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Subject: Roobet not processing my 120k withdrawal – need help urgently

Hi everyone,

I’m posting here because I’ve run out of options and I’m really hoping someone can help.

I have a Roobet account (username: A******) with a balance of around $120,000. I requested a withdrawal over 30 hours ago, and as of now, the funds still haven’t been sent. What’s more concerning is that Roobet support has gone completely silent—they’ve stopped replying to my messages, and I no longer seem to have access to live chat.

I’ve completed KYC verification and followed all their procedures well before initiating this withdrawal. I’m not trying to stir up drama or accuse anyone unfairly—I just want transparency and a resolution. When players are dealing with this kind of money, communication is the bare minimum.

If anyone from Roobet is active here or if someone has advice on how I can escalate this, I’d really appreciate it. I’ve trusted the platform and played fairly. Now I’m just asking for that same fairness in return.

Thanks in advance to anyone who can help or offer guidance.

Dear Roobetwithdraw,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Roobetwithdraw,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila