu už v březnu 2025."

Thanks for the updates provided.

Make sure to use the unsubscribe button found in the messages for newsletters or ads you don't want to receive. If there is any information relevant to your other ongoing cases, be sure to include them in the appropriate thread.

If you wish us to pursue refunds for amounts spent earlier, we would require earlier communication in which you expressed gambling issues to the casino. The most recent relevant exchange you provide comes from December 2025. Without this evidence, we won't be able to intervene. Also, please note we don't pursue damages or similar compensations other than what was lost.

Thanks in advance for your reply and understanding.

Hello Tomáš. Thank you for the information. Unfortunately, I once wrote about financial problems at Sportuna Casino. Given that these casinos belong to the same owner and the same sister network, I thought that they should rightly exclude me from all their casinos. I can prove this email. If this is still small, I will be happy if all the funds from the bribe from December are returned to me. Unfortunately, as I have already sent here in the pictures, the bribes were repeated twice more, because Spinanga knew that I was still sending them a lot of money. Unfortunately, because of how they lured me, I started taking loans from Home Credit in December and got into debt to the tune of 70,000 CZK. I do not count the money that I still bet from my paycheck. I ask for the return of at least the money from December. I will still send you a screenshot from March from Sportuna

Dobry den Tomáši . Dekuju za informaci . Bohužel o finančních problémech jsem kdysi psal na sportunu casino. Vzhledem k tomu , že tyhle casina patří jednomu majiteli a stejnou sesterskou síť , tak jsem myslel , že by správně mě měli vyřadit ze všech jejich casin . Muzu doložit tento mail . Pokud i tak je tohle malo , budu rad , kdyz se mi vrátí všechny finance od toho úplatku z prosince . Bohužel jak jsem již posílal tady v obrázcích , úplatky se opakovali ještě dvakrát , protože Spinanga věděli , že jim stále posílám hodně peněz . Bohužel kvůli tomu jak mě lákali , jsem si od prosince začal brát půjčky od Home credit a zadlužil se na 70000kc . Nepočítám ty peníze který jsem ještě prosázel z výplaty . Prosim o vratnost aspoň těch peněz od prosince . I tak vám zašlu snímek obrazovky z března ze sportuny

Dear Tomas,

I present new, crucial evidence regarding the predatory behavior of this entire network. On March 29th, I received a direct marketing offer from Mafia Casino, a brand I never signed up with.

This is the final proof that the operator (NovaForge Ltd / Liernin) is sharing my data across their entire database to maximize profit, while deliberately ignoring my vulnerability. Please consider these facts:

Systematic targeting of high-value gamblers: This network is fully aware that I have lost over €16,000 (CZK 400,000) across their various brands. Instead of launching a "Responsible Gaming" block, they are using this data to target me with "new" brands like Mafia Casino to lure me back into the cycle.

Abuse of shared databases: Receiving this email proves they have a "single view of the customer" for marketing, but they won't use it for player protection. It's impossible for Mafia Casino to have my email unless Rabona, Spinanga, or Sportuna provided it to me.

Complete disrespect for the RVO: Despite my status in the Czech RVO register and my documented financial distress (which Sportuna has already communicated), I continue to be harassed by bonuses.

This is not a bug; it is a carefully designed system designed to exploit a player who has already suffered huge financial losses. I ask Casino Guru to acknowledge that this operator is acting in bad faith by circumventing my self-exclusion through their "cloned" brands.

I am asking for a solution that acknowledges these systemic failures and provides fair compensation to help me pay off the debts caused by their predatory tactics. Please, I want this to move somewhere.

Thank you for your support.

Vážený Tomáši,

Předkládám nový, zásadní důkaz týkající se predátorského chování celé této sítě. 29. března jsem obdržel/a nabídku přímého marketingu od kasina Mafia, značky, u které jsem se nikdy nezaregistroval/a.

Toto je konečný důkaz, že provozovatel (NovaForge Ltd / Liernin) sdílí moje data v celé své databázi, aby maximalizoval/a zisk, a zároveň záměrně ignoruje mou zranitelnost. Zvažte prosím tato fakta:

Systematické cílení na hráče s vysokou hodnotou: Tato síť si je plně vědoma toho, že jsem v rámci svých různých značek ztratil/a přes 16 000 EUR (400 000 Kč). Místo spuštění bloku „Zodpovědné hraní" používají tato data k tomu, aby na mě cílili „nové" značky, jako je Mafia Casino, aby mě nalákali zpět do cyklu.

Zneužívání sdílených databází: Přijetí tohoto e-mailu dokazuje, že mají „jednotný pohled na zákazníka" pro marketing, ale nepoužijí ho pro ochranu hráčů. Pro kasino Mafia je nemožné mít můj e-mail, pokud mi jej neposkytly Rabona, Spinanga nebo Sportuna.

Naprostá neúcta k RVO: Navzdory mému statusu v českém registru RVO a mé zdokumentované finanční tísni (kterou již Sportuna sdělila) mě nadále obtěžují bonusy.

Nejde o chybu; jedná se o precizně navržený systém, jehož cílem je zneužít hráče, který již utrpěl obrovské finanční ztráty. Žádám Casino Guru, aby uznalo, že tento provozovatel jedná ve zlé víře tím, že obchází mé sebevyloučení prostřednictvím svých „klonovaných" značek.

Žádám o řešení, které uzná tato systémová selhání a poskytne spravedlivou náhradu, která mi pomůže vyrovnat dluhy způsobené jejich predátorskými taktikami.Prosim už chci aby se to někam posunulo .

Děkuji za vaši podporu.

Hi Tomáš. As I already wrote about Spinanga casino, how they sent me VIP HIVE and tried to lure me into more bets, Legiano casino sent me the same now. I really have written 20 times that Rabona, Spinanga, Sportuna, Legiano, Realz belong to the same network and they lied that it is not true. They profited from my money and are still trying. Legiano sent me exactly the same offer as Spinanga to VIP HIVE

Ahoj Tomáši . Jak jsem už psal o Spinanga casino , jak mi posílali VIP HIVE a snažili se mě nalákat na další sázky , tak Legiano casino mi ted poslalo to stejne . Opravdu už píšu po 20x , že Rabona , Spinanga , Sportuna , Legiano , Realz patří do stejné sítě a lhali , že to neni pravda . Těžili z mých peněz a stále se snaží . Legiano mi zaslalo úplně stejnou nabídku jako Spinanga do vip HIVE

Hello AldaCze,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for the detailed explanation. I apologize for not responding sooner.

Please note online casinos you listed are not obligated to extend self-exclusion to other brands. If you want to be protected, you need to request a self-exclusion due to gambling issues at any casino where you have an account.

Please let me know whether Spinanga casino already closed your account after sending a new self-exclusion request as recommended earlier.

Looking forward to your reply.

Good day. Well, you don't have to apologize, I understand. As for the exclusion, I'm finally excluded, I just demand a refund of all deposits since the first bribe when I wanted to close the account. Spinanga offered me 6000 CZK. You probably understand that this is an exaggerated bonus to keep me. And why? Because I lost money at Spinanga casino. Then they offered me another bonus of 5000 CZK. I want the money back from the first bribe. Thank you

Dobry den . No nemusíte se omlouvat , chápu to. Co se týče vyloučení, tak uz jsem konecne vyloučen , jen požaduji vrácení všech vkladu od doby prvního úplatku když jsem chtěl účet uzavřít . Spinanga mi nabídla 6000kč. Nejspíš vám je jasné , že to je až přehnaný bonus aby si me udrželi . A proč ? Protoze jsem prohrál u Spinanga casino spustu peněz . Pak mi nabídli zase bonus 5000kc . Chci od prvního úplatku zpět ty peníze . Dekuju

Thanks for your reply.

We can only ask the casino for a refund if we can conclude that they should have protected you. After careful consideration, there was no disclosure of gambling issues we can point to as a signal to protect you from further gambling. Since you confirmed the casino excluded your account there is little we can accomplish.

Please let me know if there is any other information I haven't considered.

Looking forward to your reply.

Ah, so constantly being dragged into gambling is nothing? The bribes? To keep me nice? I sent you some evidence here and you ignore it. If you are aware of it, Spinanga has crazy negative reviews from everyone. There is a problem somewhere and you let them do this. I sent the evidence. When I wanted to jump and close the account, they should have solved my problem right away and not offered me money to keep me. They did it 3 times and offered me high amounts and I am writing to you again. Why do you think they did it? Because I bet a lot of money with them. When they gave me their bonus instead of closing my account, I was tempted and of course lost more money and not a little. When I wanted to close the account again, they gave me another bonus because they knew I was addicted. In the end, I bet more money. Why do you think I'm dealing with this? Why did Sportuna Casino admit its mistake and return some of my money? Sportuna, Spinanga belong to the same owner. They have everything the same. Absolutely everything. They have the same staff in the chat. Everything the same. So I repeat to you that I stand by what I write. They are robbing people and taking advantage of their weaknesses. I want all the money from the first bribe. Or I will go to the bank and deal with this as a total fraud. The bank will recover the money itself. If you don't want to help me and don't want to see this truth, then I will solve this myself. This thing has been dragging on for several weeks. You write to me after 7 days after one message and in the end nothing has been resolved. Spinanga has robbed thousands of people and you will support this. How sad. I want the money from the first bribe. I was forced to keep betting and losing because of this predatory behavior. Thanks

Aha , takže neustálé vtahování do hazardu není nic ? Ty úplatky ? Aby si mě hezky udrželi ? Poslal jsem vám tady několik důkazů a vy to přehlížíte. Pokud jste si vědomi toho , tak Spinanga má šílené negativní hodnocení od všech lidí . Někde problém je a vy je necháte tohle dělat . Já jsem důkazy poslal . Když jsem chtěl skočit a uzavřít účet, tak měli hned můj problém vyřešit a ne mi nabízet peníze aby si mě udrželi . Udělali to 3x a nabízeli mi vysoké částky a píšu Vám znovu . Proč si myslíte , že to dělali ? Protože jsem u nich prosázel spoustu peněz. Když mi dali jejich bonus místo toho aby mi ukončili účet , tak jsem se nechat nalákat a samozřejmě prohrál další peníze a ne málo . Když jsem chtěl znovu zrušit účet , tak mi zase dali bonus , protože věděli , že jsem závislý . Nakonec jsem prosázel další peníze . Proč si myslíte , že toho řeším? Proč sportuna Casino svoji chybu přiznala a peníze mi nějaký vrátila ? Sportuna , Spinanga patří pod jednoho majitele . Maji všechno stejný . Uplne vše . Maji stejný pracovníky na chatu . Všechno stejny. Takze vam tady opakuji , že si stojím za tím co píšu . Okrádají lidi a využívají jejich slabosti . Já chci všechny peníze od prvního úplatku . Nebo zajedu do banky a budu tohle řešit jako celkový podvod. Peníze banka bude vymáhat sama. Pokud mi nechcete pomoct a nechcete si tuhle pravdu vidět , tak si ji tohle vyřeším sám . Tahle věc se tady táhne už několik týdnů . Odepisujete mi po 7 dnech po jedné zprávě a nakonec se nic nevyřešilo. Spinanga okradla tisíce lidí a vy tohle budete podporovat. Jak smutne. Chci ty peníze od prvního úplatku . Byl jsem tímto predatorskym chováním nucen stále vsázet a prohrávat . Diky

Thanks for your reply.

I understand your point of view. From our perspective, every player is responsible for their account and their activity in the casino. If, however, you inform the casino of gambling issues, we believe they are obligated to act to protect you. We can only ask the casino to refund already spent money under narrow criteria, which in your case haven't been met. Since you confirmed the casino excluded your account, there is nothing else to confront the casino about. I hope you won't face similar issues in the future.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.