RickyCasino - Играчът се бори с верификацията на акаунта.

Hello, I deposited 50 Euros into this casino and managed to make 600 out of it.

Afterwards, I attempted to verify my account, and sent ten documents for payment verification. However, they are always rejected. Support is not helping me and I have no idea what else to do. Please help me.

Hallo, ich habe bei diesem Casino 50 Euro eingezahlt, habe daraus 600 gemacht.

habe danach versucht mein Konto zu verifizieren, habe 10 Dokumente zur zahlungsverifierung zugeschickt. Wird immer abgelehnt, Support will mir nicht helfen, keine Ahnung was ich noch tun soll bitte helfen sie mir

Hello Kingeckrim,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RickyCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Kingeckrim,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.