Rolletto Casino - Акаунтът на играча се затваря и печалбите се конфискуват.

Hello there same problem with Jackbit probaby owned by same person not maybe leagaly , same story but those also threated me to see them

in real life what will they do to my reputation and god knows they have my identity what can they do

so basicallt i opened an account won over 200 so 432 total they advertise 24hours withdraw they rejected mine 4/5 times even more maybe i had to go kyc and living adress and video processing and then again said they will deduct my winnings

when i asked what was the violation they said i dont need to know basicallty from their words , support dont have confidentally to tell me , what a joke

and if i want answer go for @complain team etc etc

so basicall they banned my account and threate me but i got deposit original ,

so basically threaten by them and deducted winnings for no reason and no explaintion

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rolletto Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please confirm that you filled out accurate personal information in your player's profile?
• Were you able to pass the Sumsub verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I opened the account and won 432$ with and 200 something on esport game , no bonus or anothing added , i have completed kyc video processing and living adress and all and no the just did close it without any explaionation they sayed they can keep quiet because they cannot share with me this information and their manager they when we talked processed to threaten me and whan can he do to me and procede to say to meet with him and make this things clear

Hello c0rhenicholas,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply, c0rhenicholas.

I’m sorry to say I don’t have good news. If your account was blocked after placing only e-sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino, and we will do our best to assist.