RollCasino - Играчът изисква изплащане след загуба на баланс.

First, the amounts we have as an amount to play are not listed, it is distracting, second, I requested a withdrawal and was asked to verify my account, I continued to play completely "accidentally", I lost it, shame on the casino, the photo is attached when I reached 0.00 and it seems that I had €20, the casino is distracting the players, please transfer the money to my account

Πρώτον δεν αναγράφονται τα ποσά που έχουμε ως ποσό να παίξουμε σε αποσυντονιζει 2ο ζήτησα ανάληψη κ ζητήθηκε επαλήθευση του λογαριασμού μου συνέχισα να παίζω όλως "τυχαίως" τα έχασα ντροπή στο καζίνο επισυνάπτεται η φωτό όταν έφτασα στο 0,00 κ φαίνεται ότι είχα 20€ το καζίνο αποσυντονιζει τους παίκτες κ παρακαλώ να γίνει η μεταφορά των χρημάτων στο λογαριασμό μου

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear F.otis316,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with RollCasino. I'm afraid I will need more information regarding your problem. Could you please elaborate?

Are the funds still in your account or have they been lost during gameplay?

Thank you in advance for your response.

Best regards,

Attila G.

The money was lost but the casino is out of place and time, imagine that it still says that I have money but if I have to play I have no luck and so in this way I logically lost the money

Τα χρήματα χάθηκαν αλλά το καζίνο είναι εκτός τόπου και χρόνου φανταστείτε ότι ακόμη γράφει ότι έχω χρήματα αλλά αν είναι να παίξω δεν έχω κολλάει κ έτσι με αυτόν τον τρόπο λογικά έχασα τα χρήματα

Attila wrote something else, but it says 240 euros, I wrote not 20

Ο Attila άλλα έγραψα άλλα γράφει 240 ευρώ έγραψα όχι 20

Send me attila

Στείλε μου attila

Dear F.otis316, thank you for your response. Could you kindly confirm if the account balance shown during your gameplay at the casino corresponded with your actual account balance? Does the sum of 20€ appear even if you open your in-game wallet?

Thank you for your patience and cooperation.

Until yesterday yes now I have closed the account

Μέχρι χθες ναι τώρα έχω κλείσει το λογαριασμό

Dear F.otis316,

Thank you for your response. After a thorough review of the situation, it has been determined that we do not have sufficient grounds to request refunds or additional payments from the casino. Your confirmation that the account balance displayed during your gameplay accurately reflected your actual account balance further reinforces this conclusion.

I regret that we are unable to assist you further on this occasion and sincerely appreciate your understanding.

Best regards,

Attila