Sol Casino - Акаунтът на играча е блокиран и тегленето е отхвърлено.

Access to my account was blocked. Then I used a VPN.

I accessed the Sol website and was able to log in.

I have properly verified the documents, but they were

Rejected with the note that I don't need to upload any further documents, very strange.

My withdrawal request of 50 euros was also rejected and the money was not credited to my account.

Please help me, because this is obviously a scam.

Der Zugang zu meinem Konto wurde geblockt.Dann bin ich mit VPN

auf die Sol-Seite und konnte mich einloggen.

Ich habe Dokumente ordungsgemäß Verifiziert,doch diese wurden

abgelehnt mit dem Hinweis das ich keine weiteren Dokument hochladen brauche,sehr merkwürdig.

Meine Auszahlungsantrag von 50,- Euro wurden ebenfalls abgelehnt und meinem Konto nicht mehr gutgeschrieben.

Bitte helfen Sie mir,denn das ist offensichtlich Betrug.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sol Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was the website available to you at any point when not using a VPN service?
• When have you registered at the casino?
• Was your player's profile filled out with accurate personal information before you deposited and played?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear thomasschappeler,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas