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I am trying to withdraw money.

When I go to withdraw it says 0€ while I have 200 won (not a bonus)

They don't give me answers in the chat or they take quite a long time.

Προσπαθώ να κάνω ανάληψη των χρημάτων

όταν πάω στην ανάληψη μου λέει 0€ ενώ έχω 200 κερδισμένα ( όχι μπόνους )

Στο τσατ δεν μου δίνουν απαντήσεις ή καθυστερούν αρκετά πολύ

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Can you please post a screenshot of your casino balance and the error message you see when you try to request a withdrawal here in this thread?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

They told me I had to transfer my deposit 3 times, I did and they let me make the withdrawal, now I'm waiting for the money to show up!

Μου είπαν το πρέπει να τζιραρω 3 φορές την κατάθεση μου, το έκανα και με άφησε να κάνω την ανάληψη , τώρα περιμένω να μου φανούν τα χρήματα !

Thank you very much for your reply. Do I understand correctly that you currently have a pending withdrawal request?

Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

I have made 2 withdrawal requests.

My 1st one was made 3-4 days after my complaints here, I've been waiting for the 2nd withdrawal for over 2 weeks, I mention it in my conversations and they tell me it's being reviewed by the finance department...

Εχω κάνη 2 αιτήσεις για ανάληψη

η 1η μου έγινε 3-4 μέρες μετά τα παράπονα μου εδώ , την 2η ανάληψη την περιμένω πάνω από 2 βδομαδες στις συνομιλίες μου το αναφέρω μου λένε εξετάζεται από τμήμα οικονομικών…

Could you please advise us on the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Dear Projac,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru