RoboCat Casino - Тегленето на играча се забавя.

Hello, I won €4260 at this casino and made my first withdrawal of €500 on February 10th, 2026, because the daily withdrawal limit is only €500. I haven't received any money yet. I've already sent several emails, and they told me there was a delay. When I first asked when they would pay out, they said 2-5 days, and that was two weeks ago. If it takes that long for the first withdrawal, I'll be waiting months for €4260. I hope they pay me out soon. Please help me. Thank you. Sincerely, Violeta

hallo habe bei diesem Casino 4260€ gewonnen habe die erste Auszahlung von 500€ am 10.02.2026 gemacht weil man darf nur 500€ am tag auszahlen habe bis jetzt kein Geld bekommen habe schon einige e-mail geschrieben da wurde mir gesagt es verzögert sich bei der ersten frage wann sie auszahlen sagten sie mir 2-5 tage das ist jetzt schon 2 Wochen her wenn sie so lange brauchen für die erste Auszahlung dann warte ich Monate lang für 4260€ hoffe das sie auszahlen bitte helfen sie mir danke .mfg.violeta

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Stay safe.

Dear vio26,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

What types of games did you play to accumulate your winnings?

Did you accumulate these winnings with or without a bonus?

When was the last time the casino customer support communicated with you regarding the delay in processing your payment? How did they explain this delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello, I only played slots, played with a bonus, deposited funds, received a bonus, and completed all my bets. Today, February 27, 2026, I received another email saying it's still delayed. I've received several emails, all saying the same thing. Regards, Violeta

Kipy (Robocat)

February 27, 2026, 4:27 PM OE

Dear Violeta MK,

Thank you for contacting the Robocat.com support team. We hope this email reaches you safely!

We deeply regret the inconvenience you have experienced with your withdrawal and understand how frustrating delays can be when timely access to your funds is crucial. Please be assured that we are fully committed to resolving this matter as quickly and efficiently as possible.

After a thorough review of your withdrawal requests, we regret to inform you that you are currently experiencing an unexpected delay due to a higher than usual transaction volume.

Please be assured that our finance department is actively addressing this issue and working on it for you. We would like to emphasize that your funds are safe during this process, and you will see the payment in your account history once it is complete.

We greatly appreciate your patience and understanding as we navigate this situation. Your trust is incredibly important to us, and we are here to support you every step of the way.

If you have any further questions, please feel free to contact us by email. [email protected] or contact us via live chat.

Best regards,

Robocat.com Support Team

Violet MK

February 27, 2026, 11:41 OE

Hello, how long does the payout take? I've been waiting for two weeks already! Why is it taking so long? Regards, Violeta

Mikko (Robocat)

February 24, 2026, 6:02 PM OE

Dear Violeta,

Thank you for contacting the Robocat.com support team.

We sincerely apologize for any inconvenience you may have experienced due to the waiting time. We understand how important it is for you to receive your winnings on time. Our colleagues are doing everything they can to complete the process as quickly as possible, and we are constantly striving to improve our services because our players' satisfaction is important to us.

Please also allow us to clarify that our responsible department must follow certain steps during payment processing to ensure security, verify information, and comply with applicable requirements.

We can assure you that these are simply standard checks, which can occasionally extend the time it takes to send the funds. These factors combined can sometimes cause the payment process to take a little longer than expected.

Once processing is complete, the payment status will be updated in your transaction history, and you will also be notified of the transfer via email. In the meantime, we greatly appreciate your patience and understanding!

If you have any further questions, please feel free to contact us by email. [email protected] or contact us via live chat.

Best regards,

Robocat.com Support Team

Violet MK

February 24, 2026, 12:59 PM ET

Hello, it's now been much longer than 2 to 5 days. Why is the payout taking so long? Regards, Violeta

Chalisa (Robocat)

February 20, 2026, 3:34 PM ET

Dear Violeta,

Thank you for contacting the Robocat.com support team.

We deeply regret the inconvenience you have experienced with your withdrawal and understand how frustrating delays can be when timely access to your funds is crucial. Please be assured that we are fully committed to resolving this matter as quickly and efficiently as possible.

After a thorough review of your withdrawal requests, we regret to inform you that you are currently experiencing an unexpected delay due to a higher than usual transaction volume.

hallo ich habe nur slot gespielt habe mit einem bonus gespielt habe einbezahlt und einen bonus bekommen und alle wetten abgeschlossen habe heute 27.02.2026 wieder eine e-mail bekommen es verzögert sich noch immer. das sind einige e-mails sie schreiben immer das gleiche. mfg.violeta

Kipy (Robocat)

27. Feb. 2026, 16:27 Uhr OEZ

Liebe Violeta M. K.,

Vielen Dank, dass Sie das Robocat.com Support-Team kontaktiert haben. Wir hoffen, diese E-Mail erreicht Sie wohlbehalten!

 

Wir bedauern zutiefst die Unannehmlichkeiten, die Sie mit Ihrer Auszahlung erlebt haben, und verstehen, wie frustrierend Verzögerungen sein können, wenn ein rechtzeitiger Zugang zu Ihren Mitteln entscheidend ist. Bitte seien Sie versichert, dass wir uns voll und ganz dafür einsetzen, diese Angelegenheit so schnell und effizient wie möglich zu lösen.

 

Nach einer gründlichen Überprüfung Ihrer Auszahlungsanfragen müssen wir Ihnen leider mitteilen, dass sie derzeit mit einer unerwarteten Verzögerung aufgrund eines höheren als üblichen Transaktionsvolumens konfrontiert sind.

 

Bitte seien Sie versichert, dass unsere Finanzabteilung sich aktiv mit diesem Thema beschäftigt und gerade für Sie daran arbeitet. Wir möchten betonen, dass Ihre Gelder während dieses Prozesses sicher sind und sobald die Zahlung abgeschlossen ist, werden Sie dies in Ihrer Kontostandshistorie sehen.

 

Wir schätzen Ihre Geduld und Ihr Verständnis sehr, während wir diese Situation meistern. Ihr Vertrauen ist uns unglaublich wichtig, und wir sind hier, um Sie auf jedem Schritt des Weges zu unterstützen.

Wenn Sie weitere Fragen haben, können Sie uns gerne per E-Mail [email protected] oder über den Live-Chat kontaktieren.

Mit freundlichen Grüßen,

Robocat.com Support-Team

Violet M. K.

27. Feb. 2026, 11:41 OEZ

Hallo wie lange dauert die auszahlung warte jetzt schon 2 wochen ! Wieso dauert es so lange?mfg.violeta

Mikko (Robocat)

24. Feb. 2026, 18:02 Uhr OEZ

Liebe Violeta,

Vielen Dank, dass Sie das Robocat.com Support-Team kontaktiert haben.

 

Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie durch die Wartezeit erlebt haben. Wir wissen, wie wichtig es für Sie ist, Ihre Gewinne pünktlich zu erhalten. Unsere Kollegen tun alles, um den Prozess so schnell wie möglich abzuschließen, und wir bemühen uns, unsere Dienstleistungen zu verbessern, da uns die Zufriedenheit unserer Spieler wichtig ist.

 

Bitte erlauben Sie uns außerdem klarzustellen, dass unsere zuständige Abteilung während der Zahlungsabwicklung bestimmte Schritte befolgen muss, um Sicherheit zu gewährleisten, Informationen zu überprüfen und die geltenden Anforderungen einzuhalten.

 

Wir können Ihnen versichern, dass dies lediglich Standardschecks sind, die gelegentlich die Zeit für die Versendung der Beträge verlängern können. Diese Faktoren zusammen können manchmal dazu führen, dass der Zahlungsprozess etwas länger dauert als erwartet.

 

Sobald die Bearbeitung abgeschlossen ist, wird der Zahlungsstatus in der Transaktionshistorie aktualisiert und Sie werden auch per E-Mail über die Überweisung informiert. In der Zwischenzeit schätzen wir Ihre Geduld und Ihr Verständnis sehr!

Wenn Sie weitere Fragen haben, können Sie uns gerne per E-Mail [email protected] oder über den Live-Chat kontaktieren.

Mit freundlichen Grüßen,

Robocat.com Support-Team

Violet M. K.

24. Feb. 2026, 12:59 OEZ

Hallo jetzt ist es aber schon viel mehr wie 2 bis 5 tage warum dauert die auszahlung so lange ?mfg.violeta

Chalisa (Robocat)

20. Feb. 2026, 15:34 OEZ

Liebe Violeta,

Vielen Dank, dass Sie das Robocat.com Support-Team kontaktiert haben.

Wir bedauern zutiefst die Unannehmlichkeiten, die Sie mit Ihrer Auszahlung erlebt haben, und verstehen, wie frustrierend Verzögerungen sein können, wenn ein rechtzeitiger Zugang zu Ihren Mitteln entscheidend ist. Bitte seien Sie versichert, dass wir uns voll und ganz dafür einsetzen, diese Angelegenheit so schnell und effizient wie möglich zu lösen.

 

Nach einer gründlichen Überprüfung Ihrer Auszahlungsanfragen müssen wir Ihnen leider mitteilen, dass sie derzeit mit einer unerwarteten Verzögerung aufgrund eines höheren als üblichen Transaktionsvolumens konfrontiert sind.

 

Dear vio26

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello vio26,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the RoboCat Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which vio26 can expect his withdrawal to be processed?

Hello, I just wanted to let you know that I received my first payout of €500 today, March 6th, 2026. Have you already contacted the casino? Because I received my first payout at exactly the same time as you contacted me. But if it takes you almost a month each time to process a payout, I'll have to wait a long time before I receive the full €4260. Thank you for your help. Sincerely, Violeta

hallo möchte sie nur informieren das ich heute 06.03.2026 die erste Auszahlung von 500€ erhalten habe .haben sie schon zum Casino geschrieben? weil genau zur gleichen zeit wie sie mir geschrieben haben , habe ich die erste Auszahlung bekommen. aber wenn sie jedes mal fast ein Monat brauchen bis sie auszahlen werde ich noch lange warten müssen bis ich die ganzen 4260€ bekommen habe. Danke das sie mir helfen .mfg. violeta

Dear vio26,

I am happy to hear you have received the first portion of your funds, We will now wait for the casino representative to respond in the thread and explain the reasons for the delays.

Dear vio26,

Thank you for reaching out to us.

We would kindly like to apologize for the delay of your withdrawal request.

We can see that your have currently one open withdrawal request from the 06.03. Please be informed that we forwarded your payment with priority and expect the finalization in the nearest time.

We thank you for your understanding.

Kind regards,

Robocat Casino Team

Dear RoboCat Casino representative,

thank you very much for the update. I am confident the issue will be resolved in the near future. I will leave this complaint open until vio26 confirms her withdrawals have been paid out.

Hello, yes, okay, thank you. I'll wait; there's nothing else I can do anyway. The outstanding payment from March 6, 2026, is the second payment request. Regards, Violeta

hallo ja ok danke ich werde warten was anderes kann ich eh nicht machen. die offene Auszahlung vom 06.03.2026 ist die 2 Auszahlungsanfrage .mfg violeta

Dear vio26,

thank you for your cooperation. Could you please give us an update on the current proceedings? Have you received your funds?

Hello, no, I'm still waiting for the second payout of €500 that I made on March 6th, 2026. Of the €4260 I won on February 10th, 2026, and for which I made the first payout, I only received €500 on March 6th, 2026. Regards, Violeta

hallo nein warte immer noch auf die 2 Auszahlung von 500€ die ich am 06.03.2026 gemacht habe , habe von meinen 4260€ die ich am 10.02.2026 gewonnen habe und die erste Auszahlung gemacht habe erst 500€ am 06.03.2026 bekommen . mfg. violeta

Dear vio26,

thank you for letting us know.

Dear RoboCat Casino representative,

can you please give us some news on the proceedings?

Dear vio26,

Thank you for your reply.

We would kindly like to apologize for the delay.

We are currently consulting with the relevant department about the reason of the delay of payment and will update you as soon as possible.

We thank you for your understanding.

Kind regards,

Robocat Casino team

Hello, I'm still waiting for my second payout. So far, I've only received €500 out of €4260. I've been waiting for over a month. The first payout, due on February 10th, 2026, arrived on March 6th, 2026. Since then, I've been waiting for my second payout. Regards, Violeta

hallo ich warte immer noch auf meine 2 Auszahlung habe bis jetzt nur 500€ von 4260€ bekommen warte schon über ein Monat die erste Auszahlung von 10.02.2026 habe ich am 06.03.2026 seitdem warte ich jetzt auf meine 2 Auszahlung. mfg. Violeta

Dear vio26,

thank you for keeping me informed. Just to make sure, I would also like to remind you not to play your balance any further. I am confident it will be paid out eventually.

Hello, I received an email today asking me to send my documents. I've already received a withdrawal, and your casino website says I don't need to. But I've already sent everything, and I find it very strange that they're now requesting them. I'm attaching a screenshot showing that I don't need to send any documents. I tried to verify my account during the withdrawal process, but it said I didn't need to. Regards, Violeta

hallo habe heute eine e-mail bekommen das ich meine Dokumente senden soll habe eine Auszahlung aber schon bekommen und in ihrem Casino steht das ich das nicht muss . Aber ich habe jetzt alles gesendet finde es nur sehr eigenartig das sie jetzt das haben möchten schicke den Screenshot wo man sieht das ich keine Dokumente senden muss . Habe bei der Auszahlung versucht meine Konto zu Verifizieren doch es stand das ich das nicht muss .mfg Violeta

Dear vio26,

Thank you for your reply.

Please note that as per our terms and conditions the verification of your account may be requested at any point in time.

Furthermore, please be informed that your uploaded documents are currently under review.

We will inform you as soon as possible with further updates.

Once the verification of your account is complete, the withdrawal requests will be finalized.

We thank you for your understanding.

Kind regards,

Robocat Casino team

Dear casino representative,

thank you for your response. We will be awaiting the results of your review.

Hello, you rejected my documents. I would like to send you the documents here so you can see what I sent and then tell me if what I sent is not enough.

hallo sie haben meine dokumente abgelehnt würde ihnen gern die dokument hier senden damit sie sehen was ich geschickt habe und dann sagen sie mir ob das nicht genug ist was ich gesendet habe

Hello, I couldn't send everything, so here's another email.

I received the email, but I think it's just a stalling tactic. I've never sent so many documents to any casino before. Please tell me what you think; aren't these enough documents?

hallo konnte nicht alles senden darum noch ein e-mail

das e-mail habe ich bekommen ich finde das ist nur eine hinhalte Taktik soviel ´Dokumente habe ich noch bei keinem casino gesendet bitte sagen sie mir was sie davon halten sind das nicht genug Dokumente?

Hello, so now I've sent this too.

This has to be right now, I don't know what else to send. Regards, Violeta

hallo so jetzt habe ich das auch noch gesendet

das muss aber jetzt passen weiß nicht was ich noch senden soll mfg.violeta

Dear vio26,

thank you for the update. Please note that quality of photos uploaded to the thread can sometimes be decreased.

I believe the best course of action right now is to wait for the casino's decision regarding the newest documents.

In case they will again not be accepted, I will then ask you to provide them to my email address at [email protected] (please note this is the ONLY address I use) and I will assess them. In case we do not see an issue with them, we will ask the casino for the reasoning behind the rejection and help both sides amend the situation.

Hello, I was just in my casino account again and it says I have to send my passport again. They're not accepting it. I've already sent it at least five times, and also by email. I don't know what else to send. I've used the cameras on my phone and laptop, and it's the same every time. I don't know what else they want. I've sent everything to the email address they gave me, so you'll see that everything should be fine. Regards, Violeta

hallo war gerade wieder im Casino in meinem Konto und dort steht schon wieder ich muss den Reisepass senden sie nehmen meinen Reisepass nicht an habe jetzt schon sicher 5 mal gesendet und mit e-mail auch weiß nicht was ich noch schicken soll habe mit Kamera vom Handy und Laptop und jedes mal das gleiche weiß nicht was sie noch möchten , habe alles an die e-mail gesendet was sie mir gegeben haben dann werden sie sehen das eigentlich alles passen muss. mfg. Violeta

Dear vio26,

Thank you for your reply and the provided information.

We would kindly like to inform you that the following documents are still missing in order to complete the verification of your account:

• clear photos of the ID document and proof of address document in the form of household Utility Bill, Bank statement or any government issued doc, showing your name and current address. The document may not be older than 180 days. Please note that the document must be submitted in original PDF format.

Kindly upload the documents in your profile.

We hope this helps to clarify the case.

Thank you for your understanding.

Kind regards,

Robocat Casino team

Hello, that's not correct. I've already uploaded all the documents to your site twice and sent them twice via email. I also sent the same documents to Casino Guru.

Casino Guru will see that I've already sent everything and that it should all work out. Regards, Violeta

hallo das stimmt nicht die ´Dokumente habe ich alle schon 2 mal bei ihrer Seite hochgeladen und 2 mal mit e-mail gesendet ich habe die gleichen Dokumente alle auch zu Casino Guru gesendet

Casino Guru wird sehen das ich alles schon gesendet habe und das es normal auch passen muss . mfg. Violeta

Dear parties,

thank you for sharing your respective viewpoints.

Dear vio26,

I can confirm I have received your message. While I have received your selfie with your passport and the casino's website shown on a device behind you, I haven't received a utility bill. Could you please provide me with a current screenshot of the verification interface in your account, showing which requests are pending?

Dear casino representative,

does the casino require a standalone photograph of the ID document? Alternatively, do you consider the selfie unclear?

Hello, I sent my mobile phone bill, isn't that enough? You need to look at the entire attachment; it contains all the documents I sent to the casino. I've now sent you the electricity bill and the screenshot by email. Regards, Violeta

hallo ich habe meine Handy Rechnung gesendet reicht das nicht? sie müssen den ganzen Anhang anschauen da sind alle Dokumente was ich zum Casino gesendet habe , habe ihnen jetzt die Stromrechnung und den Screenshot mit e-mail gesendet mfg. Violeta

Dear vio26,

Thank you for your patience.

We would kindly like to ask you to upload your ID and Selfie on your account in order to finalize the verification of your account. 

Thank you for your understanding.

Kind regards,

Robocat Casino team

Hello, how many more times do I have to do this? I've already done it several times and sent everything by email multiple times! Regards, Violeta

hallo wie oft soll ich das jetzt noch machen habe das schon mehrmals gemacht und auch alles schon öfter mit e-mail gesendet! mfg. Violeta

Dear vio26,

thank you for your continued cooperation, I have received your email and confirmation you have uploaded the documents.

Dear casino representative,

please keep us updated on the verification process. In case any issues arise, please tell us what exactly is wrong with the documents submitted.

Hi, I was just on the casino's website and checked my profile. It's not working again; my documents have been rejected again, but I don't know why. Nobody has told me. Regards, Violeta

hallo war gerade auf der ´Seite vom Casino in meinem Profil es passt schon wieder nicht meine Dokumente wurden schon wieder abgelehnt aber warum weiß ich nicht es hat mir keiner geschrieben . mfg Violeta

Dear vio26,

Thank you for your patience. 

 

Please be informed that we are not able to accept a scanned document. 

Kindly upload an actual picture of your passport. 

Thank you for your understanding.

Kind regards,

Robocat Casino team

Hello, I've already sent a photo of my passport several times. I don't know what else you want. I've already sent that exact photo! I can't upload the photo to your casino; it keeps saying it's not sharp enough. I've sent it again by email. Casino Guru, do you also say the photo is blurry, or can you see everything clearly? Regards, Violeta

hallo ich habe schon ein Foto von meinem Reisepass gesendet und das schon öfter ich weiß nicht was sie noch möchten . genau das Foto habe ich schon gesendet !! kann das Foto in ihrem Casino nicht hochladen da steht immer es ist nicht scharf genug habe es nochmal mit e-mail geschickt .Casino Guru sagen sie auch das Foto ist unscharf oder können sie alles sehen? mfg violeta

Hello vio26,

I believe the latest casino's response was aimed at the fact, that the previous document was a scan of the photo converted to PDF. I am unsure as to why this couldn't be accepted, but I believe this will be amended by providing simple a photo of the passport. The passport provided in the thread is quite blurry, but in case you are able to provide a higher quality picture, it should be sufficient.

Hello, have you seen how many different versions of my passport I've already sent? First, you need a PDF, which I have; then you need a photo with the casino background, which I have; then a photo of the passport itself, which I have; then I uploaded the passport with the casino background to the casino's website, and my photo of my laptop, which I also have.

I sent all of this from my passport. Regards, Violeta

hallo haben sie gesehen wie viele arten von meinem Reisepass ich schon gesendet habe einmal brauchen sie ein pdf das habe dann brauchen sie ein Foto mit dem Hintergrund vom Casino das habe ich ;dann ein Foto vom Reisepass das habe ich ,dann habe ich den Reisepass mit Casino Hintergrund auf der Seite vom Casino Hochgeladen und mein Foto vom Laptop das habe ich auch.

das alles habe ich von meinem Reisepass gesendet mfg.violeta

Hello vio26,

I acknowledge you have submitted multiple photographs. Currently, the point of discussion is the photo of the passport itself - I can confirm some parts of the text are somewhat blurry. Please submit a higher quality photograph.

Dear casino representative,

in case there are any other concerns with the documents, please let us know as soon as possible.

Hello, I've never had to send so many passport photos or PDFs to any casino before. If you zoom in, you can read everything. It will be difficult to get a better photo with my phone, but I'll try to take one. Hundreds of other casinos accept the same requirements, only this one doesn't! Regards, Violeta

hallo ich habe noch nie bei keinem Casino so viele Reisepass Fotos oder pdf senden müssen wenn man es vergrößert kann man alles lesen es wird schwer mit dem Handy ein noch besseres Foto zu bekommen aber ich werde versuchen ein besseres Foto zu machen. Bei Hundert anderen Casinos passen die gleichen Sachen nur bei diesem Casino nicht! mfg . Violeta

Hi, here are the new photos. I also sent them to the casino via email. I hope everything's okay now. I think they're not blurry anymore, right? Regards, Violeta

hallo jetzt neue Fotos habe die Fotos auch zum Casino mit e-mail gesendet hoffe jetzt passt alles . glaube jetzt sind sie nicht mehr unscharf oder ?mfg violeta

Hello vio26,

the one on the left is perfect, I believe it can be freely used for verification purposes. Thank you for your cooperation.

Dear vio26,

Thank you for your patience.

Your documents are currently under review and you will be informed as soon as possible with further information.

We thank you for your cooperation and understanding.

Kind regards,

Robocat Casino Team

Hello, I received my second payment of €500 today, April 3rd, 2026. I immediately requested a third payment of €500. I'm now waiting for €3260. I hope it goes faster this time. Regards, Violeta

hallo habe heute die zweite Auszahlung am 03.04.2026 von 500€ bekommen habe gleich die 3 Auszahlung von 500€ beantragt .warte jetzt noch auf 3260€ hoffe es geht jetzt schneller. mfg Violeta

Dear vio26,

Thank you for your reply.

We are happy to inform you that your account has been successfully verified and your requested payments are scheduled.

We thank you for your patience and cooperation.

Kind regards,

Robocat Casino Team

Hello, I received my third payment of €500 today, April 7th, 2026, and have requested my fourth payment. Regards, Violeta

hallo habe heute 07.04.2026 die 3 Auszahlung von 500€ bekommen und habe die 4 Auszahlung beantragt, mfg Violeta

Dear parties,

I am happy to hear things are moving in the right direction. Please let us know when any new developments arise.

Hello, I'm still waiting for the fourth payout I made on April 7th, 2026. There's still no update. Regards, Violeta

hallo warte noch auf die 4 Auszahlung die ich am 07.04.2026 gemacht habe gibt noch nichts neues. mfg violeta

Hello, I received another payment of €500 today, April 11, 2026. Regards, Violeta

hallo habe wieder eine Auszahlung von 500€ bekommen heute am 11.04.2026 . mfg . violeta

Dear vio26,

thank you again for keeping me updated. Please let me know when all funds are transferred to your account, I will then close the complaint.

Hello, yes, okay, I'll do that. Thanks again. Best regards, Violeta

hallo ja ok werde ich machen danke noch mal mfg.violeta

Dear vio26,

as more time has passed, I would like to ask you for an update on the current state of events. Have you received more of your funds?

Hello, yes, I received €500 on April 15th, 2026, and another €500 on April 19th, 2026. I'm still waiting for €1260. Regards, Violeta

hallo ja habe am 15.04.2026 500€ bekommen und am und 19.04.2026 auch wieder 500€ warte jetzt noch auf 1260€ mfg. violeta

Hello vio26,

thank you for the latest update. Since more time has passed, have you received any more of your funds?

Hello, yes, I received another €500 on April 23, 2026, and have requested another payment of €500. Now I'm waiting for €760 – two more payments. Regards, Violeta

hallo ja habe am 23.04.2026 wieder 500€ bekommen und wieder eine Auszahlung von 500€ beantragt jetzt sind es noch 760€ auf die ich warte noch 2 Auszahlungen. mfg. violeta

Hello vio26,

hope you are doing well. As more time has passed again, I would like to ask you to update us on the current developments.

Hello, yes thank you, I'm doing well. I received another €500 on May 2nd, 2026, and have requested the final payment of €260. Regards, Violeta

hallo ja danke es geht mir gut habe am 02.05.2026 wieder 500€ bekommen und die letzte Auszahlung von 260€ beantragt mfg. violeta

Dear vio26,

thank you for your response, I am happy to hear most of your funds have been paid out. Please let me know once the final payment comes through.

Hello, I received my last payout of €260 on May 6th, 2026. It took three months for me to receive all the money, which was €4260. If you win more, you can wait a year to receive the money. It's a pure delaying tactic to keep you playing and losing your money, hence the low payout of €500 per day, which isn't even true. You only get a maximum of €500 per week. I've also played at other casinos with the same management, and it's always the same: a delay in payouts. I only won smaller amounts there, and it didn't take quite as long. They also blocked me from claiming bonuses at all of these casinos, which doesn't bother me. I wouldn't play at any of these casinos with the same management again. I don't think this is what a good casino does. These days, you get your money immediately at a good casino. I don't know what would have happened if I hadn't filed a complaint. I would like to thank the Casino Guru team for their help. Sincerely, Violeta

hallo habe 06.05.2026 die letzte Auszahlung von 260€ erhalten es hat 3 Monate gedauert bis ich das ganze Geld bekommen habe es waren 4260€ wenn man mehr gewinnt kann man ein Jahr warten bis man das Geld bekommt es ist eine reine Verzögerungstaktik damit man weiterspielt und sein Geld verliert darum auch die geringe Auszahlung von 500€ am tag was auch nicht stimmt man bekommt höchstens 500€ in der Woche habe auch schon in anderen Casinos vom gleichen Management gespielt dort das gleiche immer eine Verzögerung bei der Auszahlung nur habe ich dort kleinere Beträge gewonnen dort hat es nicht ganz so lange gedauert sie haben mich auch bei allen Casino für Bonus gesperrt was mir nichts macht ich würde in keinem dieser Casino mit dem gleichen Management mehr spielen ich finde nicht das es zu einem guten Casino gehört heut zu tage bekommt man in einem guten Casino sein Geld sofort ich weiß nicht was gewesen wäre wenn ich keine Beschwerde eingelegt hätte ich möchte mich noch beim Team von Casino Guru bedanken für die Hilfe . mfg. Violeta

Dear vio26,

I am glad to hear that your issue has been, for the most part, resolved. However, I also fully understand your dissatisfaction with the whole situation. Longer delays are always unwelcome and sometimes even dangerous, as players often lose the money they wanted to withdraw. Please note, that this issue will be noted internally.

However, I'll go ahead and mark the complaint as 'resolved' in our system. I appreciate your cooperation and confirmation and I hope you won't have to message the Complaint Resolution Center again. However, if an issue arises, we are here to help!

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru