Spin247 Casino - Играчът изпитва затруднения при изтеглянето на печалбите си.

A few days ago I met the wagering requirements for the free spins I used. My IBAN was not accepted. That's why bitcoin withdrawal requested. ID card sent. I received a text message that my account is now verified. Nothing happens anymore. I don't get an answer to my emails.

Ich habe vor einigen Tagen die Umsatzbedingungen von den genutzten Freispiele erfüllt. Meine IBAN wurde nicht angenommen. Deswegen bitcoin Auszahlung beantragt. Personalausweises gesendet. Eine SMS erhalten, das mein Konto nun Verifiziert ist. Es tut sich nix mehr. Auf Mails erhalte ich keine Antwort.

Dear BenDog,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

However, after checking the general bonus terms and conditions, I'd suggest placing a new withdrawal request of €80 which is the maximum cashout from Free Spins and No Deposit bonuses https://www.spin247.com/en-eu/support/terms-and-conditions/:

Thank you in advance for your reply.

Best regards,

Petronela

OK thanks. Will do this now. 8ch will then report whether it worked

OK, danke. Werde dies nun tun. Ob es geklappt hat werde 8ch dann melden

Thank you very much, BenDog, for your cooperation. I will be waiting for an update patiently.

I have just received the message that my winnings have been paid out. I should have the amount within 2 days at the latest.

Ich habe gerade die Nachricht erhalten das mein Gewinn ausgezahlt wurde. Ich sollte den Betrag spätestens in 2 Tagen haben.

Perfect. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.

Unfortunately we still haven't received any money. The mail said that if my bank participates in the immediate program, the money is credited in 10 minutes. My bank is participating.

Leider immer noch kein Geld eingegangen. In der Mail stand das wenn meine Bank am sofortprogranm teilnimmt, ist das Geld in 10 Minuten gutgeschrieben. Meine Bank nimmt daran teil.

Hello BenDog,

Have there been any developments since our last conversation?

No so far nothing has been received.

Nein bis jetzt ist nix eingegangen.

Thank you very much, BenDog, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello BenDog,

from now on, I will assist you with resolving your complaint. I’m sorry to hear about your delayed withdrawal, however, it’s quite usual for withdrawals to take a couple of days.

As I see in the previous conversation with my colleague Petronela, you requested the second withdrawal with the correct value only 4 days ago. Therefore, I am now extending the timer and leaving the complaint open for another 7 days.

I will wait for your update. If you do not receive your payment during following 7 days, we will contact the casino to provide us with an update on the status of the payment.

Thanks, that's fine, I'll get in touch after 7 days. I just don't understand. According to my bank, it must have been there by now. And the casino wrote me an email that if my bank participates in the immediate program I will have the money in 10 minutes. The day before yesterday I even received an email that the money was supposed to be out on 11/10/2021. So why wait

Danke, ist in Ordnung ich melde mich nach 7 Tagen dann. Nur verstehen tue ich es nicht. Laut meiner Bank muss es längst da sein. Und das Casino hat mir selbst ne Mail geschrieben das wenn meine Bank am sofortprogranm teilnimmt habe ich das Geld in 10 Minuten. Ich habe sogar vorgestern noch ne Mail erhalten das das Geld angeblich am 10.11.2021 raus ist. Also warum warten?

Thank you very much for you reply and information, I understand your concern. However, as we already mentioned above, we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Casinos have their own processes for withdrawals and there are many different ways how they manage it. The final processing time depends on the payment method that was used. Anyway, if the casino sends you the payment, it does not mean you will receive it immediately at all. Delays can be caused by various issues (e.g. technical), not only at the casino side, but it can negatively impact the final processing time.

Therefore, I would greatly appreciate it if you could be patient and wait a few more days.

Should anything change and you receive your payment in the meantime, please let us know no later than November 22, 2021.

If you do not receive the payment by then, we will intervene and directly involve the casino representative in the complaint discussion.

Payment has just been received. I thank you for your support.

Die Zahlung ist soeben eingegangen. Ich bedanke mich für die Unterstützung.

Thank you, BenDog, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru