RomiBet Casino - Тегленията на играчите са прекомерно забавени.

Hi only last week I resolved a complaint with this same casino.my account was blocked since Feb 3 due to verification which took 30 business days to resolve. Romibet unlocked my account on Thursday 19/3/26.

Now for the new problem.

On that same day I requested a fresh withdrawal of 500 at 14:00 gmt.

As of 8:00am gmt on the 20/3/26 they processed that withdrawal and I requested a new one on the same morning which is still pending and then on the coming days I lined up two more withdrawals.

There site states 3 business days for withdrawals and that timeframe is gone tomorrow is business day 5 How can they process one so quick and delay the next so bad. Like it’s not a small amount of money 13500 euro plus 1500 euro in pending withdrawals. It feels like they are doing everything in their power to delay my withdrawals excessive verification process first of all and now delaying my withdrawals and just giving me generic answers again. They say my withdrawals limits are 500 euro a day up to 7000 euro a month at the rate the withdrawals are coming out I’ll be lucky to get 1500 euro a month at the upper end of the limit they would need to process 3 a week to meet it as it stands they can’t even make one.

One person said it was my payment providers fault but they haven’t had an issue before and the pending withdrawal hasn’t moved off under review so that’s not true and if it was I have another verified payment method which I could use if they just engaged with me other casinos have done this and requested me to change to my e wallet but u just keep getting given generic answers again when u contact live chat u just get scripted answer and the same when you email I am at my withs end I can’t get a straight answer off anyone it’s like they don’t actually contact the finance department at all for answers and they just think it’s ok to just ask me to be patient. Other casinos that have the same timeframes and terms and conditions as this one are able to deal with ur query thru live chat and have been able to advise me about changing payment method or delays or get a definitive answer about my withdrawals.

I don’t know where to go from here I was more than patient over verification now I’m being messed around when I can actually get my money and they don’t care and it’s ruined the experience of getting these wins and caused nothing but stress trying to access my money.

I have an attached pictures of the withdrawals in question and some of the correspondence from them.

While my account was locked Romibet vip team cocky in particular offered me vip perks even though my vip hasn’t levelled up she offered faster withdrawals 24hr processing timeframe which was being offered while my account is blocked now that it’s open they can’t give me that offer or even process my withdrawals in the timeframe stated on their site.

Some engagement would be nice and some clarity there are no options given to work thru this or no contact to say there is problem or that delay just silence and please be patient.

Even if I was offered to try a different payment method for faster processing timeframe which was. Or to withdraw one large lump of my max withdrawal limit and then wait 30 days for the next one but there are no options or no discussion with finance team just keep getting told please be patient over and over again and I have been more than patient and I just want to enjoy the money I have one and not get it in drips and drabs or when the casino feels like it. So I gave options there so why not engage with me and let’s discuss this at the end of the day my money is being held again and there is no end in site u can one five hundred euro now and one when Romibet feels like why give a time frame is u have no intention of keeping it. 

My account is fully verified now and I was more than patient then most casinos can do it in 24 hrs it Romibet 30 plus business days, so now my account is fully verified what’s the delay now 

There is no engagement from the casino and no following of time frames and they just feel like they can pay u out small amounts whenever they feel like like there was a reason at first but now there is no reason to keep holding back my withdrawals and they keep hitting u with empty congratulations and please be patient I have had enough of it I’m not asking for much I just want my money in a timely manner they have paid me out 1500 euro in 3 months and my roll over is well over 50000

Thank you in advance

Peter ****

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Dear Pobkl2304,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When was the last time you made a successful payout?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your payout request from February 3rd?

Post the screenshots here or send the information to my email at [email protected]

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Pobkl2304, Thank you very much for the update via email. We will keep this complaint open until you confirm your withdrawals are getting processed successfully. Please keep me informed about any further developments.

Dear Pobkl2304,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru