Selector Casino - Играчът иска възстановяване на сумата за погрешен депозит.

Hello. I am a fully verified client of Selector.gg casino (Anjouan license ALSI-202503005-F11).

Situation: I accidentally sent a withdrawal from another service to the Selector deposit address, confusing it with my personal wallet address. This was a pure technical error. I never intended to deposit at this casino or play with that money.

What the casino did:

My erroneous payment was automatically credited as a deposit, and it was immediately subject to a 3x wagering requirement exclusively for slots. I didn't accept any bonus or the terms.

Attempts to resolve the issue:

I contacted technical support (operator Polina) several times, explaining that the payment was erroneous and demanding a refund. All I received in response was repeated scripts about "clause 8.1" and a refusal to consider the matter. I've attached screenshots of the correspondence.

Important fact: Selector Casino is already on your blacklist. My case is direct evidence of why it should be there. Withholding an erroneous payment under the guise of wagering is a direct violation of the fundamental principles of gambling law and regulation.

I demand a full refund of the erroneous cryptocurrency transaction amount (I can provide the hash), without any strings attached. I do not intend to gamble with these funds.

Здравствуйте. Я полностью верифицированный клиент казино Selector.gg (лицензия Anjouan ALSI-202503005-F11).

Ситуация: я случайно отправил вывод средств с другого сервиса на адрес депозита Селектора, перепутав его с адресом личного кошелька. Это была чистая техническая ошибка. Я никогда не намеревался вносить депозит в это казино и играть на эти деньги.

Что сделало казино:

Мой ошибочный платёж был автоматически зачислен как депозит, и на него сразу навесили требование отыгрыша x3 исключительно в слотах. Никакого бонуса я не принимал, условий не акцептовал.

Попытки решить вопрос:

Я несколько раз связывался с техподдержкой (оператор Полина), объяснял, что платёж ошибочный, требовал возврата. В ответ получил только многократное повторение скрипта про «пункт 8.1» и отказ рассматривать ситуацию по существу. Скриншоты переписки прилагаю.

Важный факт: казино Selector уже находится в вашем чёрном списке. Мой случай — прямое доказательство того, почему оно там должно быть. Удержание ошибочного платежа под предлогом отыгрыша является прямым нарушением базовых принципов права и регулирования азартных игр.

Я требую полного возврата суммы ошибочной транзакции в криптовалюте (хеш могу предоставить), без навязанных условий. Играть на эти средства я не собираюсь.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I am sorry to hear about your negative experience at Selector Casino. I have read the casino's terms and conditions and this is what I have found:

Refund Policy

10.1. All withdrawals from the account on the site will be considered as payments of your winnings received when using services on the site.

10.2. Please note that a refund can be requested no later than ninety (90) days after replenishing your account or within thirty (30) days if you claim that a third party (or minor) has gained access to your account. After this period, all payments will be considered payments of your winnings received as a result of using services on the site.

10.3. The technical department reserves the right to suspend any refund until a full identification procedure (KYC) has been conducted. The technical department may request a statement from your bank/payment system for additional verification.

10.4. You agree to provide a notarized identification document or any other form of identity verification in accordance with the legislation of your country, if necessary.

10.5. To submit a request for a refund or other withdrawal/deposit operation, contact support through the "Support" section on the site.

• Could you please advise on the date of the erroneous payment?
• Additionally, have you made any deposits into this casino before?
• Have you submitted any documents for the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear HenryBlack45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru