Roby Casino - Бонусът на играча е конфискуван.

Hello, I deposited money into Roby for the first deposit bonus. It was from a different email address, but that's not the problem. The thing is, I received an email from them yesterday (10/6/25) and then received the 200% bonus and two 50 free spins, and now I wanted to carry on playing today but the bonus was gone. I contacted support and they said it was only valid for 24 hours, so I had deposited on October 6th and booked the bonus, and then it would be valid for 7 days. According to the offer, but those who say I only deposited later in the offer are not true, just look at the pictures. Please help, online casinos are getting worse and worse, it's really putting you off playing at a casino anymore, as more and more things are happening, it's just poor.

Hallo hatte bei Roby eingezahlt auf den erst einzahlungsbonus. Zwar von eine andere Email Adresse ist aber nicht so das Problem. Und zwar geht es dadrum das ich von die eine Email erhalten hatte gestern den (06.10.25) hatte dann den Bonus erhalten 200% und 2 mal 50 freispiele so nun kommst, wollte heute weiter spielen da war der Bonus weg, auf dessen habe ich kontakt gesucht mit dem Support daraufhin meinte die 24 stunden sei er nur gültig also hätte dann am 6.10 eingezahlt und hätte den Bonus gebucht und dann wäre er 7 tage gültig? Laut dem angebot, aber die die sagen ich habe dem angebot später erst eingezahlt stimmt nicht sehen sie sich die bilder an einfach. Bitte hält um hilfe die online casinos werden immer schlimmer das schreckt einen richtig ab noch zu spielen bei urgeneinen Casino da schon mehr und mehr dinge Vorfallen arm einfach nur.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear kowinskimanu,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Roby Casino. I have noticed that the offer is valid for 24 hours from the time the email is received. Can you confirm whether you activated the bonus within this timeframe, specifically, whether you opened the offer promptly upon receipt?

Thank you very much in advance for your reply.

Best regards,

Katarina

Dear kowinskimanu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru