Selector Casino - Печалбите на играча са конфискувани.

I won a promo code from the site's Telegram channel—a no-deposit bonus that only required wagering the amount three times, in accordance with the site's terms and policies. However, when I met this requirement and tried to withdraw my winnings, they refused the payout, claiming I had violated the terms and that the bonus actually required a deposit before withdrawal. First of all, why call it a "no-deposit bonus"? Regardless, I was willing to make a deposit, but they confiscated and stole my funds. These are my winnings; even if such a rule did exist, they have no right to take my money under their own policies—this is theft.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Selector Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account verified?
• Could you please share a screenshot of the bonus offer you received and its associated conditions?
• Could you please share with me the communication between you and the casino regarding the reasons why the payout was refused?
• Send the information to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

This promo code was posted on their official Telegram channel. The only requirement was to wager three times the value of the promo code. However, when I met these conditions and tried to withdraw my funds, I was told that, according to the site's policy, there was also a deposit requirement. I told them, "No problem, I will make a deposit and then withdraw my money," but instead, they confiscated and stole it without any justification; there is no clause in their policy stating that players' funds can be confiscated.

This promo code and conditions

Thanks for the explanation of the situation.

From my understanding, you are referring to the mandatory wagering of any deposit, not a particular bonus on the screenshot you shared.

Kindly provide more information about the bonus you activated and played, and any relevant communication addressed to you from the casino regarding the reasons for not paying you your winnings.

Share screenshots here or send the information to my email at [email protected]

Dear Jafar6781,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru