Rollbit Casino - Тегленето на средства от играча се забавя поради допълнителни изисквания за депозит.

I deposited $50 as requested by the casino for account verification (wallet verification). After completing this step, my withdrawal was still blocked.

The support then informed me that I need to make another deposit of $81 due to a so-called "TRUST rule" and AML/FATF requirements. This condition was never clearly stated beforehand.

This is a clear case of a repeated deposit requirement to unlock withdrawals, which is a known scam pattern.

I have already fulfilled the initial requirement (deposit of $50). Introducing additional financial requirements after that is unfair, misleading, and unacceptable.

The casino is effectively blocking my withdrawal and attempting to force me into making further deposits.

I refuse to make any additional payments.

I request:

- Immediate processing of my withdrawal

- Full refund of my deposits if withdrawal is not processed

- Investigation into this casino’s practices

I can provide full chat logs, transaction proof, and screenshots of all communication.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear milib988,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to [email protected]?

Thank you in advance for your cooperation and reply.

Best regards

Petra

Dear milib988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru